I recently came here to get a physical done. I was very nervous because the reviews were so intimidating AND it was my first time going to a doctor's appointment ALONE. When I got there the place looked REALLY nice, the waiting room was a nice and open size and all the assistants at the desks were so helpful to me and the other people waiting (I asked like a billion questions on the new patient form and they answered every one!!) My appointment was at 3 but I got there 20 minutes early to sign the new patient forms but I was attended even before my scheduled appointment. Inside the actual clinic was very clean, well organized, and structured. There were so many medical assistances and nurses that attended to everyone with care and respect!! Their overall energy and demeanor when treating me and the way they treated others lessened my anxiety by A LOT!! I was attended fairly quick as I got to see my doctor and get a shot I was due for!! The nurse giving me the shot was so caring and thoughtful. She was completely understanding of my anxiety when it came to shots and made the experience so much easier, given I was doing this alone for the first time BUT everyone made it feel that I wasn't alone !! Which I appreciated VERY much!! I am confident this will be the place I get ALL my care from!! Y para los latinos que hablan español, recomiendo este lugar 100%!! Miraba otra pacientes hispanohablantes y como los doctors y asistentes lo ayudaron con respectó, como si fueron familia!! Tengo confianza hacer cita para mi papá aquí!! read more

Does anyone even work here i have been calling to schedule an optometry appointment since November and they still do not answer ive left voicemails with my information and no call back read more

it's just always so hard to call the direct office i always get sent to the appt number and when i asked to get transferred i never get answered. read more

This location is really bad with customer service. The guy at the front desk named Harry Orantez is very rude, he should be grateful that he has a job and be more kind with all patients. All the staffs at this location needs to be retrained. They keep canceling my daughter's appointment, the bad thing is that instant of them called me that wait until I get to the office to let me know. I get the text messages to confirm appointments. I am very disappointed with this location and their stuffs...... read more

John Wesley Community Health - He is the staff at the front desk who is helpless and rude - Medical Centers Near Me - Bellflower, California

Worst place to come my mom had pain in the stomach. Her pain would come and go her doctor was Mebi. She would be like here comes the lady that everything hurt she would say it playing around but I didn't like that because my mom would cry because of the pain and the doctor said you don't have anything. We kept on going to her follow up until we end up changing her doctor. My mom had cancer and it was late to cure because the doctor Mebi said she never had anything. She said she was healthy. Now my mom is dead because of that doctor that didn't care about her patients just getting pay she wouldn't even last with my mom 5 min. DON'T GO THERE! Even the front desk ladies have attitude sometimes. This place should be shut down! read more

I held off for a while writing a review but today was the day they pushed my limit. Waited for 2 & 1/2 hours, still waiting! Just to have a damn document signed for work. The senior receptionist is rude as hell. Acting like she runs shit, bossing her trainee & patience around. I get it, you're training & probably overwhelmed but there's a way to talk to people. The girls in the back office chit chat way too much. Sounding like a group of high school girls gossiping. I don't know how I feel about this clinic now. read more

I'm not a fan of being the only patient of a clinic so as to get back quickly to my........ I feel very well looked after by my primary here. The staff has always been more then kind. All of them are very busy and still do a great job day in and day out. Ignore the haters. Good health care can't be measured on the fast food drive thru clock. Some things are worth the wait and make your future appointments when your leaving the visit. Participate in your own care. They will 100%. read more

They have the worst customer service, they never answer the phone, they double book people constantly, they can't keep a doctor on staff and they never return phone calls. Other than the mental health side of the building they are not helpful at all. I keep asking to be assigned to an actual Dr. and they keep assigning me to a PA. read more

This health center is not worth your time they don't help for sh*t to be honest and if you make an appointment they tell you that they can attend you at all or anything and that you need to make other appointment so wouldn't recommend to come to this hell hold. read more

worst clinic of my life!!!! the doctors dont show up for appointments and top of that they dont even call u to inform you! if you honestly pregnant and you call your provider for an emergency question they dont even call or answer you!!! omg just the worst worst worst worst worst clinic ever!!!! i recommend !!!altamed!! is the best and they help you with any questions and they do take you on your set time of your appointment.. they have amazing doctors for adults/children and dentistry read more

I have to be brutally honest, the only reason this place is receiving 3 stars is because of the lovely DOCTORS that work there. First off I had a rude welcoming to this place, no greetings, it's like my presence here doesn't matter and it SHOULD, your presence should matter at any clinic you go to because your health SHOULD be their top PRIORITY, receptionists are rude to each other and to the patients, and it's like if you didn't like your job here maybe get a new one instead of making other people's lives hard? They didn't even ask how to spell my last name and then made it my fault??? Like you're supposed to ask patients on how to spell their last name not guess on how to spell it!! I'm just so angry with the patient care here and lack of communication with receptionists. Glad to say I won't be returning to this clinic at all. Please listen to the other reviews here! Because the service here is just AWFUL, YALL need to do BETTER. I'm frustrated because this is a healthcare place and they don't have a professional system established at all, the receptionists seem just as lost as the patients. I hope the owner or people that work there see this review, y'all can't be a successful clinic if you don't show sympathy or kindness towards your patients!! Without us your clinic wouldn't be thriving keep that in mind before you treat us like absolute garbage. The people of along Beach deserve better than this. read more

