Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair…read moreestimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

All Danielle the Business Manager has done is confirm exactly what I said. They didn't fix my car…read moreright and it was extremely difficult and exhausting to get Quality One Dent to admit their mistake and fix it. Exhaustingly and after much dialogue they made a second attempt to re-install the same exact bumper. Interestingly, after their second attempt it aligned better - so it was poor quality the first time! It was the exact same bumper and it was never replaced with an OEM bumper so why couldn't they admit it was shoddy workmanship and as Danielle stated "take great pride in their work and commitment to customer satisfaction" - and fix it correctly. Ultimately, they could improve the result - they just didn't want to! Look at the attached pictures (and also my previously supplied pictures) and you be the judge. These were MY photos - not Quality One's photos. After two attempts, with the SAME exact bumper, ironically, they were able to realign better. Because of Quality One Dent's refusal to accept that the first install was terrible, BOTH sides were difficult - including Quality One Dent. After holding onto our car for many, many weeks, and when it was apparent they had to make a second attempt to install correctly, now all of a sudden Quality One Dent had no room for my vehicle at their lot. They had no problem with the multiple weeks they sat on it at their lot (when they said they would only need it one week) but now because they're angry and unwilling to work with their customer, they wanted us to take it home with the initial bad install and shoddy workmanship and bring it back later. Ridiculous and very transparent their intentions. Incredibly unprofessional.

Instant response once I submitted request for estimate. Not sure if it's AI but gave a decent…read moreestimate with the info I gave them and one photo.

Called them, scheduled for onsite repair. Nobody showed up, called them again, they claimed it…read morewasn't scheduled for onsite repair. Total waste of time. Just go to your local auto body shop, save time.

I had a dent in the body line of my hood, and most places told me it wasn't possible to fix without…read morerepainting. These guys made it happen with a super quick turnaround! They also removed two other small dents, and the results were flawless. Couldn't be happier with the work--I'll definitely be back for any future body repair needs.

Highlands Auto Body helped me out so much getting a mirror replaced on my car. Due to weather…read moreconditions and issues with my battery, I had to move around my appointment to get it replaced a few times, and they were very understanding. They even helped with an extra problem I was having. Tony is super helpful and follows through. Very pleased with the work and professionalism here. I was able to get the initial estimate and details all via email, and then just bring the car in when it was ready to be worked on. Super convenient for a busy schedule. Can't recommend them enough.

Really nice people. Super easy to work with. Did a great job working with my insurance company. My…read moreBMW looks perfect after being hit hard by the big hail storm last week. They had me in and out in under a week. Thank you!!

The hail work was flawless. My new truck still looks like it just came off the lot. I'm really big…read moreon communication and Rene and Jolene were on point with that. And amazing people. Highly recommend it as long as I'm in Denver. I'll go nowhere else.

These folks did a great job on my car! We used a different body shop for many years but the owner…read moreretired and sold the shop. This was the first time taking our car here: great work, done in time (actually early), good people to work with. Totally recommend.

Amazing customer service. The lady at the front desk was so nice. Also got the work done quickly, 2…read moredays before I was quoted. It was definitely worth the wait. They worked directly with my insurance which made the whole process super easy.

In April I brought my car in to have the front bumper replaced. Everything was great and I was very…read morehappy with the work. In October I came back for the bumper to be adjusted. I was hit in a parking lot. They put a bracket on and I was very happy. I came back in November because the bumper was loose. My car was looked at and I was told they couldn't do much because whoever put the bumper on did not do it right. But Bradford put it on. No offer to make it right. I was told to bring it back if it got worse. It now looks worse than when I brought it in to be replace. I am very dissatisfied that I was not offered a solution. I will not be back, I do not trust them.

This place burned me. They charged me over twice the agreed upon estimate. They charged me double,…read morewithout my approval or permission. The extra work was unnecessary. Total bait and switch. Additionally, they were inept and incompetent with the office administration and billing. I tried to help this local establishment, and this is what I experienced. Stay away.

Aspen Auto has been fixing my fleet vehicles for years and is always fast and fair. Recently I had…read morethem fix my personal car (Range Rover) and they did a fantastic job on that too. They are super easy to work with!

I needed a small repair done to a panel on my Ram ProMaster Van and Aspen took care of it the same…read moreday! Reasonable price, great service. Don't know if I really need a "go-to" body repair shop, but I'll definitely use them again should the need arise. Shout out to Jennifer.

I cannot recommend these guys enough. Great communication through the entire process!!…read more Couldn't be happier !!!!

Brian was so helpful - I walked in to have him take a look and he got to me immediately. Can't even…read moretell my car had a scratch! customer service via text and email was timely and warm and the service was A+.