Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

We are very happy with the service provided by Jacob at www.bostonpianotuner.com…read moreHe did his best to accommodate our request in a timely manner. He was professional, prompt and most importantly that our piano is sounding beautiful again. Jacob provided a detailed evaluation of the condition of our piano. His pricing is reasonable and transparent compare to quotes we got from other providers. We will definitely use him again and highly recommend Jacob to anyone in need of honest high quality piano services.

Positive experience with Jacob. He tuned our old upright when we were living in Nonantum that we…read morehad bought second hand. He made it sound good which was pretty amazing given how old it was. When we were ready to get something newer we asked him for advice and he spent a lot of effort giving us guidance and his opinion. We ended up with one of the upright Yamaha models and still using Jacob for the tuning. I feel like he really cares about his work.

Jay managed to bring my piano (untuned for 15 years) back to life. Happy with the results and…read morepromise to keep it tuned more regularly in the future!

I inherited a decent, mid-level Kranich and Bach piano and wondered what to do with the instrument…read more Jay listened, gave generously of his time and graciously helped me make a decision in the piano's best interest. He didn't have to take this time ( for once I was concise, so it wasn't a Long call ) but it is So nice to encounter someone who is proficient, professional, considerate and respectful that I felt a strong, positive review was the Least I could offer. Thank You, Jay. If we replace the K&B down the road, we will look forward to working with You. Kind Regards, David

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

We bought a new hybrid Yamaha…read more The piano itself is a great instrument. I was allowed as much time as I needed to experiment every instrument in the store I wanted. The price of the piano was acceptable by market standards. The purchase was a trade up and we were given a fair offer for our old piano. Last but not least, the staff is very pleasant to deal with. When the time comes to purchase a concert grand, this will be my first (and very likely the only) stop. Looking forward to that, because it will mean we're rolling in it.

Michael did a great job working with a vey old piano that has been in my family for generations. I…read moreappreciated his knowledge and his insights as to how best work with it.

Just reiterating what everyone else said here- Michael was extremely responsive and prompt in…read moretuning my very old and very out-of-tune Craigslist piano. The price was perfect as well, and my previously not-playable piano is now used almost everyday. Highly recommend for prompt and perfect service!

This review is a little overdue... We purchased our Estonia at the beginning of 2023. I had been to…read morea few shops but found most of the salespeople either not knowledgeable or pushy (or both). Roger was very hands-on but not in any way obtrusive. He encouraged me to try every piano, as I was eager to do, and I surprised myself when I fell for the gently used Estonia (a brand with which I had very little experience). He explained the nuances of each instrument and answered all of my questions before I made my decision. An easy sell! Delivery was great (I forget who they used but it was flawless) and Roger spent time at our house tuning it - perfectly. Alas, we ended up deciding to move back to the west coast, but first to a small rental that would not accommodate a grand piano, and we were faced with the prospect of having to sell or store the piano for an undetermined amount of time. Roger's partner, Carol, convinced us not to sell (which we really didn't want to do, anyway) and helped us move the piano into storage. Thankfully, we found our forever home, and ten months since leaving the northeast we have our Estonia back! Roger and Carol, thank you for helping us find the right piano and for assisting with the storage and move. And for your patience with me! An easy recommendation.

Roger's Piano is an exceptional resource and seller of high-quality pianos, offering a wide price…read morepoint for various budgets and allowing buyers to satisfy their musical needs as pianists of all ages and levels, from children to amateurs and pros. Roger is extremely knowledgeable, has a great skill with action work and the pianos feel good. His wife, Carol, is an experienced pianist who can help evaluate a buyer's needs and she is great with people. Don't miss this showroom if you are in New England and need a quality instrument. There are two locations- one in Burlington, MA as well as Natick. The range of choices is excellent. As a music educator of pianists and singers of all ages and levels, a pro player myself and producer I was very impressed with the inventory and service. I look forward to future visits.

The move, the billing, the competence. Can't say enough. Louis knows his duff and is eager to help…read morematch you up with the right piano He is expert in their care.

I called Mr. Gentile to come to Scituate to try to tune an old baby grand piano that hadn't been…read moretuned in many years. He arrived right on time, as scheduled, and proceeded to do an amazing job! He was very pleasant and professional, and I highly recommend him.

Very professional and amazing service Highly recommended!…read more I've had piano for a very long time as it was great grandmothers and they took great care with it

I can't believe I'm the first to review on this one. What an awesome company - professional,…read moreprompt, reasonably priced, AND they did a great job tuning up our old piano... what more can I say? 5 stars, all the way!

We have used Lovett Piano Works for several years and we could not be happier with the quality of…read morework and service! Would highly recommend to anyone looking for piano tuning.

From the owner: Piano tuning and repair.read more

Our daughter has been taking drum lessons for 4 months and we love our instructor. He take his…read moretime and has a great way of teaching my daughter music. Eric Friedberg

What a disappointment. I went to have my daughter's clarinet corks replaced and when I returned 2…read moredays later, not only were the corks replaced, but pads were replaced as well - the pads, which I didn't order, cost double what the corks cost - so a whopping $113 later, I was more than frustrated. The gentleman, Paul, who I placed the order with, and who was the person I picked it up from, said that I had ordered the pads as well, which I didn't. I wouldn't even know to ask about the pads. When I told him that I didn't order the pads, his response was "well, it will play now", to which I responded with "it played before". There were no apologies, no trying to come to a resolution, nothing. I just had to pay the money. This experience left me feeling ripped off and left me feeling as though their business practice is questionable, if not unethical. A total disappointment.