Horrible. I went here for my 6 week postpartum appointment. They spent 25 minutes asking repetitive questionnaires. 0 mins addressing my concerns. The clinic was beyond filthy. While I was in the patient room the little box where patients put their urine in the bathroom was 6 inches from MY HEAD. Not sanitary or safe for patient integrity. I waited 2 hours to be seen, after they tried to cancel be the day before at 4:45 because whoever scheduled me "did it wrong." Based of the questions they ask and the signs in the office this is intended to be ground zero of health care. Drugs , homeless, etc. I would sit at AV hospital for 10 hours before ever stepping foot back in this place. read more

Not giving them a 1 Star because they do a good job with their patients. On the other hand, they take WAY TOO LONG to see their patients. You will be sitting here for 2-3 hours waiting to be seen with an appointment. They are very quick with people they know and talk too, even if they missed their appointment... The way they run things here is wrong and they waste too much time. read more

This place is the worst to try to make appointments! They never answer it takes me weeks to even try to get an answer from them. Every time someone does answer they place you on hold forever, and I cant ever reach them again after that! Dam receptionist are miserable and hate their jobs!!! So upset!!!! read more

It's unfortunate that you go to a doctor's office trusting that you're in good hands, but now a days all corporations care about is money, and this place is no different. Based off my experience, they took advantage of the vulnerable and billed their insurance company for things they did not even ask for nor were told they were going to be prescribed. Also, what medical place has you come in for an appointment 2 times before a physical because they want to "get to know you" and then the day you go in for the physical they say supposedly it wasn't scheduled until another month from that day? Shady business, almost sure they've scammed more patients. Also, there is no such thing as an hpv "booster," so please be cautious if they try to tell you that you need one. read more

My nurse practitioner has not responded to my requests for a medication refill for a week, the pharmacy and emergency numbers keep paging the doctor on call, but no one seems to care. The wait time at this clinic is like 3 hours after your appointment, there are no real doctors here, and if I could give them a 0 out of 5, I would. :( read more

This place is the prototype for the dangers of socialized medicine. Unprofessional staff, ridiculously long wait times, and poor communication. Need two weeks in advance for a 15 minute appointment. If you're in the building but don't get to the window in time, they cancel your appointment and make you reschedule multiple weeks on advance. Avoid this place at all costs if possible. read more

If you like waiting for hours on end before you're seen then this is the place to visit. My mom had an appt at 10:30am and it's now noon. She's been sitting in the waiting room after waiting in the lobby for an extended amount of time. It's noon and she's still in there waiting for the nurse and then the doctor. Come on people. Get a better system going. read more

If there are options, this clinic would be given negative score. Here's why: the clinics do not have their own receptionists but instead hires a call center to handle their appointments. You are waiting an hour+ just to make an appointment with the Doctor. Every. Single. Time. Oh, your call is dropped? Too bad! Guess you just have to be called number 17, again. They overbook appointments so expect to wait for a long time before seeing your doctor. I went in to have the doctor refer me to a specialist. Having not heard from my authorization department in two weeks, I called my medical group who informed me they had not received any referrals so I called the Doctor (more waiting, multiple times). And by Doctor, I meant call center because they don't have a direct number (even though I've seen a phone at the clinic). Multiple call center reps tell me they will follow up but I have not heard from any of them. Then, the last person tries to put the blame back on me after telling me I should have remembered who I've talked to. Now I found out my doctor hasn't even submitted my referral! Avoid this place at all cost. Save your precious time even if it's through Medi-Cal. PS. there are 5 stars reviews on other Wesley clinics, they are posted by the same person with generic feedback so I will leave it up to you on the accuracy. read more

Come here if you want to be hung up on , told to wait and have your appointment changed. Its true what the reviews say 1 star place people at the front like Karen don't check you in make you wait almost another hour it isn't right. I just needed a doc referral for this place and waited almost an hour to talk to the doctor for just 5 mins something is wrong here please focus on getting your patients in and out at their appropriate time. read more

I usually avoid posting negative reviews. But this is the THIRD TIME my appointment was cancelled without advance notice.! You take off from work early, travel for an hour, get to the clinic only to find out your practitioner is not around to see you. Then they tell you they dont have anyone available to see you. But you can wait as long as you want if you want to take a chance, no guarantee. Seriously??? If a health provider does not respect your time, how can you even expect them to care for you. read more

Horrible staff very rude over the phone and they don't have any manners at all I'm shocked how they treat there patients here, health care partners is way better! read more

