From start to finish everyone was friendly, smiling, professional and made it a low stress and easy…read moreappointment. Was able to get a same day appointment for exam and glass fittings and was in and out in just over an hour. Will be going back and will be recommending as well.

Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking…read moreis good. And Dr. Glennie is cool enough. #Luxxotica Not too familiar with what a bad eye doctor looks like but this place is alright I guess. Parking is good. And Dr. Glennie is cool enough. #Luxxotica

I went in to get my glasses prescription filled. Walked in, got the absolute sweetest obstetrician…read moreever. She explained everything to me before looking for frames. I new my $$ out of pocket expense plus what my insurance would cover. I was absolutely more than pleased with the service. The overall staff was so polite and friendly Nice office and clean. They were going that extra mile for me. I will return. I have sent my spouse plus told my friends and family. This is our eye clinic for sure. Thank you Salem Eye Clinic for being the best experience ever.

I have had three eye exams here. Friendly staff and great doctors. They have nice frames and can…read moreorder additional frames. My eye prescriptions are correct and don't need adjustments or new exams to correct prescriptions like other offices I've had exams at.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!

The last three times I had to get new lenses, I had to send them back anywhere from 1 to 3 times…read morebefore I had clear vision. I've had a history of having difficulty seeing clearly with new lenses primarily because that office did not get the focal points, correct Vibrant Vision was able to get it done right the first time. It's really nice to not have to go week upon week seeing blurry because the office can't get it right I am so happy Vibrant Vision was able to get it right the first time. I would highly recommend you see them. They do a wonderful job.

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

I have been seeing Dr. Huggett for six years for my eye care. I travel an hour to his practice…read more He is attentive, professional, knowledgeable, and explains everything clearly. He answers all my questions. As a medical provider, this is the level of service I aim to give my own patients, and I receive it from Dr. Huggett. I highly recommend Dr. Huggett without reservation.

Dr huggett in his staff are absolutely amazing. He referred me for cataract surgery to a place that…read moreabsolutely lied to me and gave me a false impression to Dr huggett. I would recommend Dr huggett to anyone everyone my own kids my own grandkids with no hesitation.

Dr Brown was the best eye doctor that I've had in 20 years, but he had to move to another location…read moreto share with another eye doctor. He is only at this location for 2 days a week. Since the move, the communication has been horrible: No one answers the phone, nor do they return voice messages. The worst part is that no one actually seems to care. I actually had to drive (30 min) to their clinic to speak with the person I needed to talk to. I will no longer give this establishment my business nor would I recommend them to anyone.

The Dr barely had time to spend with me, the assistant did all the eye exams…read more He came in did few things & then said see you in 2 years bye for now!

Friendly, professional staff Low waiting time…read moreNewest technology Great doctors If you are not using Woodburn Vision Source, you should be and if you're looking for vision care, go here first

I am 81-year-old man and am confined to a wheelchair for mobility…read more I was scheduled for my first appointment here at The Woodburn Vision Source. We did not know where this office was located, and so we called for directions as we driving into town. The problem was the directions they gave us were for coming from the opposite direction that we were coming from. It took a few minutes to figure out the error and then loop around after we discovered that the directions were bad. We arrived a few minutes late and was told that the appointment had to be rescheduled to another time. I then asked the receptionist to ask the Dr. if I can still be seen today. The receptionist left to check with the Dr. She came back in a while saying the Dr. said we were too late. So, I was rescheduled to a couple of more weeks out. I'm having a concern that as a new patient, I may be subjecting myself to brash treatment, disrespect and unaccommodating or considering my circumstances. What will they treat me like in any follow up appointments? Customer Service is very important to me. When I was still working not that long ago; selling my art at festivals I had great pride in giving my customers the utmost respect, working together with and for them to achieve the most satisfaction for both them and me.

Amazing Care. Very thorough, knowledgeable doctor; never feel rushed. Recently had sudden issue…read morewith bright lights and called: got me in immediately. Once I arrived on the wrong day for the checkup...they worked me in anyway. Very careful to tell me what I will owe and what is covered. Dr. Johnson is a very caring, kind, high quality doctor, in my opinion. He also identified a very serious issue with my wife's eyes that she was also concerned about and probably saved her vision. His relationships with local professionals allowed her to get surgery right away. Staff is wonderful, friendly and caring. Now, if they just served big macs which I waited...woops, guess I better get some breakfast.

Dr Johnson was very good and I would not mind seeing him again. On the other hand, the office staff…read moreif a different story. Telling me and my wife that we are covered with our medicare insurance. Gave them all the info over the phone and all was good. After the appointment, they said I was only partially covered and I owe money for the exam and I have to pay for my glasses. Medicare covers my eye exam and glasses 100%. They said afterwards that my insurance did not cover 100% with them, which they never told us. Was not very happy and will not recommend this place. I will have to report this also to medicare and my insurance company.