I had an extremely frustrating and unacceptable experience trying to schedule an ultrasound. The…read morevery first question I asked was whether the Redlands location offered the specific ultrasound test I needed. I spoke with Ralfjohn Dario, who assured me from the beginning that the Redlands location did offer it. Based on that assurance, I spent over 40 minutes on the phone, sent in my doctor's order, and sat through repeated holds while he supposedly worked on scheduling the appointment. After all of that, he finally told me I would actually have to go to La Jolla for the test. This was a complete waste of my time and could have been avoided if accurate information had been provided at the start. Patients should not have to spend nearly an hour on the phone, submit medical orders, and be repeatedly placed on hold only to be told the opposite of what they were assured at the beginning of the call. This experience showed a serious lack of competence, communication, and respect for patients' time. I would not recommend relying on this office for accurate scheduling information.

The office is a mess not professional at all. Got my ultrasound done here. They billed someone else…read moreinsurance. I've called several times to have them fix it but they just keep billing me 700$ for one ultrasound DO NOT GO HERE! I've had easier and better experience with the 4D places paying $50 outta pocket.

Excellent service had an appointment waited around 10 mins and was seen right away…read more Great staff too Went for mris and process was simple and easy

I am extremely grateful for the nurses who helped me during my MRI, Annie and Brandon. I was very…read morenervous and claustrophobic, and the MRI tunnel felt very small. Annie stayed with me the entire time, kept talking to me, and made sure I felt safe and comfortable. Her calm presence truly made all the difference. Brandon was the nurse who checked me in and also helped me, and he was just as kind, reassuring, and supportive. Because of their compassion and patience, I was able to get through the MRI. They both went above and beyond, and I will never forget the care they showed me.

This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Great staff and overall place for mri imaging especially if you are claustrophobic, they have a…read morespecial machine that an open mri . Great and friendly staff that show care and compassion

I waited over a month and a half for a CT. Three days before it was scheduled (on a holiday), I…read morereceived notice that the exam had been cancelled due to not receiving authorization from my insurance. No courtesy call, so I could try to fix the situation. Just cancelled and that I need to call to reschedule. Rude, unethical, and unprofessional. So why 3 stars instead a 1? From my previous experience, the mammogram department was superb. The technician was knowledgeable, professional, and kind. She gets 5 stars.

Had to have an X ray done. Text gave me a link to access to see how long the wait was since there…read morewas no online scheduling available. Said 1 person waiting. Got to their office around 3. The main check in office is small. There were about 7 people ahead of me and only 1 office worker. Check in was extremely slow. Finally another gal came to help and it went quicker. But not after standing waiting for 15 minutes. It was very uncomfortable as a patient in pain. This is where my rating is only 3 stars. After check in I was sent next door for the actual X Ray. That office is bigger and hardly no wait. The X Ray tech was quick and friendly. I'd give that side of the procedure 5 stars. I think if they can work out the check in process it would be so much better for everyone all around.

This place was awesome. Very clean & the staff was very professional. The machine was open & not a…read moretunnel like other MRI's are. They played all kinds of music for your hearts desire. The tech guy Robert was fantastic, he made sure you were comfortable before sliding you in the MRI machine.. I recommend this place for all of your MRI's needs

very professional and as fast as they can be, Jessika was my technician today and she was such a…read moresweetheart. She made sure I was comfortable, and answered all my questions about how the process worked. She played music that could help distract me from the loud machine. I was in the strongest machine and felt anxious because of the tight tunnel but she made sure i was okay and didn't freak out.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

I can't say enough good things about the care my mother-in-law received at Loma Linda University…read moreMedical Center. Going through cancer treatment is incredibly difficult, but the team here made all the difference. Every nurse we interacted with was kind, attentive, and genuinely compassionate. They didn't just treat her--they cared about her as a person and supported our whole family through such a hard time. The doctors were outstanding as well. A very special thank you to her oncologist, Dr. Kenni. He was not only incredibly knowledgeable, but also patient, reassuring, and truly compassionate. He took the time to explain everything and made sure we always felt informed and supported. The level of care we experienced here was exceptional. We are so grateful to everyone at Loma Linda for the compassion and dedication they showed during such an important time in our lives.

