1. John Thornton Collision Center

    1. John Thornton Collision Center

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    Lithia Springs, GA

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    John Thornton Collision Center

    3.7 (3 reviews)
    Closed Closed

    Services - John Thornton Collision Center

    Bumper repair

    Auto frame testing

    Rear-end damage

    John Thornton Collision Center Photos

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    4 years ago

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    Lithia Springs Ford - Excited to trade my Ford Mustang for a Ford Maverick Lariat!

    Lithia Springs Ford

    (77 reviews)

    I just left the Lithia Springs Ford dealership and I unfortunately had to work with Heather in…read moreservice department which was not a great experience to say the least. I called early this morning because I just bought a big bend sports Bronco yr 2021 towards the end of April. I been up here three times regarding different issues and I had no issues with the head manager Jimmy who was out of town this week, however dealing with Heather was much different. I told her what was going on with my vehicle and I pay for the gold certification so if anything is found wrong within 90 days they are supposed to provide loaner cars and rides no charge. So I tried using this service this morning because im going out of town and she's like there no guarantees my car will be lookat today and I couldn't get a loaner car until my car was inspected so I bring the car up there and she calls me 12:40pm saying my cars fine so I keep texting the number they send to text and I got no call backs and response nothing. Which cause the dealership to close and i had to get Uber which they paid for to get my car. I had to leave work for three hours because she nevered called bk to tell me my car was ready. If I did not call and talk to someone else I would not have my car and im going out of town tomorrow which is a huge inconvenience. When I got to the shop she claimed she got no messages and honestly good customer service means following up on vehicles that are cleared to go and i had to find info on my own vehicle which is so unprofessional. Do better next time is my suggestion and if you dont have access to your voice messages get it. Also if you dont know that they put your name on the automated reply and you dont respond they need to fix it you make sure you follow up on it since that was your excuse. Overall bad experience.

    STAY AWAY FROM THE SERVICE DEPARTMENT…read more I've had to bring my Explorer Sport to Lithia Springs Ford three times for the same push-button start issue. The car starts whenever it feels like it and has left my wife and me stranded in parking lots twice. On my first visit (August 2025), I was assigned Bennie in service. After over a week, they told me it was the BCM (Body Control Module) and charged me around $1,500. Shortly after, the exact same problem came back. On the second visit, they kept my car for another week, then told me they "couldn't replicate the problem." I picked it up hoping it was just a fluke. Less than a month later, I'm stranded again in another parking lot. Now I'm on my third visit, and my car has been in their shop for three weeks with no solution. I've worked on cars for years, so I understand that some issues are hard to diagnose. But three weeks with almost zero communication is unacceptable. Every time my car is there, Bennie basically leaves me in the dark unless I chase him down. I leave voicemails, I talk to the clerk, and I still get no updates unless I keep calling. This last time, after three weeks with no real progress, I started calling the manager, Tim. His line went straight to voicemail too. No call back as of this morning. So not only am I out a lot of money and still dealing with the same issue, but the customer service is awful. In my experience, they charge high prices and then disappear when the job is actually difficult. PLEASE STAY AWAY. The service department will overcharge you for shoddy work and poor communication. Take your car to a reputable mechanic or at least another dealership that will answer the phone, call you back, and keep you updated. Unacceptable service from Lithia Springs Ford. If I could give 0 stars, I would. I will update this review as this fiasco unfolds.

    Urban Body Worxx Atlanta

    Urban Body Worxx Atlanta

    (1 review)

    DO NOT GO TO THIS BODYSHOP!!! KEEP LOOKING!! ---Will not refund all the money due to me for car and…read moreinterest accrues DAILY on a loan for a car I no longer own!! I have been getting portions of the refund a little at a time and still waiting close to a month later!! The car was totaled out in November today is December 8th the first partial refund was sent to me via CASH APP November 14th......next refund not until December 2nd....today December 9th n Im still waiting. Very unprofessional and unacceptable. Has never initiated contact to me in reference to the refund. If money is released from insurance company and insurance decides to total the car (no work completed besides for storage/estimate/appraisal) the refund should be returned the same way it was received IN FULL!!!!!! Getting the refund through cash app after going to the shop to pick up an imaginary check is WILD!! Saying you are waiting on some checks to clear only to send portions of the under 2k refund is ridiculous. Times are hard for everyone but this is not the way to do people who trust you to be honest about when the refund would be issued. This week I was supposed to have the final payment by Wednesday December the 6th. I feel I have been more than patient when I should not have been since it's costing me money everyDAY!!! In addition to being dishonest the owner or whoever he is was very nonchalant as if it didn't matter and he was conducting business properly! HA! His lackadaisical and condescending tone made me start this review. The fact that im still waiting is making me post it. I would prefer to handle it one on one but we will have to get YELP, BBB, FACEBOOK, n whomever else will take a review/complaint. Oh n did I mention the insurance issued them a check as well for storage of the vehicle and whatever else was on the invoice.

    From the owner: Our company prides ourselves on customer satisfaction as that is always our goal. We aim to exceed…read moreeach customers expectation, with our experience and expertise, we can guarantee your overall satisfaction as we value each job from punctuality to affordability. Give us a call today & we'll assure you've made the right decision by doing so! We're not happy until you are

    John Thornton Collision Center - bodyshops - Updated September 2026

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