Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

Alycen and Dusty are amazing. I was impressed how knowledgably Dusty was able to provide an…read moreanalysis of my previous coverage and explain all the options available. I felt taken care of with prompt and thorough service and clear communication. All my questions were answered, and I knew I had found the insurance agent I wanted going forward. I highly recommend Alycen and Dusty if you need home, auto, or business insurance.

Very knowledgeable, professional and helpful in every way! Brenda took her time answering all of my…read morequestions and concerns and tried to give few options that fits my insurance needs.

Candice is amazing ! I can't recommend her enough. She made my first time finding my own insurance…read moreagent easy and as painless as possible. She also keeps in contact to answer any questions that may arise. Not to mention all the sick swag she sent me home with.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Austin, TX area since 2023, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

What can I say?! Matt and Diversified Insurance know customer service, and know their business…read morebackwards and forwards. Matt understood my needs and educated me (first time home buyer) throughout the entire process to ensure that I understood EXACTLY what I was buying, and how I could save the most money. I bought a homeowners insurance policy for my new northwest Austin home, and he bundled our auto insurance policies to get us even more savings compared to our old car insurance plans with Geico. Communication was constant, and he worked late to help me get what I needed by my deadline. Highly recommended.

This place is top notch as far as customer service goes. I worked with Matt to get commercial…read moreinsurance for my business. I was so worried about all the paperwork involved but Matt made it simple. He explained everything, showed me where to sign and took care of the rest. He responds to every call or email very quickly. I would recommend to anyone looking to obtain commercial insurance.

Would give them zero stars if that was an option. The worse insurance experience I have ever had…read more We had a hot water line in the kitchen that had a nail shot through it during construction. The mail eventually rusted through after a few years and began to spray a small stream of water behind the wall. It was behind kitchen cabinets and took a while for us to discover it. When we saw the cabinet back showing signs of damp wood we called a plumber. He came out and fixed the pipe and called another company to do the remodel and replace the wet cabinets and walk. Alstate homeowners insurance would not cover any of this. Both the plumbing company and the construction repair company were surprised that this was not a covered claim. We called the dispute resolution number with Alstate and they still denied the claim saying this was preventive??? Said it was negligence on our part. I guess we were supposed to see through the wall? Everyone we delt with at Alstate was rude and treated us as if we were not important as customers. We will never have Alstate home owners or car insurance again.

I forgot to write a review on working here a long time ago and someone just reminded me…read more Do not work here! They acted warm and welcoming at first and then the truth came out. Selena, who is one of the "managers" told me to my face that she wasn't going to train me because the other manager Hector made more money than her and Paul the owner wouldn't give her a raise. She also told me that she didn't know why he hired me because they couldn't afford to pay another employee. She was constantly canceling our training sessions to go run her personal errands and if she did show up, she would just gossip about other employees, Paul and his wife's personal problems, while texting and goofing off on her phone. Then Paul had me come down to work by Hector and he wouldn't train me either. He would eat and watch Netflix all day. Paul asked to have a a meeting with all of us and he decided he wasn't going to show up. I found out that both of them threw me under the bus to Paul as if I wasn't doing my part. I also found out after the fact that they said they were paying a girl named Sherline towards the end of my time there to train me and she wasn't training me either. She was just raking in that extra money. I was passed around the office like the not it game. I was literally trying to learn their system and the little quirks here and there on how they wanted everything notated, on my own. Paul wouldn't listen to me, it was easier to go off on me on the phone instead of figuring out why they have such a high turn over rate. I had also informed him that I was on the spectrum and he became angry on the phone demanding to know why I didn't tell him in our interview. It was very invasive and rude the way he handled that information. I also let him know that his managers knew. The impression he left was that I was the outsider. How dare I shed light on the way they were running things. I was also told regularly by Selena that they never know if we'll be paid monthly due to Paul having to pull out loans in order to pay us. Paul was very pushy and would dominate the conversation when I was honest with him about his staff. I took a chance on them, because they acted like they were rescuing me from another branch that was doing fraudulent things and refusing to pay. Don't fall for the family vibe they try to give off in the beginning. Everyone was extremely toxic except for one guy,I believe his name was Joey. All in all they did their best to squeeze me out and it worked. Don't say that I didn't warn you.

Dawn is a very personable, patient agent who has really taken the time to get to know my wife and…read moreI's insurance needs based on life goals. I have had several calls with her that went an hour or more that demonstrated how much care she takes in giving her customers all of the information and explaining the minutiae of insurance (not always a fun conversation!). Recently she got me some quotes for umbrella policies inside and outside Farmers and was very transparent. When I found a better rate, she remained positive and supportive even though she didn't get a commission. That is why I'm taking the time to write this review--she is someone who goes the extra mile for her clients.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone. Years of experience I have over 21 years of experience as a Farmers Insurance agent. Languages spoken: English Awards and honors Topper Club Award logo Neighborhoods served Austin, Travis County, Hays County, and Williamson County States licensed in TX

Carlos Cisneros was the outstanding agent with whom I worked. With my requirements and my special…read morecircumstances, he was able to address each one. From homeowners to auto, and umbrella policies, Carlos was supportive, encouraging, and successful in his efforts. I plan to have a long term relationship with Carlos and the Amanda Escobar agency. Thank you!

I had a fender bender where all the right side of the car was damaged…read more I spoke with Tori who was extremely professional and went out of her way to help me with an issue I had with the body shop who did a bad job fixing the car. She immediately called an adjuster to help me resolve the problem. One week went by and so I called her again because I hadn't received a call from the adjuster. Again, she was friendly and professional to resolve the problem. The problem was resolved. It is so nice when you call an office and greeted with a welcoming voice and who knows what they're doing. We have been with Amanda Escobar agency and Allstate for a really long time and have always gotten good results.

Absolutely horrific. I haven't been able to get my agent on the phone since my initial sign up. He…read morewas very active with emailing me when trying to cross sell an overpriced life insurance policy. Ever since, I cannot get an email response for anything related to my policy. The lady who answers the phone when I call the office always sounds clueless. Apparently Farm bureau is so stupid and gate kept that they don't even give her access to basic policy information like if a policy is still active. My agent has an assistant who is definitely more helpful then him. I can never reach her in a direct call either, but she will callback and/or email. The system itself is stupid because it would save the agency time and save us members time, if we could simply make minor changes ourselves online. I was told that I would get a refund from my prior policy as either a check or a credit towards the next month's payment. Never being able to reach anyone about the matter, and having related emails ignored, I didn't make my payment 1.5 weeks ago and now I'm not even able to find out if my policy is still active. DO NOT WASTE YOUR TIME AND MONEY with Farm Bureau. IF you do, definitely AVOID Sean Hartgrove, as he only cares about that initial sale. I would give negative 1 star if I could.

No one returns calls. It's like everyone that works there is on a constant vacation. Not even the…read moresupervisors return calls. Adjuster is rude and acts like you're wasting his time.