Such a different experience this morning. Thank you Daisy at the register for helping me with my…read moremember account. After donating some shoes I decided to go ahead and buy a pair I had my eyes on the last time I was in the store. The shoes were already marked down plus $5 off from points I had. Daisy was awesome!!!

Horrible customer service. The manager at this location is extremely rude. I have bought boots that…read moreI didn't even have for a month and completely fell apart on me. The sole of the boots fell off within 2 weeks of having them. There phone line states because the shoes where damaged they can be returned but when I went in person they declined the return because they where worn. What type of policy is that? You can walk out of there with "brand new shoes" and if they fall apart on you the next day your shit out of luck because of there "policy" they are made poorly and degraded quickly. Will never be shopping here again.

There's nothing outstanding about this business in general. There was two staff to the entire store…read moreand they were busy upfront most of the time. They didn't really check in with us to see if we needed to see a shoe and a specific size or anything. We just left to wander the aisles on her own, which wasn't the worst thing in the world. But I did not appreciate about this store was the prices. Significantly marked up and then called a sale. The sale price was also unremarkable. Low inventory, even if you did find a shoe that you really liked chances are they only had about 3 to 4 sizes of that shoe. I come here cause it's convenient, and not because I think I'm gonna find my entire family a pair of shoes here. Do I recommend this? Sure. But don't have your hopes up.

I came into famous footwear to get my teenager some shoes some ADIDAS and they were $74.99 with the…read moretax $81.55 when I came in yesterday I needed some help and the man that was in there. I'm assuming either he's a manager I don't know what he is but he is so rude. The store number is 967. The associate number is 262424.

Came in right when they opened on a Monday. The staff who helped me pick out the right shoe was…read moreamazing! She opted to do the scan of my foot and all the right tests to make sure I had optimal comfort. She sat with me for a while and went through 4 different pairs of shoes and even helped me try them on and taught how to tighten them if needed. I ended up with a pair of Hokas that ran a little steep at $180 but it was time for me to invest in a good pair of walking shoes. Definitely recommend coming here

I have been to multiple Fleet Feet locations, and every single time the staff has been welcoming,…read morefriendly, and eager to help. Unfortunately, that was not my experience at this location. When I walked in, I made eye contact with both employees, but neither acknowledged me or offered assistance. After waiting, I eventually had to ask for help myself. Even then, the customer service was lacking. I also noticed other customers in the store who were not being helped either. Because of the poor customer service, I ended up leaving without buying anything. This was a very disappointing experience, and I will not be returning to this location.

I purchased a pair of shoes from this store approximately six months ago and unfortunately had to…read morereturn them within their allowable return timeframe because they did not work out for me. I was informed that their store policy does not refund customers back to the original payment method and instead refunds are issued by mailed check within about 14 days. It has now been almost six months and I still have not received my refund. I have called the store numerous times to follow up and each time staff members tell me that only the store manager/owner can assist me. My calls are then transferred to voicemail, but none of my messages have ever been returned. Extremely disappointed with the lack of communication, customer service, and failure to issue a refund that should have been resolved months ago. Customers should not have to repeatedly chase down a business for money they are owed.

Being a disabled Army Combat Veteran, I see the Veterans Affairs (VA) on a regular basis to…read moreinclude. One of my more recent appointments was to a Podiatry specialist where they setup an appointment for me at Shoes That Fit for customs orthotics and Shoes. My first appointment for my personal fitting was on a Saturday morning. Once I arrived I was greeted and taken to a sitting area in front of a foot scanning machine. I was asked a few questions and then placed my feet on the machine to be scanned. After the scanning process was done, and I was then asked by the female assistant what type of shoe I was looking for; i.e. standard every day, dress/casual, or running. I told them something like my New Balance 998's that I was wearing st the time of my visit. So the lady helping me decided to find a New Balance they had in stock that could work. Once all of that was taken care I was then given another follow up appointment, to try the fit of the new custom orthotics and shoes. At my follow up appt I then tried on my new shoes with the custom orthotics. Once I had both pair on the lady helping me had me walk around the store with them on to see how they felt, because if they didn't feel right I could get the orthotics fix and tried on again. Everything felt fine though so I took my new shoes home after thst fit. Overall: Staff was very professional and extremely helpful, and I left with ni issues with my new shoe or custom orthotics.

