I needed an urgent MRI and I was able to get an appointment the very same day. They were nice…read moreenough to accommodate my urgent request and provided the best care. The facility is nice and the staff very friendly and patient. They provided me the CD of MRI as soon as the test were done.

We requested a doctor's excuse so I could drive my husband to his procedure, but we were informed…read morethat it was not possible. When we asked for an excuse for my husband, the patient, we received the same response, indicating that I would need to wait for him to finish. This experience has raised concerns about the professionalism of the staff, and I have chosen not to return in the future. The staff's demeanor was not welcoming, and it seems they may not appreciate their roles. It would be beneficial for those who are dissatisfied with their work to consider other employment opportunities

I always have a pleasant experience when coming here. Of course, that might be due to the fact that…read moreit's not me getting the MRI, it's my wife. However we both agree that this facility is well-run, with friendly, cheerful staff. Today was no exception. When we arrived, they had some forms for my wife to fill out, which were reasonable. Quickly escorted by wife to the back room, where the procedure was done promptly. Of course, no one would really say that getting an MRI is fun, but they make it as pleasant as is possible. They asked us to put on the little paper masks, which is customary during this tough time. No extra charge for the masks. Some people get lost looking for this facility. It's not part of the main hospital. Rather, it's at the back, right next to the South entrance. Look for the sign MRI "Well Works." I even got free water bottles after the visit here.

San Ramon clinic failed me I went in for my MRI on Monday report should be ready in 2-3 days when I…read morewent to see my surgeon on Friday report is not there when doctor office called and they faxed over an incomplete report. They put my health at risk I hope my insurance won't use them again. People there are nice but without report from them what good does it make? Please get my report ready because I need it to determine my cancer status.

Terrible Office Care & Incompetent Scheduling Staff! I…read morescheduled an MRI appointment weeks in advance for Tuesday at 7 a.m., only to have it canceled the night before--after the office had already closed--so there was no way to reach anyone or find out why. The next morning, I called and was told that the MRI tech for Scapula only works on Fridays. If that's true, why was I ever scheduled for a Tuesday? This is completely unacceptable and unprofessional. Patients are in pain and trying to get help, yet this office demonstrates no organization, no accountability, and no regard for patient care.

They are very unorganized and have no clue what they are doing. Just spoke to multiple agents and…read moretheir radiologists are awful. They needed the order and then need an authorization after I got them everything they wanted another urgent they work on their own NorCal timeline which has no sense of urgency what so ever. They will just get you frustrated I recommend going elsewhere for imaging work. Lastly they have no care for their patients. Quality is just horrific l.

The staff here at the Pleasanton Open MRI are all very kind and courteous. I have unfortunately had…read moreto visit the staff here at the Pleasanton open MRI for a couple of different types of test done and each time I was treated with kindness and respect. For example, I was scheduled for an MRI for my neck and in the process of having the scan I ended up being in so much pain that I was literally in tears! The staff did not judge me or snicker behind my back and I really appreciate that! I felt so embarrassed but they just said it was ok and then handed me some kleenex for my tears. I just wanted to say Thank You to the whole staff at the Pleasanton Open MRI center. But if you happen to be looking for a compassionate place to have your scan or X rays done, then I would like to suggest the Pleasanton Open MRI . They are both caring and professional! Thank you to all of you at the Pleasanton Open MRI! =)

Parking was easy and plenty…read more Came for my annual mammogram. Checkin was with a tablet: simple, quick and easy. A front desk staff asked you to the window to check insurance, your dob, etc. Quality of care was very good. The technician as very detailed with the mammogram and manager to finish it sooner than I expected still great images for my doctor. Will come again.

Patrick was super helpful in trying to sort out my insurance authorization before my MRI. He…read more communicated with me frequently which I appreciated. He also held an appointment time for me while waiting for insurance. The facility is very clean and updated. The nurse who did my MRI was so friendly and professional throughout the entire experience. I have nothing but good things to say about this place!

