The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

I need a yearly exam for a medication I take and was referred to Family Focus Eye Care. There were…read moreno long waits to get in, and the ladies at the front were very nice and professional. Isiack is very personable and friendly. I look forward to seeing him at each appointment. Dr. Sprouse is the star. It helps to have confidence in the person who is looking out for your eye health, which I do. This last year has been a little strange with the changes to my eyesight with cataracts, but with guidance and new eyewear, it seems to be clearer and brighter. Next step is cataract surgery! I appreciate you all!

I went in to get my glasses prescription filled. Walked in, got the absolute sweetest obstetrician…read moreever. She explained everything to me before looking for frames. I new my $$ out of pocket expense plus what my insurance would cover. I was absolutely more than pleased with the service. The overall staff was so polite and friendly Nice office and clean. They were going that extra mile for me. I will return. I have sent my spouse plus told my friends and family. This is our eye clinic for sure. Thank you Salem Eye Clinic for being the best experience ever.

I have had three eye exams here. Friendly staff and great doctors. They have nice frames and can…read moreorder additional frames. My eye prescriptions are correct and don't need adjustments or new exams to correct prescriptions like other offices I've had exams at.

I have been seeing Dr. Huggett for six years for my eye care. I travel an hour to his practice…read more He is attentive, professional, knowledgeable, and explains everything clearly. He answers all my questions. As a medical provider, this is the level of service I aim to give my own patients, and I receive it from Dr. Huggett. I highly recommend Dr. Huggett without reservation.

Dr huggett in his staff are absolutely amazing. He referred me for cataract surgery to a place that…read moreabsolutely lied to me and gave me a false impression to Dr huggett. I would recommend Dr huggett to anyone everyone my own kids my own grandkids with no hesitation.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

I had a deeply disappointing and frustrating experience at this eye doctor's office. Initially, the…read moredoctor's exam was professional, but everything after that was a series of poor communication and lack of care. The office staff seemed disorganized and uninterested in providing quality service. During my first visit, after the exam, I was directed to a staff member to discuss frames and lenses. In the middle of our conversation, he abruptly abandoned me to assist an attractive young woman who had just walked in. He greeted her with delight and left me sitting there alone, completely dumbfounded. After several minutes of waiting, I decided to leave. I told him goodbye and he said thanks for coming in. He provided no explanation as to why he left me sitting there. I didn't return until over a year later. When I finally returned for another eye exam, I was determined to get new glasses. The exam went fine, but later after the exam the doctor rudely interrupted my discussion with the glasses specialist, abruptly and loudly stating, "Brian! She needs to go to lunch!" I didn't know it was her lunch time. How would I know that? I felt rushed and embarrassed, but I went ahead and picked a pair of frames I wasn't entirely sure about. Weeks passed, and no one contacted me to let me know my glasses and contact lenses had arrived. When I finally called, they told me they were there, which I found odd since no one had called to let me know. When I went to pick up the contact lenses, I had to practically beg for instructions on how to care for them, which felt very strange. Upon trying them, I found that one lens was clear at a distance, but the other was blurry at a distance, and both were unusable for mid-range and close-up vision. When I reported this, they vaguely mentioned trying progressive lenses but did not provide a clear explanation as to why they hadn't considered this in the first place. Instead of ordering progressives, they simply reordered another pair of the same lenses, which made no sense. I also wanted prescription sunglasses and had an excellent pair of frames that a friend gave me, but the office seemed confused and unwilling to use them. That issue was never resolved. Then, in the midst of all this, my best friend passed away suddenly. I was devastated and put my glasses situation on hold as I grieved. A few months later, my father also passed away. I was overwhelmed with loss and grief, and during this entire time, not once did anyone from the office check in with me or follow up about my glasses or contact lenses. After grieving for a couple months I decided I needed to finally resolve the issue. When I returned to the office and discussed the delays, the glasses specialist blamed it on staffing issues but showed no empathy when I mentioned my father's passing. As I was trying to have an open conversation about the difficulties I had been facing with the office, she abruptly went to the back and printed a refund check for the returned glasses. I was shocked. I told her I didn't want a refund, I wanted glasses and contact lenses. I handed the check back, found a pair of frames I really liked, and ordered progressive contact lenses. I left feeling like, finally, things were moving forward. This was February 10th. I was told the new contacts would take about ten days to arrive. I waited. But, instead of getting a call that my contacts were ready, I checked my mail about two weeks later and was shocked to find a letter from the doctor, informing me that she was discharging me as a patient. After two years of back and forth, after all the difficulties and delays on their part, after the time and effort I put in to finally find the right glasses, I was being abruptly dropped as a patient, while I was still grieving the loss of my best friend and my father. Now, I have to start completely over with a new eye doctor. This cold, uncaring treatment was disturbing, and I would not recommend this office to anyone seeking compassionate care or professionalism.

