This place is a beautiful LA gem... aside from it's historical significance ('84 Olympics), the pool has a beautiful, safe & fun "family" area with an interactive Splash zone for the kids (meaning the kids can control some the height & force of the splashing guns). There are deeper lap areas & a section for older kids & adults, but the true gem is the family section. It appears the family pool must be maintained with salt, so you don't get as much of a chlorine smell or residue.
Some things to know if you go, which I had to learn by trial & error on my 1st trip there (last week) because they don't do a good job on their website of informing you of the rules - I found out everything by telling the workers it was my first time & then getting bits & pieces of information from different employees:
1 - you enter to the far left of the building & buy a ticket then circle back to the entrance. It was $9 for my dad, 4 yo daughter, 6 month old (yes, they charge for babies!) and myself. $9 for all 4 of us isn't bad, since some pools are $10 per adult. There are very moderately priced monthly memberships from what I understand. If you have children under 7yo, you each get a matching wrist band which means you agree to stay within an arms length of your child at all times.
2 - once you enter, you have to go to the locker room & change into your swim clothes, they won't let you into the pool area unless you are ready to get in, i.e. I had on a dress cover up over my swimsuit & I was told I had to take that off in the locker room and store it.
3 - You must store your bags & there are two options for this. 1 - you can use lockers but you must bring your own lock. 2 - there is a "bag drop off" where you can leave your bags & they give you a pin with a # which you attach to your swimsuit & bring back to exchange for your bags.
4 - Next you shower off before heading out to the pool. Other than yourself in your swimsuit you can only take a towel, your flip flops, your sunscreen & a water bottle. They did let me bring in a small bag with baby supplies. And some of the entrance monitors must be stricter than others because I was told you can't take a phone or leave any unattended bags but I saw plenty of this out there.
On my first (& only as of yet) visit, after figuring this all out by trial & error, I was ready to give up on this pool... but my daughter was so excited and it looked so pretty we quickly forgot about that. The lifeguards are super vigilant & friendly, there are many of them, so I felt my child was really safe there. The management and most of the service associates were very friendly (although strict, which is good). I saw a couple of the managers (I assume they were the management) walking around talking to parents, making sure everyone was having a good time & safe.
I did hit a snafu with the associates in the bag drop/locker room. Being my first time there, I assumed all three bag drop windows were open and being serviced. The associates saw me (and a few women) standing there, even looked at me directly, but failed to ever mention that window was not going to be attended. Instead they let us all stand there for over 10 minutes until I finally asked if that window we were standing at was open. One associate in particular gave major attitude & rudely said "NO" and the other one just ignored me. I asked if they ever planned to let us know & again, just ignored me. So I walked over to another window, which by now had a long line, & when I got to the front the "ruder" of the attendants just reached out her hand for my pin/ticket... I again told her "you know it's my first time here, you should have told us you were not planning to attend that window" and again she just stared at me and didn't even answer me, just gave me my bags and reached out for the next persons pin. I marched right over to the pool entrance & explained what happened. A lifeguard helped me & sincerely apologized & said they really try to train on good customer service, so she called over a manager... who also apologized & said he would talk to her & when I said "thank you, please do" he seemed annoyed that I said that... lol...
I hope they can work out their customer service issues with their associates because physically this is a beautiful, clean, safe family pool that should be enjoyed by more local families. I'll give it another try, as it's in my neighborhood & I like to stay local & support nearby locales. I'll update if the customer service experience improves or not! read more