Daddy chose this bank when they moved to Wimberley and I love going inside to do my banking. The…read moreteller booths are very ornate and it's great to engage with the employees. This is an old school bank, inside you can do your banking, open accounts and play for a loan, etc. They do have a mobile app that is limited but that's ok. They have mobile banking nearby and outside ATMs making it convenient to do your banking. I am a plant lover, especially Pothos and they have many that are so cool. See one of my images. Give this bank your business!

The staff at Ozona Bank - Wimberley is very courteous and helpful. After moving here in 2020, we…read morereceived a recommendation of them from some close friends. They have succeeded in taking care of my banking business since then. We are in process of changing our remaining accounts from a national bank to Ozona.

We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

While on vacation, I stopped in to use the Chase ATM. This location is in a building that is either…read morevintage or constructed to look like a vintage building with its use of Texas limestone on the exterior. Inside there is a spacious lobby and a friendly customer service representative directed me to the machine. She also apologized for technical problems with the ATM in the drive-up facility. I was able to get my tasks done quickly and back to my vacation. Recommended.

I have 4 accounts at Chase, around $250,000 avg balance, and process over $40,000 monthly through a…read morebusiness account. Not huge, but it's my duty to take care of it. They ask occasionally for more of my business. That will never happen! Because business accounts cannot have a TOD, I need a second signature on the business account. This will require me to drive 300 miles to McAllen, because both the new signer and I have to do this in person together. Carlos, at the Fredericksburg, Tx branch set it up for 3pm, Feb 28. Both of us signers needed it to be at 4pm, and Carlos said he would take care of it by phone and call me right back--same day, as their system would not allow it, but it could be done with a call from him to his colleague in McAllen. Well, he never called back. I've since called him and his colleague AT LEAST SEVEN TIMES. It's impossible to even get through to either branch, as all calls are forwarded to "CUSTOMER SERVICE" Customer Service is in INDIA and they cannot forward calls back to the branches. Nor it seems can they get messages through to Carlos in Fredericksburg or Emanual Lopez in McAllen. CHASE, abolish your customer service department, because the fact that you have a department named so, seems to make you think you have customer service. You do not have customer service.

Always outstanding service from Melissa and the team. Whether in the lobby or drive thru, always…read moreprompt service.

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

After reading reviews the same problem has existed for 4 yrs now!! There is one phone number in San…read moreAntonio for all branches Why is there not a customer service number for each branch? I live in Dripping Springs I want to talk to a person from my local branch!!! I have been on hold for an Hour now! Ridiculous!! I hate San Antonio yet I am forced to call the only number available and wait endlessly! I definitely do not feel valued or respected as a customer. Shameful RBFCU!

I have been a customer for over a year now. There is much to like, there is much to dislike…read more Customer service at the physical location is superb. Though they seem to have some turnover, the staff is always cheerful and helpful. All there have been above satisfactory. Initial online stuff is adequate. The online app (who uses face to face banking anymore) is mobile friendly and intuitive. However, dealing with loans is a nightmare. The branch has no on site loan officers, so everything is handled online. The application process is tortuous and complicated. If you try to talk to them, you get conflicting advice. Once you get a loan, the headaches continue. They will not notify you when a loan payment is due. In the online app, You have to go several clicks deep to see it. If you overlook that, you won't get a notice until it is overdue and they have hit you with an extra charge. They have a serious need to review their online loan process from start to finish and beyond.

My family and I have banked here for over 40 years. Through the decades, the names and faces may…read morehave changed, but the sense that you're not just a customer, but family, remains. This place, although in a small town, is huge on hospitality and customer service.

From the owner: Johnson City Bank offers a range of financial products and services for residential and commercial…read moreclients. Located in Johnson City, Texas, the bank has been operational since 1944. It offers savings and personal and commercial checking accounts. The bank provides safe-deposit boxes and ATM and debit cards. Johnson City Bank also offers telephone and online banking services. It provides online savings and loan and mortgage payment calculators. The bank offers online bill payment options. In addition, it provides consulting and advisory services. The bank employs a staff of loan administrators, assistant cashiers, general counselors and support personnel. Johnson City Bank is a member of Federal Deposit Insurance Corporation.

I have been banking here since I started my savings account when I was 4 yrs old. Thirty five years…read morelater I am leaving because this place went from being a credit union with people you can trust to being an automated machine filled with idiots who can't spell their own name. Just waiting the uncanny number info days it will take for them to process my last payment transfer, but have since moved to Wells Fargo and am much happier there.

Horrible customer service, no one smiles at all, it's a very morbid experience every time I go…read morethere.

I love this branch. All the staff are super friendly and helpful. I have never had to wait in…read moreline, as they always have a lot of people working. Great management, and you can tell because it runs through all of the employees. I always feel welcome there now, just like Cheers!

Wells Fargo had made Me lose my patience. Oh i've been…read moretrying to open a business account with them. They have horrible service. I've been trying to open a business account for months. They said they needed a letter from the board members stating that I would open an account. I gave them a letter using their words. Now they say that the letter should have said that I was opening the account in my name. Now they say that it's been too long, that the letter is dated over 30 days ago They never gave me a deadline. Now they say that letter is not acceptable. Now they say they don't care what my articles of incorporation say because they don't want to reference it. They say they want to help me open an account. I've opened other business accounts with other banks and it was so fast and easy. Sorry for the rant, just frustrated.