This is such a terrible clinic , if you have a appointment at a certain time you'll be seen a hour later or 30 minutes which is so stupid, I work at a clinic myself that is not how treat patients it's so dumb how are you going to get treated after your appointment time they need to work on their professional skills because if I worked like this in my clinic I would've been fired. Patients are supposed to come in an out fast , their management skills are so bad read more

I bring clients here and I usually spend about 2-4 hours here even with an appointment. Ex: appt is at 130pm but they call u 30-1hr for the precheck, then send u back to the lobby and wait another 30mins-1hr to get a room, then they call u in and you sit for another 30mins-1hr for the doctor to see u for 10-20mins. The only thing is staff is friendly, place is somewhat clean. I will only return to bring my clients and this is place is local that accepts their insurance. read more

The doctor was out today due to a family emergency so they called me in the Early morning and told me to come in and if by chance I can get seen if someone cancels. I took the chance and i was seen by a nurse practitioner who was very nice. She took care of the most severe needs first. Then I asked to meet with a mental health professional and I met with a therapist there who was also very nice. Overall it was a great experience. read more

The worst medical center ever!! ALWAYS A WAIT TIME. my appointment was at 10:30. I arrived at 10:20. It's now 11:20. I still haven't seen my doctor. If you have any female issues, good luck getting in. Something that needs to be taken care of ASAP they won't get you in for another 6 weeks! And everyone here has major attitude. read more

Long waiting times even with an appointment. They really do "forget" to check you in. It's even hard to call and make an appointment, you stay on the line forever and then they hang up with you. People neglect their health because of things like this. read more

Would definitely give no stars if I could... I was told to show up at 130 for a first time patient, 2 o'clock appt. I checked in right away and wasn't given any paperwork until 2 pm. Then wasn't seen until 230.... after that I was told to wait in a room for almost an hour until the dr talked to me for no more than 5 minutes.. I only came in for a physical and I took my child out of school and interrupted his education, when he could've stayed longer since I wasn't even seen until 3 anyways. This place is complete BS and I would NEVER come back. read more

Today, I must say, Horrible answering service/customer service. First off, this place does not list their number in any of their documents. you have to do research including googling it, in order to reach them. Google lists 1866 733 5924, this number either hangs you up or keeps you 10-15 minutes on music, and never responds. then a second number 3232014516, this was for another Wesley satellite at a different location. finally, i find the right number 562-867-6006, it rings for 5 minutes literally, then answer and without asking you anything, tell you to wait, put you on hold. You can't even, say one word. They put me on hold for 7 more minutes and then karen answers.I complained to her, and she immediately changes her tone, and seems apologetic. She transfers me to optometry which is what i wanted. but optometry does not respond and its voice mail says its full. I dialed again and this time i told karen i was not going to wait or be transferred per the above. I asked her name again, and she realizes she should listen to me before doing something rude as just transferring me or hanging up. I tell her, i need her to find optometry personnel or take a message in writing. she does so but hesitantly and obviously bothered. I tell her if i get transferred or hanged up again, I will use her name in my complain. She takes a message, but i doubt she would do anything, as I am still waiting for a call back from Brenda B. As a patient, I do understand that This is a low cost, free services for some, but why do they have so much bad rep? seems like workers know patients should know this fact and expect low quality and poor services from them. I have seen them, always more than needed at their desks/cubicles and give quick and rude services and time to patients when they interact, because they want to quickly return to their update from the weekend, their stories amongst themselves, because socializing and having a good time is more important that delivering professional prompt and caring services to the patients who come there to receive it! read more

I can't believe this! I been waiting for 2 hours, my appointment was at 4pm and still seating down in the lobby while writing this.! by far this has been the worst! I don't even wait as much in the ER. I am really disappointed! read more

Well.... this place sucks lowkey, my mom and dad love it but every time I come they always mess up on something, they never call back when pharmacy is trying to contact them & they've even lost my blood tubes before read more

My mother has been here 2 times and both times she has been very pleased with the service they have provided by all. She will definitely be back. read more

The medical assistant that took care of my mother was very rude not nice at all she had an attitude the whole time. The "doctor" or it's not even a doctor the nurse physician i should say because you can't even see a real doctor there. She was very rude as well. Like she had a problem with us being there. I feel like they think they have the right to treat people like shit bcz they don't have health insurance. and it's a long as wait time . Even if they schedule u with an appointment time your not even seen that that time and their call center sucks they drop your calls or your waiting on the phone for hours just to make an appointment read more

Appointments are always delayed by an hour. So if you show up at 1:45 and your appointment is at 2 you won't be seen till 2:45. THEN they finally call you in and take your blood pressure and temperature and stick you in patient room for another 30-45 minutes. I gave them the benefit of the doubt a few times BUT this happens everytime! What is the point of an appointment then? The only good thing is when you finally do get seen they do take good care of you. read more