My 16 year old HVAC unit died on me in this heat wave and Alex, Wyatt and others at Barstow & Sons replaced the entire system within 36 hours of my first call! The technicians were nice and professional and the Rheem and labor was priced below other quotes, very reasonable. I highly recommend them! read more

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for these appointments. That qualifies as horrible customer service. read more

Scheduled an appointment weeks in advanced for maintenance and a quote - never showed up. Received a text message after 7pm the appointment was on hold with no explanation. Waste of a day and didn't even provide the courtesy to say why or when the next available appointment was. I would not recommend read more

We had a $20,000 system installed in March. From the very beginning we were getting no air flow in the upstairs. We called for service 4 times and they came out with no solution each time. The last time the technician suggested getting our ducts checked. We had another company come out and in less than 5 minutes they found the problem. The main line from the furnace/compressor was not hooked up in the attic. It took them another 5 minutes to fix this. We blew cold air all summer into basically dead space. Now the upstairs is comfortable as expected. I can't believe that the Barstow team did not find such an obvious problem. read more

Barstow & Sons Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Annapolis, Maryland

I would highly recommend Barstow And Sons Heating Cooling Plumbing. Ben, Wyatt, and Brian were here on Thursday, installed a new unit and couldn't have been more pleasant and hard-working, young gentlemen. Barstow needs to give them a raise for all of their professionalism and representing the company as ambassadors of goodwill. Way to go fellas, keep up the good work. read more

Barstow and Sons was great until they SOLD LAST SUMMER (2025)- they are now serviced by F.H. Furr, owned by Apex Service Partners. They provide mediocre service at best. Extremely disappointing as the old Barstow never communicated this to me when I bought a new system with a two-year service package in 2025. Now I'm stuck with F.H. Furr - they don't even provide a new filter with their maintenance service! I find the Barstow website deceptive as it describes Barstow the way it used to be. I can no longer recommend them. Very disappointing. read more

Barstow saved the day for us in a huge way. We had a broken heater, and the part we needed was apparently not being made any more. We had tried another HVAC company who tried 4 times to order the part, but kept getting an after-market replacement that didn't fix. That company was great, but said we needed to replace the whole unit ($10K). Barstow ordered the part after I told them the story, and even though they were very specific, they also received the after-market part. However, Greg from Barstow came to our house, took the old part out, brought it to the supply warehouse himself, and rooted around until he found the right piece (mislabeled, of course). Saved us from a huge unnecessary expense. We are so thankful that they went the extra mile to make it work. read more

I heartily recommend Barstow Heating and Cooling. From my first telephone contact to having the tech, Danny, arrive promptly, to him explaining what he was looking for, to completing the service, was a 5-star experience all the way! Thank you, Barstow Heating and Cooling, for such impeccable service. Recommend! read more

Heat pump crashed after 15 years of good service. Due to pandemic supply shortage and heavy workload the earliest other companies could install a replacement system was 3 to 4 weeks. Given that the weather had just turned warm and was promising to become hot that was not a prospect we welcomed. Barstow understood the situation and found a system at one of the supply houses they use. They put together a crew that was willing to work on Saturday and installed a new heat pump and air handler less than 24 hours after we called them. Their work was prompt, professional, and fairly priced. They cleaned up after themselves and answered all of the questions that we had about the new system. I would highly recommend Barstow to anyone in the Annapolis area! read more

By far the best experience I've had with any service provider. They were not only price competitive, but the advice, installation and service was excellent. The entire installation team was courteous, helpful and most importantly did the job well. I recommend them without reservation. read more

