I love this crew, always willing to go above and beyond for the customers. They've installed door…read morehandles, rear view mirrors, control switches, dashboard cover, and even a new bumper for my old Silverado. They can do it all!!

So there's no misunderstanding. I was a customer for over 4 years. I am 79 and disabled. I cannot…read morestand or walk without a cane. I went to the shop get quotes for spark plug replacement and injector service. I also had a question about a previous charge for work done several months before. I was in the waiting area alone. A person who I'd never met in 4 years plus came in. When I asked about the charge he had no curiosity about the work performed. He immediately told me their rate was $160 per hour and if I didn't like it to go elsewhere. I was shocked. The previous work done was to replace a hose to the windshield washer bin. After the work was done I talked with the mechanic as I know most of them as I was curious about the issue. He explained a broken tube or hose and replaced it. I asked him how long it took to find the issue and replace. He laughed and said no big deal and took 15-20 minutes. I didn't even bother look as the invoice since I had been going there 4+ years. I was charged well over $100 for labor. The "manager" stated he been there since the place opened and told me to leave as he did not want to do business with me. I never raised my voice, used profanity or engaged in any argument. He feigned calling LE to have me removed. I just left. Never said another word. Then in a post by the purported owner claimed that it was about the safety of their employees and customers. This is blatant lie. I've been an elite reviewer for 7 years. It's always my interest to support local businesses and you can even read my previous comments on this business. So here's what's going to happen. I am a disabled veteran and member and past officer of multiple veteran organizations including the VFW,PGR, VVAW and CVMA. I'm going to post my experience with this rude jerk on all social media including NextDoor. I will give the real owner of this business 24 hours to contact and clear it. Since I'm a customer, you have my number. Balls in your court.

A honest and friendly shop. I stopped by to have them check out a wobble in my front end, they…read moreinformed me everything was nice and tight. No up sale here. He even replaced a broken grease fitting for free. I will be back with all of my future business. I highly recommend.

Monte was friendly and honest concerning my repair. I was passing through when my vehicle died. He…read moreprovided an honest and fair appraisal of the work needed and the cost to do so.

Watching out for the scam from them. I used to go there for an oil change; it's close to my house…read more But every time you come, they tell you something is wrong with your car. I don't know anything about it; I trust them and let them do the most they could in the past, until yesterday. I had a flat tire, and it was not on the side. They told me that I need to get a new tire. The price was higher than in other shops. I negotiated the price down and replaced it. When I was ready to pay, they told me I stripped the wheel stud when I changed the flat tire for a spare. They asked me to replace the wheel stub. The parts are $40, but the service will be $285. I was shocked and told them no. I booked the service at the Cover Jeep Bee Cave, and they put the stub back on with a $0 charge. I am disappointed in what Firestone did to me, and I hope anyone out there will learn from my experience.

Needed a fire removed and they did it for me no problem. They've always helped me out when I'm in a…read more bind. Friendly staff. Super quick service.

His work is great, I had him installed brake pads and a fuel tank sensor. He did it professionally…read moreat a reasonable price.

I called to schedule a service appointment. When I called the person answered "Hello?"…read more I said "Is this My Mechanic?" "Yeah." -silence- I asked if I could schedule my car for service. He started sounding more friendly and told me to go to their website to request an appointment. I said thank you and then did so. No response for two days. I called again and left a message asking them to call back to make an appointment. No response.

All I needed was a state inspection. Would you believe I tried 4 other places before coming here?…read moreEveryone else had some excuse..."our guy isn't here today...our system is down...we only do them in the morning." Finally came here and walked in. Was immediately greeted by really friendly staff who got me in and out super quickly and with no fuss. I didn't need any kind of work done on my car today, but in the future I'll definitely come back based on how well I was treated. Thanks guys!

These guys have been taking good care of us for the last two years. Very responsive, fair, nice &…read morehonest. Not always the cheapest in town and they didn't make me feel bad for deciding to go somewhere else with one of the truck issues to save some money. I recommend them to everyone!

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

LTA has some of the best staff. I've been going to them the last couple of years, mainly, for my…read moreoil change, and I've had my tie rod done recently. They're honest, helpful, and personally, their pricing is reasonable. Each time I'd go early in the morning to get my oil change done, I'm out of there in 45 minutes.

This was such a good experience and service. As a woman, it can be challenging to find car shops…read morethat don't prey on ignorance on cars/mechanics. They were quick in response, fair cost, and were super friendly. I appreciate places like this so much! I would recommend this place to anyone. Thank you guys for all you do!

I highly recommend this auto shop!…read more They have extremely helpful mechanics and staff ..... diagnosed an issue that had been missed previously from a different shop in the area.

My saying Whitlock is the best is an understatement! I have never been treated so well anywhere!…read moreTheir goal is to take care of their clientele and do it in the most professional and caring way I have ever seen. Russel has always been my contact and his number one priority has been to do his best to meet my needs, as well as the needs of all of his other clients. I've witnessed that numerous times when I've been there. Their expertise is top of the line and they are extremely efficient! They give an estimated time for repairs and they honor that estimate. My thanks to all the staff there!!! B. Cook

Brought me truck in for an AC repair, they found a leak and fixed it, I was told it was fixed and I…read morepicked up the Truck. Two days later the AC was not working. brought it back and they found a second leak, They then fixed this leak. I was changed both times ~$350 for evac and recharge of the system, Had the job been done correctly the first time I would have saved $350. I shouldn't have to pay for bad diagnosis. People were polite and professional and got the truck fixed quickly, both times.

We've used L&L in the past and the service was great…read more Unfortunately, they had my car for 5 business days and did nothing with it. Not only was it with the team for 5 business days, they ensured me that it would be done, which in my mind means completed by Thursday. I had called and check on the status on Wednesday around 3pm and the gentleman said that he hadn't even gotten around to doing a diagnostic on my vehicle. I extended my rental car, which in total cost me $400 To rent for the week because I have 4 kids and an obviously busy life. On Friday at 3:30 I called to see the status and he said that I was "next in line" to run a simple diagnostic. The expectation was set that it would be done by Thursday. They didn't even bother to call and update. Terrible customer service.

Best Honest/ Friendly/ with Best warranty Mechanic Shop Austin, TX. Tim the General Manager…read moreSubmitted my diagnostics and Warranty claim to my Extended Mechanical Warranty Department when I bought my 2018 Z71 Silverado truck from dealership. Tim followed up all mechanical work process and claim in a great timely matter. Thank you For Rebuilding my Transmission w/100k/3yr.warranty Lorenzo G Houston Texas. FYI(My truck Broke down on a Visit to Austin) Thank you Tim and Your Crew/ Team. For fixing My Truck!

CUSTOMERS BEWARE!!!!!! The transmissions they install here don't even last 10,000 miles. I spent 6…read morethousand dollars on a new transmission and it's already going out. Eagle Transmission won't even replace it because their warranty is trash, just like their transmissions. Eagle Transmission get's 1 star for the lousy work they do here.