If I have a scheduled appointment I better not have to wait an hour and a half and you're waiting…read moreroom! Plus you're waiting room was full of people so that means you over scheduled all of us! And why is your girl Tia so rude? There's no reason for that. The doctor was an imbecile the whole experience sucked and now I'm stuck with a pair of glasses for the next year that I can't see out of. I will never never come here again and I tell everybody not to go to you

This practice has no regard or respect for their patients time. They kept me an hour and a half…read morepassed my appointment time and when I asked what the status was they said I was next in line for when a room opened up...and no mention of how long until then to actually see a doctor. I left and told them I would find another doctor that had more respect for their patience time. Which by the way I did. I got in the next morning with John Kenyon Eye center just down the street and a totally different experience. They actually value their patience time. If you feel like wasting hours waiting for your appointment then go to Dr Black. If you want courtesy and respect go to John Kenyon.

She is the best. Hands down! Dr. Hall has always and will always take care of me and my family. She…read moreis so friendly and goes above and beyond. Please see Dr. Hall for all of you eye needs!

My most recent visit was on 8/30/2018. I had a Thursday evening appointment so I could come after…read morework. Although I showed up a little late (boo traffic), I was checked in promptly and began the exam with nearly 0 wait time. I saw Dr. Gogel (spelling might be wrong) for the first time. I was anxious because I've been seeing Dr. Olund for a few years and was unsure what to expect. Dr. Gogel is a ROCKSTAR. She absolutely crushes it! She is super friendly, super kind, and explains everything. She took the time to review my medical history before my appointment and did not need me to explain a lifetime of vision problems. You can't go wrong here. The staff is amazing. They truly care about the experience their patients have and strive to achieve greatness in the service they provide. I cannot recommend Focus Eyecare Center enough. I shopped for optometrists for about 10 years before meeting Dr. Olund. I vividly remember my first appointment with her. When I moved out of Southern Indiana I was extremely concerned about my eye care. I truly believe no one is better so I make the commute (only from Louisville, but it's across state lines lol). If you are in the market for a new optometrist, these are your ladies. There is no one better.

Lori was extremely kind, calming & welcoming. The facility is beautiful and the staff is so…read morefriendly. I was very impressed with the equipment and experience.

Unreal service. Beyond nice and caring. I was in a pickle and needed some contacts as I left mine…read moreat home during a trip in town. They contacted my eye doctor, got my prescription and had some trials for me within an hour. Highly recommend SVS!!!

My wife, daughter and I have been getting our eyewear for years. We have been to other places…read morealso, but find SVS to be the best. They have a very clean and bright store, very professional and cordial Doctor and sales people. On our most recent visit, Candy helped me find the perfect pair. I highly recommend this store.

Really like The Eye Care Institute. I have very severe myopia and trying to find contact lens that…read morework for me is a huge challenge. Dr. Woodruff is great and works with you to get the best vision you can. I had to try a few different manufacturers of contact lenses to find a new, good fit! i would recommend them for your eye care needs!

This review is nothing against the quality of medical care. However, this office is needs to be…read morecompletely retrained. Customer service, empathy or concern for actually following their own established policies seems to be selective. At the very minimum the staff is rude and biased. At the horrendously worst they are racially judgmental. Speaking very calm I was told that I was getting loud and angry. Immediately I was told that no longer discussion was warranted and that I needed to talk to the office manager due to my "heated and loud" demeanor. I deal in conflict management daily at my job and even informed the clerk that I was displeased at the situation, but that a disagreeing perspective does not equate to loud or even angry in tone. I have had mixed experiences with the staff during my 15 plus years of treatment, but have never been treated like this. There generally has been a feeling of greater than thou or elitism instead of an everyone is welcome attitude. I at first equated that to having government insurance. I now have exceptional corporate insurance and treatment was not any different. I would have left and went elsewhere a long time ago if not for the care I received from my doctor. Dr. Woodruff has always been incredibly kind and caring. However, I will not be stereotyped. I am the very last to bring classism, race or any other type of prejudiced accusations into a situation unjustly but today's experience was putrid. To the office's credit, I could have been seen and dealt with the attitudes if I myself had been to my appointment exactly on time or early. That is on me. I fully take that responsibility. Oh well. I may make a BBB complaint as well but there are plenty other eyecare facilities. My treatment will have to be postponed for another month or so and I am thankful it wasn't excessively, medically urgent. Except for possibly picking up my records; I will NOT be back her again. Sad.

We returned to this location because I got my last two pair of glasses here. This time was a total…read moredisappointment. They were disorganized and rude. Lots of employees standing around socializing with each other while ignoring customers. They lost my paperwork, then, after waiting more than a half an hour, they tried to tell me that my insurance no good (lie). We did not require an eye exam (I had my prescription with me), so this should have been an easy transaction. They made it difficult and then impossible. It's too bad, because I found two frames that I really liked.

My wife went here after seeing how much of a problem it was at Dr Coker's in Jeffersonville…read more She really liked the session and courtesy that was provided to her. Our past optometrist is working there, Dr Brummit. Everything seemed to go smooth and a much better price. She was very satisfied with the whole process.

Dr. Gary, is amazing, I've been seeing him for a few years now…read more Today, I shedwrong location for an acute visit. Instead of turning me away, the staff worked me in. What a huge relief

Ive been a customer of Eye Associates and lens crafters for over 10 years. I never had an issue…read morewith my prescription until I started seeing a particular doctor who seems to never get my prescription right. I'm done! This last visit did me in. Over ten years of so many issues with the prescription being wrong to not having a coating added that I paid for and receiving the frame or lens damaged. I would not recommend Webb or Lens Crafters.

After being contacted personally, all issues are resolved. Have gone to this office for years, and…read moreappreciate the extra effort to resolve this matter. Thanks for going the extra mile to Alex and Cassie

When this was 20/20 Eye are, never had an issue. Have gone to them for years. Clarkson took over,…read morenot only was my insurance not filed correctly, I was turned over to a debt collector after contacting them about a billing issue, which I was told was resolved. Going to their website to see your billing online is a joke because the Clarksville Indiana site is not even listed, will not pull up Indiana. I hope that it was worth losing my account and the accounts of my family.

Don't recommend if you have a minor child don't waste your time. They will have you come in to take…read moreyour time 3.5hrs for them to tell you that they don't do surgery on minors and send you to another place to go through the testing all over again and waste more of your time off work. Absolutely ridiculous they should just say they don't see kids. I'll be reporting this to my insurance company as well. Seems like fraud to me

the care and the doctors I have come in contact with this past year with them has been good only…read moreissue I have with all the visits is the front office and when I call with questions and appointment issues is their tone and how they speak to me the impression I get is I am bothering them they are having a bad day thing is I speak to ALL of them with respect and courtesy but not getting the same back I guess I can just look the other way till I am able to disconnect with Bennett and Bloom to someone else

Great experience with Dr. Pugh and the whole office staff. Cataract surgery on both eyes was very…read moresmooth and pain free. Attentive staff brought warm blanket while waiting. Arrived early and all was on time! Had multi focal lens put in and follow up showed need for "tweaking", which went well. Each time my doctor called me that evening to check on me! Never has happened with major surgeries! Office staff worked smoothly handling psyments/insursnce and next appointments. Very impressed.

First time bringing my mom here. Nice people but my 83 year old mom has had to wait so long between…read moreeach step in the process which is very anxiety provoking since she gets a shot in her eyeball every quarter. We've NEVER had to wait this long anywhere else we've gone. She just moved in with us in Clarksville so we had to find a new provider. I'm disappointed. Other people are waiting just as long, did they quadruple book appointments?!!!! Not okay!