TL;DR: Barstow and Sons' owner is incredibly professional and takes great pride in his company's work. Happy to rate 5/5. After renting for a few years, I contacted the apartment owner about some HVAC issues I had noticed. Turns out the roof unit needed to be replaced, and the owner contracted with Barstow and Sons. On the promised morning the team showed up early, immediately craned on the new unit and removed the old. I understand they even took care of street permits for the crane. Apartment owner was present in the unit while I was at work, but I received a text that by the afternoon everything was in place and heat was operational (and it was!). Fast forward a few months and, Maryland weather being what it is, we went from snowing on Saturday to 85 degrees on Wednesday. I switched the thermostat to AC and...nothing. No cooling air - not even neutral air. Puzzled, I switched it back to heat and...still nothing. Told the apartment owner, who gave me permission to contact Barstow and Sons directly to schedule an inspection. They set me up for a Saturday appointment. Saturday morning the tech arrived (again, right on time). He found a blown transformer, troubleshot, but blew a second transformer (and the only spare he had in his van). Tech said that because the warehouse is closed on the weekend, they'll have to come out again. Not ideal, but after being on ships for years, I also understand any install can have hiccups. Tech left after about an hour and I was preparing to run some errands when I received a phonecall from the owner of Barstow and Sons. He said he received his tech's report, but as the owner lived nearby and they had recently done a fresh install, he was willing to come out to make sure the unit was fixed that day. Owner arrived in the promised half-hour, troubleshot from scratch (and identified a separate issue), replaced the transformer, and then also inspected the roof unit. My A/C has been working for weeks. I probably would have rated Barstow and Sons 5/5 after the initial install, 4/5 after the first tech, and 6/5 after the owner batted clean up. Definitely satisfied with their work. read more

These guys are great! We got to work with Bob and and other team members. They gave us a fair quote. His team showed up on time. Got it done in the time they said they would. They were respectful. They did a GREAT job with the job itself. I'm so pleased with the work. I'll definitely call them again for any future projects. read more

As a first-time home owner, the maintenance learning curve is huge, and it is often difficult to find the right people for the job. When I noticed that my heat pump inspection sheet was last dated 2015, I chose Barstow because I like to stay local. Jake and Austin arrived early, were very nice, and inspected everything thoroughly. I decided to throw in a water tank replacement estimate because of that. Thanks! read more

I've used Barstow & Sons for a maintenance service since 2020, for the A/C as well as the heating system. From the initial call scheduling the appointment to the technicians who performed the maintenance, Barstow & Sons are highly recommended. read more

Chuck is the best. He always explains exactly what is going on when servicing our units. He goes the extra mile and has come over earlier in the morning or later at night when needed while we were having our kitchen redone after a flood. His employees are all professionals and act in the same manner he does. I recommend Barstow and sons to anyone I know when they ask about an HVAC guy. read more

Third great experience with Barstow and Sons. This time they came out to help fix our Next Thermostat that we installed ourselves but could not get to work with our heating system. Seriously, do not call anyone else in the Severna Park/Annapolis area for HVAC work at your house. Chuck (the owner) and his team are first class all the way and know how to treat their customers. read more

I would love to give them a 5 simply because Jay was very friendly and knowledgeable and resolved my issue. HOWEVER, this was after Jeremy was my initial tech and caused more issues to my unit. Jeremy was rude, ignored my concerns and said my thermostat was the cause of the issue. He did not have a thermostat handy so said he will come back another day. He also refused to look at the heating until in my attic and said all he had to do was check out the outside. If anyone ever gets Jeremy please ask for another tech. Jay came to the rescue and answered all my questions and clearly knows what he is doing. I would give Jay 5 stars and Jeremy 1 star. read more

Our new Carrier HVAC installation couldn't have gone better. Bartsow provided 5 young men so they could work outside and inside at the same time. The price was very competitive and we are happy, so far. Our neighbor had both units for their house replaced by Barstow last Fall and I was impressed with their work. The "boss" of our job was Benjamin. Both he and Chuck Eaton were very good about answering all of our questions. We'd highly recommend Barstow & Sons. read more

Excellent service by Taylor Windmiller! Our a/c us wasn't working. We just bought our first home and during the inspections had the unit check by another company and we were told it was " all clean and in great condition". After Taylor checked out our unit he found out that our outer and inner coil was caked with about a half an inch of dirt. He even took time to show us and he took a video of the inside coil for us. He was 100% honest and helpful. He cleaned out our unit and everything is working amazing! We can't thank him enough! Amazing service would recommend to anyone! read more