Wish I could give less than 1 !! An extremely rude & disrespectful man runs this place! My…read moredaughters boyfriend bought her a pr of mens Vans for her bday. They're too big so I brought them back for an exchange, offering to pay a restocking fee. Yesterday the guy presented himself as the owner to my daughter, saying they're dirty & worn. She only tried them on, I've got a video to prove it! Today the same guy he said he just works here. I asked to speak to the owner & he kept asking why, he's already told me what the policy is. I very calmly said I just want to speak to someone with authority. He went from not knowing the owners name to the owner being out of the country. Ultimately I took his pic, which angered him, & left after telling him I was going to yelp this & share with everyone I know.

I bought gray Tom's here on Thursday 4/26/2012. I was the only customer in there for an hour…read moredebating between red and gray and the size 5.5-6. The male salesman said to get a size 6 so it doesn't stretch. I only tried on the right foot. When I wanted to wear them Friday 4/27/12 I found out that the left foot didn't fit, it kept slipping off so I wanted to return it. It's now Saturday 4/28/12 and I have the receipt and shoes, but the salesman says I need the box when his return policy doesn't specify ANYWHERE about returning it with the box. Also, they are more expensive here than any other store. $10 more expensive.

I've always bought Red Wing shoes because I've always felt like they were the cream of the crop…read morewhen it comes to work shoes. Last Sunday I went in and bought some work boots. They looked amazing and I tried them on. They felt good and I thought they looked good. When I used them the next day. The tongue of the shoe hurt my foot really bad when I would lace them up. I had to tie them loosely and when I would take a step they were uncomfortable. I called Red Wing and just like that Sunday when they showed me great customer service in the store they also showed me great customer service over the phone. They said I had 30 days to return them. They said to try them out for 2 weeks and see if maybe all they need is to be broken in. Like I said customer service was really top notch the store was clean the employees were super nice and friendly. Only thing I would say is that the work boots did get more expensive the most I've spent before was about 250. This time the bill was 320, They are good shoes and your feet are your money makers so you need good boots to protect them. Red wings is what you want.

Vaughn is a 5 star guide. I don't want to short his professionalism by calling him a salesman…read morebecause he knows his stuff and helped me reach the perfect fit for my feet. I'm an HVAC installer and he asked the necessary questions that got me my comfortable boots. Will definitely come back knowing Vaughn will take care of me.

Though I'm more a Nordstrom's shopper than I am a Rack shopper, I love this location in Elk Grove…read more I can return online purchases to the Rack with no hassle, and today, I was able to pick up a purchase ordered from another Nordstrom store that was overnight delivered to this location. Their pickup area is in the back of the store so you didn't have to wait in the cashier line, and was very convenient. I really appreciated the service and help I received from Asim. My best experience in this location is from Asim and Dean, who are so efficient, professional, gracious and helpful. Their service will keep me coming back.

It is nice having a Rack in Elk Grove. This particular store is a nice one. They have a great…read moreselection of clothing items and a decent selection of shoes. The store always busy and typically not well staffed. The employees do their best, but the lines are long and while the employees are usually nice they are overwhelmed at times. Come here for decent deals if you do not want to drive to Roseville for a full Nordstrom.

My experience at WSS shoes as I walked in I was greeted by a young man named Byron he was so kind…read moreso professional with great public relations. He was kind enough to give me a little history of the store as well as assisting me in what I needed. So if you're looking for some gray tennis shoes and other accessories at a great price this is the place to come.

Great selection of kids shoes in stock. I can't even remember how I found this place initially, but…read moreI've brought my little guys here for new shoes 4 times in the past year (kids feet grow so fast!). Every time, service has always been helpful, knowledgeable, and friendly, the store is clean, and the aisles are spacious -- easy place for kids to try on shoes. Tip: if you don't see what you're looking for, even if you're not sure what that is because your 6 year old's stated preferences are moving targets, ask a staff person for suggestions or guidance. They don't proactively try to get in your business, but once you engage them they are on your mission with you.

This place was super busy around noon on a Saturday. The line was long, but it looked like it was…read moremoving fast. I came in for one specific thing which I couldn't find, but as I was browsing around, I did see a few other things that I wanted to buy. Make sure you check the clearance racks. There's always good deals there.

The service was great. I went in just to look around and they have such great deals, I saw some…read morename brand perfumes that left me wanting to go back. You can get lost in all the nice things and good deals so go there and give yourselves time to enjoy.

Walking in was greeted right away from like 3 employees . Love the sales here and they have plenty…read more It beats having to go to the mall just for shoes when you have one in the neighborhood. Very convenient for the need of shoes.

Ordered shoes online and picked up in this store. Greeted upon arrival. I let the staff member…read moreknow that I was picking up. Gave my last name. He asked if my first name was Amy. What??? Shocked that he knew my first name. Staff are engaging and super helpful. I was in and out in under 5 minutes. Great service. Son loved his shoes.