The experience was great from start to finish. I mostly dealt with Keegan and he was very helpful…read morewith planning to helping work through minor issues on the boat. The boat, Lily Rose, was a beautiful, new Seawind 1170 catamaran. Keegan, and his colleague Ralph, really helped make our bareboat charter great.

Chartered a catamaran for a week in Nov 2024 from Sailaway Key West. Booked in March…read more Unprofessional outfit: boat we chartered was not available, but an on paper good alternative was offered. Then the price of the crew was increased. Excuse was that the person who we booked with in March was no longer with the company. Lot of work to redo all the work we had done in March to find the charter we wanted - anyone who has tried to book one knows it's much smoke and mirrors, the same boats are rented out by different outfitters, everything is a little different between each and it's hard to get a full picture of total cost, and to compare apples to apples and not something else. Document every conversation and detail of what you agreed upon with Sailaway (or any other company) or they'll change the game. Arrived in Key was as agreed upon. Boat reeked of sewage. Captain had been on the boat for ten minutes several days before our charter, that's it. Said it reeked then too, but didn't do anything about it. Captain had almost no contact with Sailaway, it was the first time they worked with them. Captain ended up calling marina engineer and it turned out that half of the boat had not been pumped out. Additionally, the captain's cabin bathroom was broken, and the toilet didn't flush. You can imagine. It all got fixed but it was a stinky hassle and we started our charter several hours late. Sailaway overcharged us in their electronic system and ghosted us upon repeated request to resolve. Jennifer, owner of the company, acted unprofessionally and winged it to provide a charter boat and an ok but inexperienced crew she had never met, nor taken the time to get to know. It came out all right by helping out on the fly, but Sailaway was disappointing and there was no communication with, nor support for the crew from them either. The situation would have been salvageable if Jennifer had responded to our emails and calls to resolve the issue and accept feedback as we asked her to do. But she didn't, which leaves us with a bad feeling about her and her company.

Scott, the harbor master went out of his way for us. They didn't have what we needed in their…read moremarine supply store, so he personally drove us to West Marine. Another time, during a haul out, the lift crew helped us into the sling safely. They are phenomenal. We did have a communication problem with services. She dropped the ball in reserving a wax and buff job before we were launched. Again, Scott stepped up and provided us two nights on a slip because of her error. However, I'd rather have our hulls waxed. The grounds are like a park. Just beautiful. We will return.

Scott is freaking amazing! Thank you so much for the wonderful hospitality. We will not go to…read moreanother marina now in Annapolis because of Scott!!!

Scenery, Scenery, Scenery! Gorgeous view of the water. Fresh Air, Amazing Sunset and the fulfilling…read morebreeze. It's a Vibe!

Beautiful place with great views and nice restaurant. Staff were very friendly and accommodating.read more

Very happy with them. Good service. Clean bathrooms. Good staff. My only annoyance was when our…read morelease was up for renewal, they didn't tell us that the slip we usually had would not be available. They just wrote up a new lease and asked us to sign it. We nearly signed it without knowing that even though the price had gone up, we were being downgraded to a much worse slip. We were newcomers to this, so didn't even know that such a thing could happen. So I think a little more transparency would have been greatly appreciated there. But other than that, we like them a lot.

Friendly, clean, quiet. A short dinghy ride to The Point Crab House & Grill.read more

This marina Rocks. Great and friendly staff. Bathrooms and showers are clean…read more Pool staff is very nice and their pool is great. Gas dock and pump out staff, always helpful and friendly. Must stop if traveling or if you need dock space.

Dock Master (Chris) was incredibly helpful and generous. We were heading back from vacation from St…read moreMichael's and he let us "tie up" to ride out a storm. He said he is more concerned with safety than any thing. Chris also helped me with my Service dog, no ? Asked.

Do not allow this shop to touch your personal car if you expect a professional job. They should…read morestick with promotional items and vehicles that are for businesses and doing t-shirts. I always go into a business with the best of hope that the professionals will treat my car like it belongs to a vip client. I wanted to have the roof and a-pillars of the car vinyl wrapped in gloss black. I discussed over text and sent pictures of what I wanted and was quoted $275. I had a 10am appointment at the shop about 30 minutes away from where I live. I went in and was shown the type of vinyl that would be used and Lilly pulled my quote up on the computer complete with the pictures that I sent. The first warning sign of this was that the quote jumped from $275 to $450 after I confirmed with them what I was getting wrapped on the car while doing the walk through at the car. I figured fine we're here, they're professionals, and will have it done right. After all, it is extra material even though I asked for a quote the day before and sent pictures. Next warning sign was that it was going to take 4 to 5 hours to get this done. No worries. We'll just hang out and do some shopping in the area and get lunch somewhere. Still seemed like an extremely long time to do this small of an area, but again these are professionals and maybe they wanted enough time to make sure the vinyl cured and was done right. We got back to the shop around 230 and went to check on the progress but it was going to be about another hour to do the detailing but that wasn't about cleaning the car because it was a mess on the outside. Nothing was wiped off or cleaned. Once the guy was done, we saw some imperfections in the vinyl that we were told would level out. Some smudges that seemed to be able to be removed with some cleaning solution. The worst at first glance was a scratch from an exacto knife on the trunk. The same exacto knife that was left on the windshield wiper incidentally which I pointed out to them. Willing to overlook all of this, I paid and left. We got up the next day after letting the car sit in the garage untouched overnight only to find that there were many dents in the roof as if the person was putting heavy pressure on it or some things fell on the roof. We didn't see them in the sun of the previous afternoon at the shop. Of course we called immediately after seeing this as well as the vinyl lifting and bubbling in many areas and were first asked did the car get left in the rain and then told to come back. Back at the shop, they agreed that the roof dents on the brand new car and the scratch was their fault and they would file a claim. They wanted to repair it but we just wanted it removed completely and a refund. Then it became clear that this vinyl person is a contractor for their business not an actual employee. This might be normal to outsource, but we were 'asked' to file a claim through the contractor's insurance, not the company that I paid, to expedite getting it fixed. Then the owner, after agreeing to refund us and remove the vinyl altogether said that her lawyer husband told her not to touch the car, for fear of further damage I imagine. After waiting 45 minutes, I eventually got the refund check but we were stuck with this shoddy wrap and dents in the roof. Thankfully it's in the shop right now getting repaired through insurance, but everyone keeps wondering how this even happened to the roof. Lilly seemed nice enough but if a customer is not satisfied and there is clear damage, there should be no discussions or excuses. Don't try to con me, be condescending, or smooth things over with fake excitement knowing that your guy did a terrible job. We didn't really get an apology at all just, oh it's not going to be perfect. When I pay that kind of money it better be what I expect and definitely without any damage.

I submitted a same day, last minute request to screen print one t-shirt at their Annapolis…read morelocation. Lilly's Printing accommodated my request at a very reasonable price in under 20 minutes. I was very impressed with the t-shirt quality and the friendliness of the staff. I highly recommend!