Good CD rates and a friendly staff. They take their time with their customers and are friendly…read moreand curtious.

The People are great in our Dallas Branch but their systems are HORRIBLE. Whoever chose the Mobile…read moreSoftware App and the internet web site is not the right person. The app has problems constantly and compared to other Banks is the Ford Pinto of Apps. The website continues to lock up for us and takes hours and multiple log ins to get a simple statement even after clearing the cache. Oh, I miss the old days.

Always outstanding service from Melissa and the team. Whether in the lobby or drive thru, always…read moreprompt service.

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

After reading reviews the same problem has existed for 4 yrs now!! There is one phone number in San…read moreAntonio for all branches Why is there not a customer service number for each branch? I live in Dripping Springs I want to talk to a person from my local branch!!! I have been on hold for an Hour now! Ridiculous!! I hate San Antonio yet I am forced to call the only number available and wait endlessly! I definitely do not feel valued or respected as a customer. Shameful RBFCU!

I have been a customer for over a year now. There is much to like, there is much to dislike…read more Customer service at the physical location is superb. Though they seem to have some turnover, the staff is always cheerful and helpful. All there have been above satisfactory. Initial online stuff is adequate. The online app (who uses face to face banking anymore) is mobile friendly and intuitive. However, dealing with loans is a nightmare. The branch has no on site loan officers, so everything is handled online. The application process is tortuous and complicated. If you try to talk to them, you get conflicting advice. Once you get a loan, the headaches continue. They will not notify you when a loan payment is due. In the online app, You have to go several clicks deep to see it. If you overlook that, you won't get a notice until it is overdue and they have hit you with an extra charge. They have a serious need to review their online loan process from start to finish and beyond.

We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

Friendly. Efficient. Hard working. Fair. Personable staff. Beautiful facility. Always looks nice &…read moreclean. Always nicely decorated for the appropriate season.

An excellent community focused local bank! Excellent product and services and super friendly staff!read more

I have been banking here since I started my savings account when I was 4 yrs old. Thirty five years…read morelater I am leaving because this place went from being a credit union with people you can trust to being an automated machine filled with idiots who can't spell their own name. Just waiting the uncanny number info days it will take for them to process my last payment transfer, but have since moved to Wells Fargo and am much happier there.

Horrible customer service, no one smiles at all, it's a very morbid experience every time I go…read morethere.

Be very wary simple demographics of multiple people. Customer service is non existent they just…read morealter records and continue to to do so

The staff was very friendly here. I am always thankful to come into a business where they treat…read moreyou like family. Good old fashioned businesses seem to be a thing of the past and its really sad. This place however, still had the old fashioned ways of trading people. Great job y'all!

Daddy chose this bank when they moved to Wimberley and I love going inside to do my banking. The…read moreteller booths are very ornate and it's great to engage with the employees. This is an old school bank, inside you can do your banking, open accounts and play for a loan, etc. They do have a mobile app that is limited but that's ok. They have mobile banking nearby and outside ATMs making it convenient to do your banking. I am a plant lover, especially Pothos and they have many that are so cool. See one of my images. Give this bank your business!

The staff at Ozona Bank - Wimberley is very courteous and helpful. After moving here in 2020, we…read morereceived a recommendation of them from some close friends. They have succeeded in taking care of my banking business since then. We are in process of changing our remaining accounts from a national bank to Ozona.