1. John Thornton Collision Center

    1. John Thornton Collision Center

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    Lithia Springs, GA

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    John Thornton Collision Center

    3.7 (3 reviews)
    Closed Closed

    Services - John Thornton Collision Center

    Bumper repair

    Auto frame testing

    Rear-end damage

    John Thornton Collision Center Photos

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    4 years ago

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    7 years ago

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    Nissan of Lithia Springs - Is this how you want Nissan to treat your car treated?   They gave me my car back with grease all over the floor.

    Nissan of Lithia Springs

    (80 reviews)

    Service Dept. lackluster,…read more Brought car in for recall service on a Friday. Fred advised vehicle would have to be driven to lessen fuel to complete repair (as opposed to siphoning existing fuel and replacing it). Then suggested he would have mechanics drive fuel down. As of following Wednesday, nothing had been done at all and they failed to even call. I had to call and then he insisted that I pick it up to drive down the fuel level before he could perform the recall that could repair fuel problem. Took the vehicle back on Monday. As of Thursday (today) still "haven't gotten to it." I sent an email previous Saturday asking for rental car and Fred admitted he received it and did not read it. I have been without my car for over a week collectively and the service is unacceptable. Fred is a salesman. He is great with pleasantries, smiles and suggestions for one to spend more money. Fred is not a serviceman. He does not follow through, act proactively, return calls as promised, under-promise, over-deliver, go the extra mile, exceed expectations, or show his true loyalty to the customer. What is paramount is not making the sale, no, the true top is customer retention. Nissan of Lithia Springs Service should focus on keeping the trust of customers for the life of their car and free water is not it. I would feel great if a dealership inspired by truth and safety would tell me "Sir, your car's in great shape" and call me with updates before I have to call them begging for an update.

    Quite literally the worst service experience I have ever had with Nissan. My service advisor…read moreKarissa, lied repeatedly to my husband and I. I took my 2022 Nissan Altima in to get the rear passenger side seatbelt replaced. I had an appt at 9:15 and arrive on time. My car was taken back quickly however a 2 hour time frame turned into 5 1/2 and we left with no car and more repairs needed. Aftere waiting for 3 1/2 hours I inquired as to what the hold up was and was told 30 more minutes and then after an hour had passed, 30 more minutes. When they said it was finally finished we got in the car and pulled out only to notice that an airbag light was now on. We circled the parking lot and came back around to service where they said that they woud plug the car up to the computer and see what was wrong. Apparantly when the service man but in the seatbelt he damaged the airbag. They said they would need to order a new one and replace it again. They were going to let us leave with the car and I asked if it was safe and they said "umm well not really. No one should sit there." I have two children who ride in the backseat so I insisted on a rental car. I got this set up and they ordered the part and said it should be done the next day which was a Thursday. I could not get it on Thursday so they said over the weekend is fine. I spoke with Karissa on Friday and she said it was ready and that everything had been tested and working properly. I drove the 40 minutes to pick it up and when I got there the seatbelt was not retracting properly so, after I had been assured it was fixed, I had to leave the vehicle again. I was not happy and repeatedly, 4 times, left messages for Mr Curtis (who was filling in for Mr Warren the service manager while he was on vacation), Mr Warren, Karissa, and the general manager with ZERO return calls. On Monday II called in to check when I could pick up the car and was informed that they thought Karissa was off. I left a message with the receptionist for Mr Warren and left him a voicemail as well. He never returned my call. Finally on Tuesday Karissa called and said that the car was ready. We went to pick it up and everything worked properly. No reply from Mr Warren or Mr Curtis on our experience. It was horrible. I would never go there again nor recommend it to anyone

    A1 Mobile Car Repair - Kevin is the absolute BEST!!

    A1 Mobile Car Repair

    (11 reviews)

    Kevin is a solid and conscientious mechanic. Shows up on time, does what he needs to do, and does…read morenot try any upselling tactics. Will continue to use A1 Mobile - beats paying more and being held hostage at the mechanic shop or dealership. Great overall value - both for the service and your time.

    This man is a total rip off.I went to buy a car from him the car looked nice and ran decent I gave…read morehim 2500 of the 3500 and was to pay the rest in two payments so I specifically ask him on more than one occasion if he was sure the motor and transmission where good to which he replied that the car would take me wherever I wanted it to I also told him that I'm a single mom and in dire need of a car and could not afford to loose this money to which he replied he's a parent as well and would never do anyone wrong like that my brother ask him as well was the car in good shape.so I get the car drive it about 25 miles home the next morning I drove it maybe 15 miles and a couple hours later another 15 miles the car broke down having transmission trouble so I texted him to let him know and see how we gonna resolve this I have had the car all of maybe 12 hours and have not even been 60 miles in it and it's broke down so the first text he said he was still working he would call when he got off this was 930 at night he never called I told him that this is really a bad way to do business but that he could keep the 500 for his time when really it only my time wasted and return the 2000 I took the car to auto parts store to see if they could diagnose it they said it had no codes but with the symptoms of the car now and the fact that it's a 2015 car and has no saved codes only points to one thing that someone erased them so I will be tKing the car to Ford today to find out all the codes that have been erased and at what milage I sent him a text last night explaining that if I didn't hear from him by 9 am today we would be going to court he finally texted back said that he was not returning my money and still expects the payments.i have had 2 other mechanics tell me that there was no way he didn't know the transmission was bad and he choose to erase the codes and sell me a car he knew was bad and he's a mechanic are you for real any ways just wanted to let everyone know he's a fraud he's a rip off and he has no morels I hope he has the day and life he deserves and we will be going to court

    John Thornton Collision Center - bodyshops - Updated September 2026

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