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    Staton Heating Cooling & Plumbing

    3.3 (47 reviews)
    Open Open 24 hours

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    Services - Staton Heating Cooling & Plumbing

    Bathtub installation

    Bathtub repair

    Drain repair

    28 More Services

    Faucet installation

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    December 15, 2025 flooding in basement.

    After spending more than $15K to replace rusted pipes causing flooding in our basement and lower-level bathroom, we awaken today with a flooded basement. Staton jack-hammered our basement floor to begin the pipe replacement and then brought a back-howe to create an approx. 7' ditch to connect the new pipes from the basement to the City line. The City of Annapolis showed up the day after and inspected Staton's work and their piping line. Then, our kitchen sink starting backing up, not draining, and Staton returned to let us know that the kitchen piping was separate from the main line piping. Why wasn't this put forward earlier in the process? Then, backup occurred again in November. Staton then blamed that the blockage was on the Annapolis City line and not theirs. We called the City and they sent a tech who mounted a camera and inspected the City pipes. Everything was cleared and fine. Now this on December 15, 2025! We left a message requesting a call from Will Staton and he is not available at this time. Will update this review once all matters are addressed and rectified by Staton Heating Cooling & Plumbing. They are very nice.

    $794 to replace this easy to access hose bib

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    3 years ago

    Business owner information

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    Will S.

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    5 years ago

    Great customer service with urgency and very knowledgeable technicians! Highly recommend for plumbing and cooling! Heating too!!

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    6 years ago

    Showed up quickly for emergency flooded basement with deep water. Issue was handled competently and with good humor by JT .

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    5 years ago

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    Page 1 of 2

    Ask the Community - Staton Heating Cooling & Plumbing

    Review Highlights - Staton Heating Cooling & Plumbing

    Chris Gatton a plumber with W L Staton's heating, cooling and plumbing, come by explain what was needed to be done and why.

    Mentioned in 2 reviews

    Read more highlights

    Elite Plumbing & Home Services

    Elite Plumbing & Home Services

    4.9
    (20 reviews)

    I can not say enough good things about Elite Plumbing. My tankless water heater stopped working on…read moreChristmas Eve Day. I called to see if I could get it replaced, worried that no one would come on such short notice over the holidays. Ashley, answered my call and immediately dispatched Ryan. He showed up, assessed the situation, acquired a new tank, working for hours to install it AND found and fixed a small propane leak. He returned the next day to make sure the system was working. Elite Plumbing will be my go-to plumbing company moving forward. I am very impressed with this company.

    We had to have our Sewer Line replaced in the middle of a freeze. The owner Ryan came right out and…read morediagnosed the problem. He showed us the issues and set us up for replacement. As soon as Mother Nature got herself together, they came out. He even saved my beloved little tree. They showed up on time, and finished the same day. He and his crew were respectful of my property and neighbors. The charge was just perfect for the job that was completed. They even put grass seed down after they finished. I can't say enough about their professionalism, friendly demeanor, and finished product. The Owner's wife Ashley was the cherry on top. She helped with the billing, appointments, and my many questions. I have already referred them to my friends. Thank you Elite for restoring my plumbing, my bathrooms send their love!!!!!

    A.C.E. Plumbing and Home Services

    A.C.E. Plumbing and Home Services

    5.0
    (4 reviews)

    My wife and I have a 100+ year-old Baltimore row house that we bought in 2022 because we loved the…read morebrick wall and historic charm of the place, but we were having all kinds of issues with the floor and other parts of the home. We paid someone to replace the floor in 2022, but after a year, the LVP started peeling. They wouldn't stand by their work and instead offered to charge us for something they should've fixed at the time. Matthew from ACE Plumbing looked at the floor, identified the problem, and pointed out other (now obvious) issues leading that were leading to the feeling that the home was kinda falling apart. We initially asked for just the floor to be fixed, and other contractors only quoted us for the band aid solutions we thought we needed. However, Matt dug deeper and discovered rot in the siding, a leaking roof, and deteriorating walls, among other challenges. We chose Matt and ACE Plumbing over four other contractors because he was communicative, always available to answer questions, and proactive in giving advice that would save us trouble in the long run. Since we don't live in the home, Matt and his crew kept us up to date with photos and phone calls. As issues came up, he informed us of the process needed to resolve them. Throughout the entire process, we felt we were in the hands of professionals. Matt was able to describe the problems with our beautiful but old house, outline our options for a fix, and provide a timeline that worked for us. Another benefit was that Matt didn't just contract out the work we paid him good money for. He was on-site, getting dirty with his crew and taking videos to answer our questions. He wasn't just a glorified receptionist shuffling tasks to groups of unskilled workers. Professionalism was the hallmark of working with ACE Plumbing, and I would recommend them to anyone who wants to get the job done right!

    Impressed with the entire process from calling to inquire about an estimate all the way through…read morecompletion of the work. Called A C E one day and Matt was here the next day with Mark. Together they diagnosed our issue; water pressure fluctuating up , down and sometimes off. The same day they obtained the pressure tanks needed and installed them. Matt and Mark were both professional, experienced, friendly and polite. We definitely have a new plumber. All done in one day with reasonable prices as well.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    2.3
    (7 reviews)

    my experience with RR- they came for the service same day. Good. Their pricing is very high. I said…read morefor 1 hour labor why do you charge so much, then he said parts are included. I agreed because I need it. then after opening the sewage, he said parts are not included. I said ok, I will pay for the parts based on the sale bill. He did the work in half hour, the labor was $942. He did not give the actual bill to pay for the part which costs $340, instead he gave me his own bill without warranty for $893. I rejected to pay for the part and said give me the bill. I went and bought the part at Lowes for $320 and gave it to him and paid for the 1/2 labor $942-75 senior's discount. In the 2nd part, my kitchen pipe orator was broke, the part is $2 but the labor is $450. I said why it is so expensive, he said you can do it by yourself. I bought the part and replaced it in under 2 minutes. Most of these plumbing jobs are very easy but their charges are extremely high even for normal plumbing jobs that require no knowledge of anything. They always ask you sign on a blank form and fill the numbers later, but do not do that, sign only after they put all the numbers. Once I refused to pay their own charge for the part which is 3 times higher, they asked me to buy the part and give to them that I did that. Hope this review will help both the provider as well as customer. RR may be good for a quick service but be careful what you sign on a blank paper without numbers.

    Our Roto-Rooter plumber was the absolute best we've ever seen - knowledgable, thorough, and…read morecommunicative. He quickly isolated the drain problem and cleared it to the point that the sink drains better than it has in a decade. We'll definitely recommend to others.

    Staton Heating Cooling & Plumbing - hvac - Updated June 2026

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