I am posting word for word my appeal to the horrible Annapolis City Government after they attempted…read moreto extort me for fees due to Gott Garage managerial incompetence. "I attempted to access the payment portal multiple times when arriving and leaving the garage on the 7th without success. Before I left with my party, I also tried to find an attendant or ANYONE that could help prior to exiting. Again, no help was available. I was fully willing to pay the fee, but was deterred by multiple garage management systems. I frankly do not know how this is better for Annapolis denizens or visitors, seems more like a way for the Gott Company and the City to reduce labor costs again at the expense of the tax payer. The very next morning, my friend and I were again in Annapolis and parked in a garage further up West Street, she had to hit the portal over and over again to finally make a payment. We wasted 15 minutes dealing with the silly portal, do we get a refund for that time? Technology is great, IF it consistently works. I would hope that the City of Annapolis will collect the correct fee of $6.45 instead of attempting to extort a tax payer for $50.00 or more due to the City's poorly administered payment systems."

The parking registration process is completely whack. If you use a QR READER app you will be…read morehijacked by an "app safety" company that takes your cc info. Because of this our card got cancelled and we were then notified by the garage that we didn't pay for parking! The attendant was kind but that didn't stop us with being penalized for not paying through no fault of our own. Very Frustrating!

South Street Lot is unattended. Instead for transient parkers they have a machine which does not…read moreaccept cash, only credit cards. When we visited, it was no working and required us to (a) have a smartphone, (b) download an app (wasting time), and (c) provide a credit card number (very risky). If not, we would be subject to a citation. Citation would be more than it cost to park; hence no incentive to fix machine. Further, we would be subject to towing at owner's RISK and EXPENSE. This is against the laws of bailments, which say if you make someone pay, then you must assume the risk. It appears that the management of this lot is both lazy and greedy. Plan to park elsewhere when, as, and if you come to Annapolis.

11/29/19 This will be short and this will be sweet…read more Finding parking in Washington D.C can be a pain in the ass, but not this time. After looking around for a few minutes, I decided to park near the restaurant we would be eating named Corduroy. The staff members I met were cool and down to earth. The staff members work with Marriott Courtyard and Residence Inn Parking. The prices may seem steep, but for 0 to 4 hours, its $35 after tax, and $42 for 4 to 8 hours. $5 tax is added to whatever amount of time you spend there. Oh, and if your eating at one of the two Marriott restaurants, the price for parking drops, but I don't have the information on what the drop is. I shall return.

The posted daily rate for parking was $60. However, I was charged $72 due to an additional 13%…read moreservice fee and tax that were not clearly disclosed as part of the advertised rate. Charging a service fee on top of the posted daily rate without making that cost transparent upfront is misleading and unacceptable. In addition, the parking experience itself was significantly below a reasonable standard for a lot charging $60 per day. The kiosk malfunctioned for the car several vehicles ahead of mine, which caused me and at least 50 other cars to be trapped in the lot near the front of the line for approximately 30 minutes. The lot also was not properly striped, resulting in uneven and double parking. For a parking lot charging this rate, it is reasonable to expect either a clearly marked, well-maintained lot or an attendant present to direct vehicles and ensure cars are parked safely and efficiently. Given both the undisclosed service fee, being trapped in the lot for an extended period, concerns about vehicle damage due to the lack of striping, and the apparent understaffing, I do not believe the fee charged was justified. The posted rate of $60 per day was already quite high, and the actual experience fell far below what that price would reasonably suggest. I requested a refund after I saw my receipt and I still haven't heard back.

My husband is a local musician and was unloading his drums for a scheduled performance at…read moreMetropolitan. We stopped briefly outside Knighton Garage for less than five minutes. The car was running, and I remained with the vehicle the entire time. As soon as I saw the garage attendant approaching, I told him I was moving the car into the garage to park. Instead of responding or giving me the opportunity to comply, he immediately took photos, printed a $100 City parking citation, placed it on the windshield, and walked away. A $100 ticket for someone actively unloading equipment is excessive, especially when a simple request to move the vehicle would have accomplished the same goal. We weren't trying to avoid paying for parking--we were literally about to park in the garage. What makes this even more disappointing is learning that this is apparently a common experience. After speaking with other musicians and the venue, we were told that performers are frequently ticketed while unloading equipment and that even delivery drivers actively removing packages from their vehicles have received citations. That kind of enforcement doesn't support the local businesses that make downtown Annapolis unique. We are local musicians supporting locally owned restaurants and venues--not chain businesses. These small businesses depend on musicians, entertainers, and deliveries. The garage itself is not designed in a way that makes unloading large equipment practical, so a brief curbside stop is often necessary. I also think many people would be surprised to learn that someone who appears to be a garage attendant, rather than a clearly identifiable parking enforcement officer, can issue official City parking citations. Most people would expect a warning or the opportunity to move their vehicle when it's obvious they are actively unloading and not parking. I understand that parking rules need to be enforced, but enforcement should include common sense and reasonable discretion. This experience felt far more focused on issuing tickets than helping keep traffic moving. It left a very negative impression of Knighton Garage and the way parking is handled in downtown Annapolis. I hope management and the City will reconsider how situations like this are handled so they support, rather than discourage, the musicians, delivery drivers, and local businesses that make Annapolis such a special place.

Garage advertises reduced evening rates. The garage is automated so we were forced to pay a rate…read morehigher than even the posted rate. Company does not answer phones and delayed email response was not helpful. Avoid this garage..