This place deserves five stars, but they only get three today because of their lab. If I could…read morereview their lab, you can bet I would. They've had to send my glasses back twice because the glass was cut improperly. Covid has definitely made things more difficult, but it seems to me that this is a great opportunity for this really solid clinic (great doctors, friendly and patient staff) to reevaluate their relationship with their lab. I sincerely hope I'm the only one they've had this trouble with, because it was DEFINITELY less than stellar service as a result. I have been waiting for my new glasses for over two months. That seems excessive to me.

Great staff and doctors. I recently went to another practice because they were closer and realized…read moreI made a huge mistake! The prices for contacts are half the cost of other clinics. It's obvious they aren't trying to rip you off. And they treat you like a person, rather than a paycheck.

Dr Bingham was great. I went forward with eyelid procedure and was amazed at how little pain there…read morewas. Especially considering how delicate the tissues are. During healing i had a concern and dropped by with no appointment. His team took immediate care of me and Dr Bingham was great. I was pretty nervous about doing this and could not be happier with the care and outcome.

Waited 40 minutes past appointment time before called. In exam room the assistant did 90% of the…read moreexam taking 30 minutes. Dr Warner came in and did one test, meeting with us for maybe 15 minutes. Wrote prescription and left.

Dr Brown was the best eye doctor that I've had in 20 years, but he had to move to another location…read moreto share with another eye doctor. He is only at this location for 2 days a week. Since the move, the communication has been horrible: No one answers the phone, nor do they return voice messages. The worst part is that no one actually seems to care. I actually had to drive (30 min) to their clinic to speak with the person I needed to talk to. I will no longer give this establishment my business nor would I recommend them to anyone.

The Dr barely had time to spend with me, the assistant did all the eye exams…read more He came in did few things & then said see you in 2 years bye for now!

I had a hit to the eye and was worried about a scratched cornea. I had never been to this clinic…read morebut called and the doctor was willing to squeeze me in same-day even though they were full. I'm one who has anxiety surrounding anything eye-related and have had bad experiences in the past. Dr. Hoover was calm, patient, down to earth, wasn't pushy, and took his time to thoroughly explain things to me. It was the first eye exam that was positive for me. I'd recommend him to everyone! Their pricing is affordable as well.

The receptionist was unwelcoming , set the mood in the office poor. She came up with excuses not…read moreto even go look to see if they had samples in for contacts. then refused to give me my eye prescription written out until I ordered from them. they also tried to charge me over $860 to get contacts from them. People go online for your contacts this place is a joke and over priced. I genuinely will no longer be going to this office just because of that. The office may have upgraded into a better facility but down graded in staff. Any Optometry doctor can get you a prescription, do not settle for entitled unprofessional and poor customer service. I'm giving this two stars only because Dr. Hoover is a nice guy and very professional. He just has poor staff.

Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking…read moreis good. And Dr. Glennie is cool enough. #Luxxotica Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking is good. And Dr. Glennie is cool enough. #Luxxotica

Nice people, but not problem solvers, and don't get things done right the first time. Don't have a…read moreproblem with the doctors, but I've gotten two eye exams and two pair of glasses, and it takes 3 months to get them right and I have to do my own research and make my own suggestions as to what needs to change.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!