I'm glad to see other folks' reviews that were happy with their service, because I certainly am not. I've had three problems this summer with my AC unit and as far as I can tell, the cause of the follow-up repairs is the lack of attention to detail during previous visits. Repair 1: Motor on external unit is burnt out; replaced with new motor. Repair 2: Tech that installed new motor on first repair didn't tighten down the grounding wire; 3 days without AC during heat-wave because of a loose wire. Repair 3: The fan on the external unit has COMPLETELY FALLEN OFF of the motor's drive shaft. I'm usually not one to review companies poorly if I'm not satisfied, but as you can imagine, I'm quite upset with this level of repair service. If they call me back today and come fix it, I'll update my review. read more

These guys really helped me out in a time of despair when less than 24 hours after closing as a first time home buyer, my AC (condensation) was leaking into the kitchen. They came out and fixed various parts of piping that had been patched in a very stupid way by previous owners, at first weren't sure of a solution to issues architecturally with the way the condensation line was set up - but then came out again and were able to figure out a solution. It really put me at ease as a new home owner when nobody else in the process (inspector, realtor, etc.) was helping me - particularly when the issue wasn't found yet was visible, and not disclosed. Very nice, friendly people / unlike another local vendor that was an HMS contractor that was always in the worst mood and didn't want to provide and suggestions for solution. Will use and recommend Barstow! read more

I solicited nearly twenty bids to replace my two HVAC units and Barstow submitted a very complete and competitive offer. Unfortunately, I chose the lowest bidder and got what I paid for - sloppy work, two gas leaks, and a new A/C that stopped working after two weeks. Multiple repair reps from BGE Home claimed "the install was one of the worst hack jobs they had ever seen." I quickly called Barstow's owner Chuck to see if he could get the work up to code. Chuck said "no problem" and had a crew on it in a matter of days. The crew was timely, polite, professional, clean, and very knowledgeable. Thanks Ben, Steve and Logan!! I have been a Barstow customer for years and was always happy with their work. I am sorry I strayed. You have earned a customer for life. Keep up the great work!! read more

Barstow & Sons installed a new heating and A/C system for us on 5/9/20 after or ancient HVAC died two days before. I experienced nothing but excellent service from the office manager to the technician to the installation crew. Due to the seasonally cold temperatures, Chuck Easton, the company president, rounded up a crew to install the new system on a SATURDAY, which is not a normal installation day. The owner personally came out on Friday to ensure he would have all materials for a Saturday installation since most suppliers would be closed on Saturdays. The owner personally led the installation team. I was totally satisfied with my experience with Barstow & Sons and would readily use them again and recommend them to others. read more

Does not stand behind their work. American Home Shield sent them, so we had to use them but they will not be allowed in my home again. My heat broke in January and AHS sent Barstow to fix it. AC was working and heat was not. Barstow replaced heater control board and I asked if AC was still working. I was told because it was below 50 degrees it could not be tested. Friday I turned on my AC for the first time and the compressor came on but the blower didn't come on. The same blower that was working last summer, the same blower that's works ok for the heat, and the same blower I asked about when they fixed the heat. AHS wants to charge me again because its been more than 60 days. I called Barstow to see if they would stand behind their work and they gave me nothing but excuses. (Your an AHS customer and we cant come out unless they dispatch us) I told them if they would come out and verify it wasn't their issue, I would pay them directly. This time the excuse was I would "get better pricing from AHS". Which excuse do you want to use? Pick one and stay with it! She then then told me that I should open a ticked with AHS and they would come out at that time. I told her that was already done but a different company was being dispatched. Hmmmm, has AHS had other unhappy Barstow customers and that's why their not using them again?? AVOID at all costs. read more

Great company! They have been extremely responsive to our needs! They have helped us through several issues and even installed a new furnace for us on Christmas Eve! They will be our first and only call for our heating and cooling needs moving forward! read more