A high quality establishment. Front desk staff were friendly for ever encounter I have had so far…read more my first MRI here was Thoracic w/lumbar spine. The Technicians were easy going. I was especially impressed by the skill of the Radiologist as a Neuro specialist. Also I thought that the tech was poorer quality since it's not a 3.0 Tesla or better, yet I was surprised with the quality of results. The report stated how the coils of the equipment were leading edge as well as regularly tuned + serviced for optimal quality results. Bravo!

Been here at least 3 times. It's very clean and everyone is very nice and professional. I had some…read moredifficulties physically because of my injury but they accomodated me with no issue at all. Very quick too. I didn't have to wait more than 5 minutes to be seen.

I needed to get a test right away so I came to this location even if it is farther in distance…read more Everybody at the front desk was courteous and even sent me a link to send my insurance card by phone since I didn't bring it with me. It seemed that I was called in right away after not sitting long. I explained to the worker that I have a bad shoulder and it might affect the exam. The worker and others made sure I was comfortable and gave me support for my shoulder. Everything was clean and I had a good experience.

These people never wash the chairs in their lobby area, they all stink and are stained with urine,…read morea lot of old people come and I believe this is why.

Optum has horrible patient care. After taking over Beaver the urgent cares close at 8 and there's…read moreonly 1 in the area when there used to be 3. When no appts are available for Days or weeks the only option is the ER and who wants to go sit in an ER for hours due to a possible strep throat. The "affiliates" can't get your medical history and optum staff can't access the doctors notes. Calling the nurses on call is useless as they can never help due to how Optum runs their business.

I was under the care of my OB, Dr. Sadjadi at Optum, starting in September 2025 during my first…read morepregnancy. Due to complications -- my baby measuring in the 1st percentile -- I was advised that all imaging and high-risk care would be handled through Dr. Brar's office. From early on, I was repeatedly told they were convinced the issue had to be genetic. We went through more in-depth NIPT testing, and everything came back normal, yet that assumption never seemed to shift or be further investigated. Starting in January 2026, I was seen weekly at Dr. Brar's office. During this time, I rarely saw Dr. Sadjadi and trusted that between both offices, my care was being properly managed. Looking back, that trust feels incredibly misplaced. Despite being seen every single week for a high-risk pregnancy, not once was my blood pressure checked. I was later diagnosed with preeclampsia, with blood pressure reaching 158/102 -- a serious and dangerous condition that should have been caught much earlier with routine monitoring. Instead, it was missed entirely. This ultimately led to an emergency induction and the devastating loss of my baby at 26 weeks. There are no words to fully describe the pain of that loss. What makes it even harder is knowing that something as basic and standard as checking blood pressure -- a fundamental part of prenatal care, especially in high-risk cases -- was completely overlooked during consistent, weekly visits. Follow up with Sadjadi regarding this care left me feeling dismissed and unheard - she would simply tell me "oh honey don't stress" and never addressed my concerns. I feel deeply let down by both Dr. Brar's office and Dr. Sadjadi at Optum. The lack of attention, oversight, and accountability during such a critical time in my life is something I will carry with me forever. Because of this experience, I cannot recommend their care to others.

I've had positive and negative experiences here but can't complain too much. 98% of the time I have…read morebeen helped with my asthma attacks when I cannot get them under control myself. That is appreciated. Not all asthmatics will wheeze, and it can present differently so medical professionals just need to be aware of that. There was one PA who kicked me out of the ER in 2014 and nearly killed me and he doesn't believe other people's asthma attacks either. I'm talking about Kurt Harris. All the people he's ever failed are all over google reviews. The doctor at Cal State gave me an asthma treatment two days later and said she was incredibly close to sending me to the ER. I don't care that it was 12 years ago. I'll never forget that I came very close to not being here because he rendered zero treatment. I am very thankful a doctor realized I actually couldn't breathe right and helped me. I was in the ER last month and had a really great PA. She listened, asked questions and figured out that it was viral gastroenteritis after ruling out flu and covid. She made sure I wasn't dehydrated. Gastroenteritis isn't necessarily an emergency, but I never had a case that bad before and didn't know what was happening. she gave me some Zofran and a medication for stomach cramping. The gastroenteritis lasted a long time for me, so I followed up with primary and they did a lot of tests to rule out other stuff. The bathrooms need to be cleaner, especially the ones in the lobby. Also, there is a wide gap in the doors and that is not okay.

I feel that they do treat me right the physicians and I get help the way I need it and they take…read morecare of me fast. But I feel discriminated by this hospital by the care that I have been provided.