Lifesaver! Thank you Dr. Avise. We took my grandma to different hospitals for a leg wound that kept…read moregrowing bigger no help from Kaiser just a bandage from the doctor. Dr. Avise got to the root of the problem, which was a vein that was feeding the wound. God bless!

Was able to make an appointment easily through text. The staff is super friendly and took care of…read moreus. It was our first time and we had a wonderful experience with plenty of ultrasounds for keepsake. Highly recommend.

Staffs were very helpful and kind. the symptoms I had for a week has gone in 2 days. Really…read moreappreciate the service they provide. Thank you !

I go to Chelle for over three years.She is great. I'm german and a truly believer into…read moreThermography. You can do Thermography in Germany for a long time. It is painless, no squeezing, no bruises. And the report you get is professional. My OBGYN is not happy about this. But I am. I will do a Mammogram again, if the Thermogram is finding something. And then it is maybe so small that they don't believe me. I wish, more women would take advantage of this.

From the owner: Thermography, breast, bodyread more

This was our first truly unsatisfactory experience…read more We saw Dr. Ryan Lin for our 5.5-year-old, and the interaction felt very rushed and dismissive. It seemed like questions were not welcomed, even though parents naturally rely on doctors to help explain and educate during appointments. Unfortunately, the staff interaction felt similar -- very little communication, warmth, or engagement with our child. It honestly made us reconsider our experience with Sutter overall, although our primary care doctor, Dr. Nishant Goyal, has been wonderful. I hope the administration addresses expectations around patient communication and bedside manner, especially when caring for children. Families deserve to feel heard, supported, and treated with kindness

I recently moved to the area, and of course that means changing doctors. I'm so glad that there's a…read moreSutter location fairly close to home. If you need labs...I hope your phone or iPad are charged or you brought something to read. You'll probably wait a little while. But at least the phlebotomist was able to get my labs drawn on the first poke, despite my teeny tiny cancer survivor veins. This brings me to my next point -- the oncology department seems like a really well run machine. I hope it wasn't just a fluke. I had almost zero wait time in the waiting room before the medical assistant took my vitals and led me to an exam room. My oncologist was thorough and it was a comfort knowing that if I ever do need cancer treatment again, at least I'll be in good hands. I've had two appointments with their diagnostic imaging department, and I was so relaxed I actually fell asleep during my first one, which was a neck ultrasound. The technician who performed it was so sweet and gentle as she took the images for my doctor to review. I had to deduct a star due to the parking situation. Yes, there is valet but seriously this place needs to add additional parking. This is a multi-story building with many departments and I find myself arriving at least a half hour earlier than my appointment "arrive by" time (which is usually 15 min. before) just to find parking.

Dr Avon is a very caring doctor. When I saw him years ago, the disorder I had was relatively…read moreunknown and there weren't any genuine treatment plans for it. He referred me to a doctor who was specializing in my disorder.and after a number of years struggling with interstitial cystitis, it's finally subsiding. But, I did receive the best treatments possible for that time, thanks to Dr Avon. Other doctors had put me on endless antibiotics - which never helped. Others wanted to remove my bladder. He had the intelligence to send me to a doctor who knew more about this, saving me from treatments that could've been catastrophic

With all the polish and professionalism of a Philadelphia lawyer, this, very confident, old school,…read moreCase Western Medical Grad, Dr. Mark Avon, entered the room with a kind of panache that let you know...you are in the hands of greatness. His questions were direct and covered the subject of urology, like a ladies dress...Long enough to cover the subject, but short enough to keep it interesting ! His hands moved on the computer keyboard like a conductor, and before you knew it, he was giving you a full exam and doing so with such grace and compassion...You knew you were in the capable hands of a 30+ year veteran! The time flew by and as all of my questions were tendered, he even remembered, to order the labs we discussed. Dr. Mark Avon and his delightful and knowledgeable receptionist JoAnn, are Old School in a good way...They really put the CARE...back into Healthcare! Under the watchful eye of John Muir Health Department of Urology, Dr. Mark Avon, MD is at: 5201 Norris Canyon Rd. Suite 210 San Ramon, CA. 94583 (925) 830-1140