it was management and billing that was really screwed up. Management was incompetent. They never…read morecould get my I paid the bill in full for the exam and the glasses and then seven months later I got a bill for almost $300. I was told on the date of the exam that my wouldn't pay so I paid the total full. Paxton and the technician were fine. It's just the front desk that doesn't know what it's doing.

I got a bill via a text a year after my appointment and paying in full in person at the time of the…read moreappointment. I called the office was was told by the receptionist that she didn't know if the manager, Priscilla, was in or not because she "stays in her office." I left a voicemail and called back a half hour later. I asked Priscilla who she reports to and she spoke over me then hung up on me. I called back and asked to speak to her again. She said she didn't have to be nice to "people like me" and that I was being rude to her, despite her hanging up on me. I asked her to explain the charges and why they were sending a statement a year after the service and it being paid in full at the time. I asked why no one is holding billing (which is her) accountable. She told me again that I needed to pay it or she didn't care what I did at that point. I asked her what she meant and she hung up on me again.

The doctors and staff are great, but they always make me wait a very long time. today my…read moreappointment was at 10:30, it is now noon and I still am waiting to see the doctor. I think that is excessive.

This review is nothing against the quality of medical care. However, this office is needs to be…read morecompletely retrained. Customer service, empathy or concern for actually following their own established policies seems to be selective. At the very minimum the staff is rude and biased. At the horrendously worst they are racially judgmental. Speaking very calm I was told that I was getting loud and angry. Immediately I was told that no longer discussion was warranted and that I needed to talk to the office manager due to my "heated and loud" demeanor. I deal in conflict management daily at my job and even informed the clerk that I was displeased at the situation, but that a disagreeing perspective does not equate to loud or even angry in tone. I have had mixed experiences with the staff during my 15 plus years of treatment, but have never been treated like this. There generally has been a feeling of greater than thou or elitism instead of an everyone is welcome attitude. I at first equated that to having government insurance. I now have exceptional corporate insurance and treatment was not any different. I would have left and went elsewhere a long time ago if not for the care I received from my doctor. Dr. Woodruff has always been incredibly kind and caring. However, I will not be stereotyped. I am the very last to bring classism, race or any other type of prejudiced accusations into a situation unjustly but today's experience was putrid. To the office's credit, I could have been seen and dealt with the attitudes if I myself had been to my appointment exactly on time or early. That is on me. I fully take that responsibility. Oh well. I may make a BBB complaint as well but there are plenty other eyecare facilities. My treatment will have to be postponed for another month or so and I am thankful it wasn't excessively, medically urgent. Except for possibly picking up my records; I will NOT be back her again. Sad.

Went to pick up my glasses she just handed them to me and said if they need to be adjusted just…read morecome back. She didn't even see if I could read with them. I will never go there again.

I am complaining about BILLING. This month I received a bill for service in May 2025. This is the…read moreFIRST TIME I HAVE RECEIVED THIS BILL, even though I have been in Clarkson several times since. Today, I received an itemized statement from my insurance and saw Clarkson charged me for a contact fitting which I never had at my annual check up on March 10, this year. My prescription did not change. When I called Billing for help, I waited forever, lots of background noise, hard-to-understand representative, and then we were cut off and she never called me back. Terrible service and wrong charges. Watch your billing! Now, I have to make a trip to Clarkson and probably will get the run around.

I have been a patient of this practice for a few years now and could not be more pleased. The staff…read moreare friendly and efficient and Dr Harper is very knowledgeable as well as personable

Great visit with caring doctors and staff. A few minutes of waiting, but that's to be expected…read more And I agree with the prior posting - they are busy because they are the best. Doctors and staff were professional and, most importantly, competent.

Went here for a 2nd opinion. So glad I did! Dr. McNulty was awesome. He listened to my issue and…read morepast visit experience and did a very thorough job at figuring out what I had going on. He explains things very well and will spend the time with you to make sure you understand things. Still working through the best options for my issue but I love the fact that "good enough" is not an option for him. Would highly recommend.

Louisville is sometimes a place difficult to find excellent medical care. Dr McNulty has brought…read moretogether a wonderful and caring stall to serve the community. His heart and leadership has created a great place. All of his staff reflect his desire to be the best profession they can be. Patience and compassion mixed with medical knowledge provides a pleasant experience. I highly recommend that you make the choice to allow this place to take care of your vision needs.

My eye lid was red, inflamed and tender when I woke up on Saturday morning. I called to see if…read morethey could work me in that day. They scheduled an appointment for me at 11.20 with Dr Minton. Their new location is just down the street from their original location. The brand new building is modern, bright and welcoming. Plenty of chairs in the waiting areas, friendly, efficient staff and very professional. Even though I was there for what turned out to be an eye infection the ore-tester still checked my eye pressure and vision. The Dr was so kind, explained my condition and prescribed an antibodic cream and oral antibodics. I was in and out in less than 45 minutes and the Dr spent 15 to 20 minutes with me. I browsed the eye ware selection while waiting to check out and they have a large selection and some really good frames. I would recommend the practice and Dr Minton.

Dr. Gabbrielle Bailey Bad doctor…read moreBad person Go somewhere else Bad prescription I went somewhere else and got glasses I can use Shame on you

Excellent Doctor: I have had RK & LASIK, by other doctors. Being blind in my other eye. I went to…read moreother doctors. No one would touch me. All saying it was to risky to remove my cataract in my other eye. With my cataract, i could tell i was losing my sight quickly. I went to Dr. Meyer, wished I went to him first. HIs staff are really nice. I spoke to Dr. Meyer, explain to him the reason why I had RK and lasik. He explained everything to me. He was there to answer all my questions. He was in no rush , took his time with me. So he did my cataract surgery. It turned out great. His staff followed up with called to see if I needed anything. So if you need a procedure done. Don't hesitate. I would give him a call. Glad I did

I have been a patient of Dr. Meyer for a few years. I think he's a terrific doctor who takes the…read moretime to answer all of my questions and concerns.

I tried to make an appointment for 3 days. They either called me back and put me on hold or said…read morethey would call me back and never did. I finally gave up.

My husband finally decided to get his cataracts taken care of and we asked numerous people who they…read morewould recommend. The name Frank Burns kept coming up so we decided to visit him. He has now fixed one of my husband's cataracts and the other eye will be fixed in a few days. First, it is apparent that Dr. Burns is quite knowledgeable and has his patient's best interest at heart. The office staff are all very friendly and very efficient, which they have to be for the way patients are rotated through, it is really quite amazing. At any given time there are 8-9 patients in the back, some in a second waiting room where one waits after being seen by assistants and before seeing the doctor. Time with the physician is brief, with most of your visit being with an assistant. I must say that Dr. Burns and his staff were very kind and accommodating when on the eve and morning of my husband's surgery I had some frightening (and potentially dangerous) eye issues. Dr. Burns told me to call his office immediately after my husband's surgery and tell them to get me in the next day. I was not even a patient of his at that time! Despite the very long time a visit takes (was an hour and a half yesterday for hubby's second follow up appointment), I would still recommend him. I have made an appointment for a vision and eye exam for myself; should my opinion change after that, I will update my review.