I was off work on a weekday and in the midst of running a slew of errands, I decided to drop in to…read morethis new State Farm office. I didn't know if I needed to make an appointment or if I could just walk in but I decided what the hell? I entered this very clean and well organized office and was promptly greeted by an older woman who made me feel right at home. I informed her I was interested in getting a quote for my auto and home. The woman walked me over to another gal, Shirley, who politely introduced herself and was more than willing to put together some pricing for me upon my arrival. I thought, for sure, I would have to run home to get her some more info but with today's technology, I was able to pull up my current coverage right on my phone and give her some info so she could compare apples to apples. We went through our auto policies, my home owners policy and I let her give me a quote for life insurance, as well. Shirley and I found that we both use Yelp and started talking about different spots the other one needs to try. We had a nice meeting and she informed me they are collecting Toys for Tots in their office. That made me pretty happy to see! I left feeling like I knew a little more about my current policies as well as more knowledge about my insurance options than I ever knew before. Shirley answered all of my questions and explained things in a manner I could actually understand. They're quotes were better than what we're currently paying and after years of working with an insurance agent I have never even met in person, I definitely want to do business with this State Farm agent and his friendly and helpful staff. Looking forward to making the change over, dealing with some incredibly nice people and meeting Scott in person. Check these guys out and ask for Shirley...she's awesome and knows her stuff!

I had a condo policy with them, and I asked them to provide evidence of insurability for a new home…read morepurchase. I called and emailed over and over, and they never got back to me, almost causing me to lose the mortgage! Luckily, I was able to find a competent agency last-minute to save the mortgage. Even worse, they never canceled my condo insurance, which I just found out several months later! They cost me tons of money! Get insurance literally anywhere else. They will end up costing you way more in the long run!

I'm sure he was a good agent 5 years ago. Now he services his products inconsistently, and raises…read moreprices with no justification. Discounts are not shown in the break down of coverage, so it's hard to see what you're paying for. His documents are far from perfect, and contain spelling and date errors, which were blamed on underwriting. When I took my business elsewhere. Joe made it a painful process with incorrect documents, vague explanations and a refund which was1/2 of my last monthly payment, I heard inconsistent stories between him and his associate Nick as to why i wasn't getting my money back. Phil was sure to " stick it to me" , since I did not renew my policy. I made sure to change agents after a month of Phil gaslighting and weird cancellation dates that overlapped my new policy a week plus. Oh but he didn't stop there, he raised my condo premium weeks after I removed him as my agent. STAY AWAY FROM THIS SHADY AGENCY.

Joe and his staff are great and have helped me with my insurance needs over the years. I've bought…read moreseveral policies from his office including auto, life and bank products. His staff is always welcoming and friendly and they truly care about your needs and satisfaction with their products. If you're in the market for an insurance agent, give Joe's team a call!

This year, State Farm raised my homeowners insurance premium 23%. Prior year 21%. That is 49% in…read morejust two years! In just five years my premium increased 212% - more than doubled. Further, this office was impossible to deal with. I wanted to get a copy of my full policy and they were unable (or unwilling) to do that simple request.

Thanks so much to Liz for all of your efforts in the process of finding the right car rental and…read moreour claim. Very much appreciated.

They are useless. They will take your money happily and try to shove life insurance down your…read morethroat. The moment that you need assistance (an insurance claim), they don't care. I expressed my concern about the claims department for my roof damage not responding. They show no empathy and you can just feel their desire to exit the call. They are about sales, not customer service. My recent call ended with them arguing that I uploaded the photos yesterday, when in reality they were uploaded last week (by me, so I know when they were given).

We found ourselves in need of a new insurance company and we are very happy with Brian, Stolper,…read moreand State Farm. Everyone in the office is incredibly friendly and answers all our questions and resolves any issues immediately highly recommend.

Mike Fronztzak and Suzan Huizinga are by far some of the nicest and most helpful people I've ever…read morehad the pleasure of doing business. I had a very in depth issue with farmers insurance that took multiple days of phone calls and emails to resolve. They went above and beyond expectations. I can't say enough good things about this agency and their staff. Thank you!!

By default, I was with Forest for a long time.. I was on my parents' plan (back when they went by…read moreanother name) and as an adult stayed with Forest. My parents left forest awhile ago. They were unsatisfied with how much they were paying and their rude agent. I had little, but generally very pleasant interactions with my agent until recently. When I needed to drop my ex and his car off of my plan, they would not help me. My ex would not sign the documents needed to get off of the plan and Forest said there was nothing they could do. Not their fault, I agree. But curious, I inquired with another company. According to my new agent (Country) there are ways around this situation but they were not willing to help me. I assume this is because I wasn't worth their time, with my small insurance plans. So I stopped paying for my car coverage and was dropped from the plan. Not an issue, we all move on, right? Wrong. After I canceled my Home insurance, and submitted my Quit Claim Deed to show that my ex no longer owned my home, Forest sent me my refund check with his name on it! I assume this was to intentionally cause me more headache, luckily, I was able to cash the check with ease and deposit it back into my escrow account. Truth be told, I have much more coverage needs coming soon and I am absolutely ecstatic that it won't be through Forest Agency.

Nick Haynes has been my agent for a few years now. Both him…read moreand his staff are always very friendly and attentive. Even during some of the most trying times, they've always got back to me. They also follow-up with me to see if I can save more through bundles. I didn't think renter's insurance was really a big deal until I saw the wind take the roof off of the apartment building across the street from me. I live in the west suburbs. Now I know the importance of insuring my place with Nick's knowledge and guidance. I appreciate that I'm treated like a person, and not just another number. I would highly recommend his agency to my friends and family.

Nick and staff were very helpful, they provided a lot of great information, answered all my…read morequestions, and offered an amazing rate. Overall their customer service was the best! Thank you all so much for your help with selecting insurance!

I would like to give praise to Oak Insurance Agency and its owner. I am from Chicago, and I was a…read moreChicago home owner and a Chicago landlord for many years. Oak Insurance Agency provided me with the insurance plan that was needful and proper for my property. Oak Insurance Agency's president and owner was friendly, helpful and gracious. He always had a kind greeting for me whenever I would telephone in with questions or concerns. I sold my Chicago property years ago, but if I buy real estate again in Chicago or Chicagoland, I would happily trust Oak Insurance Agency to serve as my insurance broker again. Thank you to Oak Insurance Agency for being an excellent and important part of the Chicago and Chicagoland community. I appreciate your professionalism and service. God bless.