Fantastic customer service and communication. Recently I had to have my AC looked at ... Obviously not something anyone ever wants to have done, and in the current heat wave waiting is not what you want to do (currently it is in the 95-100's). I called Barstow and late the same afternoon Mike and Craig (I think that was their names) showed up with the right parts to fix my issue on their truck and a smile on their faces while they worked. They were able to get me up and running in about 30 minutes, working like a pit crew from a car racing team. They were professional, kept everything clean and made sure they had us up and running before departing. If you have a need for AC service I highly recommend Barstow!!! read more

I wish I could give them 6 stars. They installed an air return for us today and the work was perfect. We had another company out before who left our house a mess and our ceiling damaged. Barstow left my house cleaner when they arrived, the craftsmanship is perfect, they fixed the problem we were having with our hvac, the price was reasonable.... I cannot put into words how pleased I am. Thank you!!!! This is the only company you should call for heating/AC needs!!! read more

Highly professional and excellent workmanship. On time, called in advance, knowledgeable workers, neat. Dealt with many HVAC companies over the years; no one comes close to the level of service and attention to detail. Replaced my unit quickly with minimum disruption. Thanks to all involved in our job and the great management. read more

I used Barstow to service 3 units in my home. They were on time, professional and thorough. I was so impressed, i signed up for 3 service agreements. Thanks! read more

They seemed great...at first...on the phone. My home warranty company sent them out. They came out and did a patch job on the ground wires from my AC instead of replacing them. I understood that. They charged me to clean my AC coils which I understood since my warranty company didn't cover that. They said that would solve my problem. They left without checking to see that my AC was actually blowing out cold air. I called them back to tell them my AC was NOT fixed but was told that the person I needed to speak to was on the other line and would need to call me back. Hours later I call again and that person has now "stepped out of the office". They never call me back. I call my home warranty company and tell them what is going on and they call Barstow and get the same run around. Talk about crappy customer service! At least speak to the customer when they tell you that the job wasn't done. read more

Very pleased with the work this company did at our house. The mini split system is wonderful, working well. The investment in this quality system will likely be well worth it. The employees of this company were expert, efficient, professional, and mannerly. Ben Taylor was especially good at explaining how things work, troubleshooting, and where to call for assistance. He took the time to finish the job expertly. I highly recommend this company for heating and cooling needs. A shout out to Lowes for having this company do their work. read more

When I needed a repair on my A/C, these folks saved me literally thousands over other estimates, determining the problem very quickly. A few years later, my heater went out, so I called Barstow and Sons again. They looked me up in the system and found that Gregory Jones had been the technician to help me previously, and asked if I'd like him to return. He came over, diagnosed the problem in short order, explaining it very clearly and concisely. The service was surprisingly affordable, and he even replaced my air filter just for good measure. I'll recommend B&S every chance I get. read more

Our furnace quit working Saturday night and we got Barstow and Sons to come out on Tuesday morning. I looked up the reviews here on Yelp and was encouraged that they were a good company. Our tech was Jeremy and though I had read a bad review about him, and was concerned, he turned out to be great! He was on time, and knew what the problem was right away. He said that he had to go get the part and would be back in 30 minutes. I was doubtful about it, but I was WRONG. Not only did he come right back, but it was under 30 minutes. He replaced it and got everything working. We could not be happier with his service. I would highly recommend this company to anyone who needs service! read more

Five stars. Came out on a Saturday and was so knowledgeable, quick and friendly. My issue turned out to be minor ( clogged drain causing water to overflow) but the technician, who is also the business owner offered to do a checkup on the system while he was there to see make the service call worth it for me. I thought that was very nice and I would call them again. read more

I had Greg come by and he correctly diagnosed the problem which was a switch in the A/C unit outside. Very knowledgeable person and he made other test to make sure the system was working correctly. read more

Our furnace went up overnight and Barstow not only was able to get us a new furnace in 2 days, but also was half the price of the other two companies - great job, no nonsense extra fees like the other companies we talked to. Thank you guys! read more

We were very happy with Chuck and with everyone at Barstow. Great service, timely installation, and good prices. I highly recommend them.