5 stars from the front desk to scheduling to the hygienists and dentists all top notch! They make…read moreyou feel comfortable and bend over backwards to accommodate you! I will stick with Dr Butts until the wheels fall off! Thank you!!!

I was seen as a new patient in the morning, and after the initial exam and x-rays they scheduled me…read moreto come right back that afternoon for the extraction of a broken tooth that was causing me pain. There was a curved root that made the process difficult, and the professionals performing and assisting the procedure did everything they could to make me as comfortable as possible during it. As I was checking out afterwards a staff member thought I appeared a little unsteady and had me sit. I was then evaluated and attended to and assisted and watched over as if it was my family caring for me. I was told to make myself comfortable and to stay as long as I wanted. When I was later ready to go I was told to be sure to let them know I got home safely. I feel lucky to have found this dental practice and I will be staying with them and have sung their praises to friends and family.

I am a new patient of Dr. Woods. The office is streamlined, efficiently caring for all patients. I…read moream getting new braces. Dr Woods has state of the art equipment. A positive experience

PLEASE READ THIS IN FULL BEFORE CONSIDERING TREATMENT FROM DR. WOODS AND HIS STAFF:…read more I have been a patient of Dr Woods for over 10 years. My mom used to deal with making all of the appointments and talking with the staff and I never truly understood her frustrations until recently. Now that I'm an adult I've had the pleasure of dealing with the unprofessional and disrespectful front office staff myself. Based on my last 10 years of treatment from Dr Woods here is what you can expect to experience as his patient: Anytime you call the office the receptionist Heather, who clearly hates her job, will sound irritated that you even called in the first place. It is likely she'll tell you they are booked solid for the next 8 weeks and there's no way they can get you in even in an emergency. It is also likely that she'll tell you they are going to be taking another vacation and shutting down the offices for two weeks even though they are already struggling to meet patient's needs, which makes finding an appointment nearly impossible. Then when you finally find an appointment she'll warn you about the exorbitant price of the visit. But don't you dare raise any concerns about the fact that it will cost you almost $200 because you will be told "well that's just what it is" as if money grows on trees and you haven't been a loyal patient for over a decade and spent well over $7k on treatment already. It also doesn't matter that you've had this wire fixed a dozen times and paid for it every single time without complaint. The icing on the cake is when you finally get to your appointment and sit down in the chair after waiting for nearly 30 minutes to be seen. The computer screen next to you will have your patient file pulled up with a long comment from Heather the receptionist filled with lies about how you (the loyal patient of 10 years) were "upset and argued with her on the phone and told her what the price should be and how you were upset that you have to deal with this every year." When in reality you were simply asking for clarification based on previous treatments at that office. You never once TOLD her what the price SHOULD be, but rather you referenced what you have paid in the past and ASKED why it would cost so much more this time around. God forbid you want to make sure you're paying a fair price after already dishing out an arm and a leg for braces, etc. Talk about a smack in the face. What practice allows their receptionist to write untruthful and unkind remarks about patient interactions when the patient is unable to speak for themselves. I read the comment she wrote and almost left on the spot, but I needed the wire fixed so I bit my tongue. After Dr Woods was done he whispered to the tech. and told her to bring me up to the front desk to bill me for the small amount of work he did. I paid the ridiculous fee and left. I will never recommend Dr Woods' practice to anyone who expects to be treated fairly and respectfully by their doctor and his staff. I understand that all businesses are struggling to find workers and meet demand and that Dr Woods runs a massive practice here on Cape. That being said, if you cannot rise to the occasion and treat your patients with the bare minimum of dignity and respect when they have a simple question about price, then you should not be in practice PERIOD. And if your receptionist finds it acceptable to write untruthful comments about a patient in their chart, then you might want to reevaluate who you have working up front and how they present themselves and your business to the public. This is not it. Don't waste your time, money, or patience on this mess.

After having some not-so-great experiences at other dental offices where I felt judged and…read moreuncomfortable, I was honestly nervous about finding a new dentist. I'm so glad I gave this office a chance. From the moment I walked in, everyone was incredibly kind and welcoming. The receptionist, dental hygienist, and dentist all made me feel comfortable and respected. I need quite a bit of dental work, which can feel overwhelming, but they took the time to explain everything and put me at ease. The dentist worked with me to create a treatment plan and reassured me that we would take things one step at a time. That simple approach made such a difference. Instead of feeling anxious, I felt relaxed, supported, and genuinely cared for. I highly recommend this office to anyone, especially if you've had negative dental experiences in the past. They made me feel welcome and comfortable from start to finish.

They took us in during covid when we were new to Cape Cod. And they are professional and…read moredelightful. We drive an hour each way, that's how good they are. Highly recommend.

I wish I could give 0 stars! Worst service ever! All we received is threats of removal of braces…read more In the end my sons teeth were ruined! He loves to harass women! Actually made me cry one day, so I refused to return. My husband took over bringing my son to his appointments and what do you know he never came out and had nothing to say. We became so annoyed with his service we asked to have braces removed! He did not like that sent my son out with stuff literally all over his face! Besides being a wimp he is the most arrogant thing I have ever met! If you are referred to him run away as fast as you can. Staff is just as bad! Stay away! WARNING!!!!!!

Dr. Phan made false promises and then ghosted me in the most unprofessional way, leaving me in…read morechronic pain with out any treatment!!! Turns out, when doctor finds your case too complicated, they'll tell their receptionist to cancel your appointment without any explanation. This is only done when they are to embarrassed to admit they are too incompetent to handle your case and don't want to take any responsibilities for their actions. I have never been treated so abhorrently in my life by a medical "professional." worse yet, he changed my treatment plan without my knowledge or consent. I have an open bite and need a crown put on before I get braces. Since the braces are meant to level my bite pre surgery, there's no way I could withstand years of pain caused by chewing on ONE TOOTH, THATS RIGHT PEOPLE IM ONLY CHEWING ON ONE TOOTH. He refused to use my surgeon after promising that he would be willing to work with any other doctor. he only works with dr mahr at BMC now and couldn't get me in to see him so he just refused to see me again. He also told my dentist not to fix my crown and then refused to see me. He has caused me months of chronic pain and I'm left to completely start over. He never at any point called me to apologize, explain what he did or help me find different medical attention. FWI I RECORED OUR CONVERSATION SO I HAVE PROOF OF WHAT YOU PUT ME THROUGH! YOU SHOULD BE ASHAMED OF YOURSELF! DO NOT TRUST THIS FACILITY!

I called several times to make an appointment as a new person. I never got a call back.!…read moreThis organization is the most unprofessional one I've experienced ... ever!

I got no notification that the Hyannis office is permanently closed and they have my records and my…read morepartial for my lower teeth.

Dr Chase is amazing. After two years of a nightmare with another doctor, we switched to him and he…read moregave our daughter a beautiful smile in a few months.

Arch Orthodontics is a great place. All the staff at this office are great. Always have a smile on…read moretheir face and always eager to make sure my needs are met