My daughter is a student at ETSU SO, I had to find her a destiny office there. When I made the…read moreappointment I was told that they accepted my insurance. After my daughter had her appointment she was told that she needed to pay $150 as payment. My daughter called me and notified me of the money net she had to pay and I was livid to say the least. I called and was told that they accepted my insurance but not the federal plan that I have on my daughter. I was never told this when I called to schedule my daughter's appointment! Seems to me that this dentist office is scamming people because, there are a lot of reviews stating the same thing. I would think twice before going to this business!!!!!!!

My husband had his teeth cleaned. We go to leave they tell us he owes $101 I questioned why he's…read morenever had to pay before an he has same insurance. They said because insurance didn't cover it all. So we pay. (This is early Aug) A week or so later we see our insurance guy an I mention the insurance we picked is pretty crappy didn't even cover cleaning. He said call insurance company they definitely cover three cleaning a year. We call. They paid in full. We can Martin dentistry middleish of August tell them our insurance paid then in full. They check and say oh yes they ​​did....(Get this) Remember Middle of Aug..... Oh we will send you a check out end of Aug. What you collected right away and we now gotta wait another two plus weeks.... Well September 5th comes no check. I call again, sorry they will get that out Monday September 8. Yeah THIS PLACE IS A SCAM not a good BUSINESS. That's just not right. We liked them and my husband had been going for over seven years. But that's very shady what they just did. DID NOT APPRECIATE THAT .... They had our money over a month, ​why I'm guessing to get interest..... And would I have ever gotten my money back if I didn't call it insurance company and fiND out they were paid in full?? And what's with not sending it end of August as told and holding it another week plus..... Seriously loSt our business

Uppity help outrageous costs. Cost over $200 for cleaning and X-ray of 4 implanted teeth. Couldn't…read moreeven get the x-rays because of small mouth

Dr. Ratliff replaced an extremely old crown for me a few months ago. In my opinion, it's the best…read morecrown I've ever had. The doctor is very precise and thorough and the work he does is always impeccable. I requested an extra visit this week to discuss some concerns with my new hard night guard and as always, Dr Ratliff provided the best care and put my mind at ease. The staff is kind and welcoming and the cost is always affordable. After moving across country I was so happy to have found Sunset Dental several years ago. Best dental office in east TN!

I wouldn't know where to start. The dentist and her office manager are horrible and rude. Do not go…read moreto this dentist!

I've had nothing but good experiences here. I have a lot of anxiety regarding dental procedures and…read morethey have always been extremely understanding and accommodating.

I am a 61 year old with health issues. I was dismissed from the business do to cancellations the…read moreday of, this was held against me and they terminated services without a warning.

Chad Johnson has been our dentist since we arrived in the area back in 2014...the practice has been…read moreavailable when needed, and care has been outstanding. The office staff is helpful and respectful. The number of patients is now making it difficult to schedule my semi-annual cleaning appointments, but we work with the staff to get access to our benefits.

Love them! They do everything possible to work with you and make your visit pleasant as possible…read moreand that you are happy with the results.

Bought a special offer they had on SaveRightNow.com - $69 for a full Teeth Cleaning and exam. Was…read morea great deal

Dr Moore has been my dentist since 2013. Times when I've had dental insurance, and times when I…read morehaven't. Today, as a self pay patient, the doctor and his staff once again treated me with the utmost respect, were willing to consider my financial situation (instead of pushing me into something), and worked with me to get a treatment plan that suited me, my finances, and the future of my teeth. I've had extractions, cleanings, and root canals at Dr Moore's office, and everyone there is so kind and knowledgeable, I just won't go anywhere else. I haven't needed it, but they do provide sedation dentistry for folks who have a dental fear. I would recommend them to anyone. His office is on Roan right next to Boones Creek Pharmacy (another great local business), he's a Tennessee native, and a veteran. Make an appointment.

My parents have gone to Dr. Moore for years. He and his entire staff always give quality service…read morewith an emphasis on customer service. This is a hard mix to find, especially in the medical profession. I was particularly impressed with my parents' last visit. This practice has taken all of the necessary steps to protect their patients against COVID-19. For example, we waited in the car until it was time for my parents' appointment. Staff came wearing masks to the car and escorted my parents inside and returned my parents at the end of the appointment. Also, staff took the time to explain the results of their exam to me and invited me to use their restroom or bring coffee back to our car while I waited. This was a very nice touch. My parents and Johnson City are very fortunate to have Dr. Moore's practice.

Horrible - will never go back. No main Dentist on site for…read moredays ... no one to write prescriptions. Developed a severe infection with no one there able to help me! Incompetence all around .... even the front desk had trouble sending my x-rays to my new dentist.

The dr. recommended a procedure on an existing crown that I was NOT experiencing any difficulty or…read moretrouble. He insisted the work was necessary. The lady at the desk said the work was approved for coverage under my insurance. So I agreed to the work on my non-problematic crown. In short, the work did not go well at all. And once it was completed, the girl proudly declared that I owed them money as my insurance did not cover it. Although the new crown does not fit well and now my mouth is misaligned, the incompetence demonstrated throughout the practice, both in the chair and front desk, leads me to not return, let alone recommend this practice. They seem to be nice people but that is the extent of their benefit. I have been to many dentists over my 71 years and this was hands down the worst experience.

i don't see any new reviews on here so i would like to add mine! their staffing have definitely…read morechanged so far i have gotten a cleaning and my wisdom teeth pulled, along with dealing with my infection. i had absolutely no swelling, no bruising, and my pain didn't come until around day 4! all around very friendly staff, made me feel comfortable and i hate dentist offices!

Very rude dentist she doesn't listen to your questions or concerns. Very uncomfortable situation. I…read morewill never return. I'm sure the office manager won't address this because she 'has to work with the dentist'. So this will continue to be and has been an issue ( from many other reviews I have read about this same dentist). I tried to give zero stars but you can't so I had no choice but to give 1 star.

This is an outstanding dental office that focuses on comprehensive care using the latest…read moretechnology. The doctors are outstanding. Both are members of the American Academy of Cosmetic Dentistry and Dr Sanders is the only dentist in the state of Tennessee to achieve Fellowship level accreditation. The staff are very kind and caring too!

The team is great! I highly recommend scheduling an appointment!!! Dr. Sanders and Brian are…read moreamazing!!

Angela R Cameron, DDS - Sophisticated Smiles, has scrubbed previous bad reviews. She will try to…read morescam you into uneccessary dental work as I previously left in a review years ago along with others stating the same scenarios and with their same experiances. I caught on at the time and my wife thought I was crazy. Just fussing. Then this Angela Cameron tried to pull BS procedures on my wife. She couldn't believe it! We left the practice and found new dentist. The problems claimed by Angela Cameron, DDS were never found thereafter by our new dentist. You can pay to scrub negative reviews online but I will not forget this scam artist of a dentist. Their's a legal process of Discovery, Angela R Cameron. I will let this rest here. Thank you.

From the owner: We are proud to offer Johnson City and the Tri-City, TN area the latest in cosmetic and painless…read moredentistry! At Sophisticated Smiles we utilize modern techniques and materials to enhance the beauty of your smile while insuring the health of your teeth. Regardless of where you come from or what language you speak, your smile is an important form of communication. It instantly portrays your personality, self-image, and how you feel about the people you are with. We offer the following services: Smile Lift Instant orthodontics Sedation dentistry Cosmetic & aesthetic dentistry Family dentistry Implant dentistry Preventive care New technology Invisalign CariFree Call Sophisticated Smiles today to schedule your next appointment.