The A/C at my office was not working and I couldn't keep working in a sauna. I called the main line…read moreand Scott came out, same day to troubleshoot and diagnose the issue. By the end of his visit, he had refilled the freon in our rooftop unit. His price was good and the service was quick and efficient. I'll definitely call again if we need other HVAC services! No one asked me to write a review, but I wanted to share this experience.

Third review and third time satisfied customer. After having Andrew come out to maintainance our…read moreheating system, it stopped working overnight during the snowstorm. The owner Scott called me to assure that someone would come back out...sending our Andrew again before 12. All was explained to me amd fixed as well as suggestions made for the future. Thank you again for making customers your priority always!

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

I was able to get same day air conditioner service. The team described everything they were doing…read moreand helped me understand my options. Really grateful for you guys!!

This is my new go-to HVAC outfit. I have had nothing but good experiences! I had problems with…read morethe HVAC not working at a house I own and after another outfit failed (expensively) to fix it, Nestor came in and correctly diagnosed it as having a dirty outdoor condenser unit, aside from just being old. They cleaned it out and it worked for a year. Then it failed entirely and they gave me prompt emergency help despite it being the weekend. I had them replace it with a new heat pump version. Nestor gave me great knowledgeable advice about the options and how to navigate the 2025 change in the refrigerant regulations. Very competent and very competitive rates!

They indicated their pricing up front and asked for the information they needed in order to provide…read morethe best service.

Response was supper fast and my home was back to a comfortable temp in no time. Gabe explained the…read moreprocess, was prompt, professional, and cost conscious. Thanks folks at Pro-Tech HVAC Home, Edie

Excellent service . Beyond expectations . I've known Chris for many years and found him to be…read moretrustworthy and helpful.

I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

Barstow saved the day for us in a huge way. We had a broken heater, and the part we needed was…read moreapparently not being made any more. We had tried another HVAC company who tried 4 times to order the part, but kept getting an after-market replacement that didn't fix. That company was great, but said we needed to replace the whole unit ($10K). Barstow ordered the part after I told them the story, and even though they were very specific, they also received the after-market part. However, Greg from Barstow came to our house, took the old part out, brought it to the supply warehouse himself, and rooted around until he found the right piece (mislabeled, of course). Saved us from a huge unnecessary expense. We are so thankful that they went the extra mile to make it work.

We had a $20,000 system installed in March. From the very beginning we were getting no air flow in…read morethe upstairs. We called for service 4 times and they came out with no solution each time. The last time the technician suggested getting our ducts checked. We had another company come out and in less than 5 minutes they found the problem. The main line from the furnace/compressor was not hooked up in the attic. It took them another 5 minutes to fix this. We blew cold air all summer into basically dead space. Now the upstairs is comfortable as expected. I can't believe that the Barstow team did not find such an obvious problem.

David is great! Extremely responsive and handled the issue very quickly and gave us some tips for…read morefuture. Definitely saving his contact in my phone!

David carved out time to provide an estimate for a new AC unit the day after i called him. He was…read moreable to find a new unit available and get us on the schedule for installation within 1 week. I appreciated his honesty and his installation did a great job. Would definitely use him again, but hopefully i won't need a new unit for a long time.

Did not fix problem in one faucet. Overlooked a kinked hose which is the likely culprit to low…read morewater flow. Left faucet handle out of alignment. I'll have to bring in another plumber to get this resolved. Because I'm not going to pay another $600 to fix what wasn't fixed first visit. This work was not worth the $600 charged. How do you miss these things? He was trying to up sell me on other service. So I couldn't get him out quick enough. AVOID THESE CLOWNS. What should have been a $300-400 at most repair they originally asked $890. I should have paid the $40 and told them to get the hell out. Reading these "rave" reviews it's clear they paid for the reviews.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

Truly excellent work, customer service, response time, and professionalism. Kevin bends over…read morebackwards for us and and is an incredible problem solver/investigator leaving no stone un-turned to figure out the problem so he can remedy it in a timely and cost effective manner. The text and email updates are great way to plan your schedule because you know exactly when you are scheduled to receive service, when he is on his way, etc. I would recommend Bayside Heating and Cooling to 10 out of 10 people. What a truly amazing, local business.

I contacted Bayside Heating & Cooling in Severna Park Maryland for an AC unit replacement quote…read more The owner Kevin McClain visited my home on May 21, 2026. The estimate I received included a full furnace replacement I never requested, totaling over $25,000. When I asked for a revised AC-only quote, Kevin declined via text message citing workload. No explanation was offered for why a simple quote revision could not be provided. Disappointing experience from a company with such a "strong" local reputation.