I've only had a couple of ophthalmologist in my life, and I've been very lucky that they both been…read moregreat. Clearly among them is Dr. Brewer at Valley eyecare and eyewear. Her staff is to be commended as they truly represent the doctors well. Hannah, who assisted with my most recent visit, listened and thought about her responses before she gave them. She explained the different exams that were going to occur and she gave me immediate results, which I appreciated. It turns out I can still see. Dr. Brewer arrived in the room with a burst of energy. She asked about how I was doing, cared about how I was doing, and then we began their exam. Like Hannah, Dr. Brewer told me what was happening. The whole time was patient as I asked silly questions and I came away with the opinion that she really did care. So, I guess you could go to the mall. But I don't think you'd get the quality care you get here.

Before I made an appointment with Valley Eyecare, I don't remember the last time I'd seen an…read moreoptometrist for a vision examination. I'm guessing that it was 10 years or even more. I do remember the last full evaluation was done at the UC Berkeley Optometry clinic and that it was a long appointment. I've carried vision insurance for years, of which Gayle has used. But for some reason I didn't place this kind of health-related care at the same level as dental or medical. A high school friend, who is also a retired optometrist, convinced me to go, if only to confirm that I didn't have any glaucoma, macular degeneration, or cataract issues. Gayle has used Valley Care and has been very happy with Dr. Brewer. So to push me along, she made that appointment for me. The only "bad" news from the appointment was that my dependence on reading glasses wasn't really enough and that I needed progressives. The good news is that my vision didn't need that much adjustment and my eye health was A-OK. What a relief! The professionals at Valley Eyecare know their business well, and I felt that I was in good hands. That included Dr. Brewer's friendly and efficient manner, and the staff that supported her work. Later on, Gayle and I stopped by to pick up the glasses we picked out, that were largely covered by insurance. The fittings went well, and all I have to do know is get used to the progressives. Maybe I'll add some prescription computer glasses later, to compliment my screen time.

Dr. Palazzolo is the best. I highly recommend this business. He is professional, kind, highly…read moreeducated and he know his sh*t.

Had a new patient visit at this practice last week. When I made the appointment the receptionist…read morewas very friendly which was nice. Got to my appointment and the doctor was in the front office and greeted me with a huge smile. Went back to my appointment with him and he was just wonderful! Great visit, great conversation. We talked about Monterey and golfing. What a breath of fresh air. This is for sure my forever eye doctor. Fantastic service and he's just a great guy to talk to. I will be sending my husband here as well. Highly recommend. He is also very informative and takes time to get to know you. Excellent!!

I've been going to this Walmart vision center for a couple of years now and this was my best…read moreexperience. Everyone was very helpful. The doctor was great and referred me to another specialist with more knowledge about my particular issue. I got a pair of really nice raybans and picked them up this morning. The store looks like it has been remodeled recently which is a huge plus. The exam room was nice and clean. The store is very accessible and staff is helpful.

I just walked in and was greeted by one of the Optometrist's Brandon...I told him I needed a backup…read morepair of glasses and he quickly looked up my account. He showed me where the inexpensive glasses were ( just need a simple pair to watch tv ) I actually found a very attractive pair of burgundy metal rims for $9.00. Brandon had me put them in and he made sure they would be good for me. Mary a friend of mine has been there for 19 years and she told me she trained Brandon, GOOD JOB! Brandon was so sweet and accommodating and I thoroughly enjoyed working with him. I highly recommend this optical center is selection of glasses and all prices to fit everyone's budget.

Dr Troy is great, but the office & billing staff is terrible. I was a patient for years & they…read morechanged the contacts guy & after a bad experience with billing I left.

I am thrilled with my new glasses! The Downtown vision team is truly top notch. They are…read morewelcoming and professional. The Dr. prescribed a new kind of lens for me and it is fantastic! It has a prism. No more double vision and I can walk into a Walmart or other big box store without getting dizzy.

They fixed my glasses while I waited I called and was told…read moreI could wait in their office for the repair

Came here while on vacation. They fixed my glasses in no more than five minutes. Thanks!read more

They're hardly ever in the shop --- even when they say they'll be there!…read moreDon't bother. Try elsewhere.

No longer in SLT, have relocated to North end of Carson City. Opticians who have frames and eyewear…read morebut don't do eye exams. Very nice and informative staff.

Costco accidentally broke the hinge on my daughter's sunglasses while attempting a repair. Deputy…read moreOptics saved the day! They fit us into their schedule on short notice and repaired the glasses quickly, saving us from making another trip from Tahoe. We really appreciated their friendly service.

I just left this shop after spending a significant amount of money there. I called ahead before…read moredriving over an hour to pick up my glasses and was told to "come on in," so I assumed everything would be ready. However, when I arrived, the employee helping me refused to adjust the glasses, even though they were visibly crooked, saying he wasn't qualified to do so. As a result, I now have to make another long trip for something that could likely have been handled during the pickup appointment. I also found it off-putting to be repeatedly called "dear" throughout the interaction. Overall, it was a disappointing experience and left me reluctant to return.

Lee is the best!! His customer service both in Carson and Reno is the reason I buy my glasses here…read more He's always finding a way to make it happen, suggesting options that can really help. They always have promotions and deals online as well. One day service is awesome. Price is reasonable.

After a convenient and timely exam right next door, Eyemart Express facilitated picking out frames…read morefrom a great selection, was knowledgeable and assisted in choosing lens options. Glasses ready same day within a TOTAL of maybe three hours.

I'ts a shame that one person in the office can ruin the entire experience. Tammy pivots from bad…read moreattitude to downright rude. I realize sometimes people are having a bad day, but this is the 3rd time shes been snarky, rude and hanging up the phone without saying goodbye. She wears her bad attitude like a uniform everyday.

Was there when we needed her, Dr London thank you so much for fitting my wife on Vacationread more

Wow...after years of going here under the care of Dr. Downey, I called to schedule an appointment…read morefor a contact fitting (its pandemic) I personally couldn't wear my glasses & mask! LIZ front desk was extremely RUDE both times, I explained to her that I had new insurance & she just ignored me. So when she was calling to confirm my appointment I told her I had new insurance that I'd changed jobs since being there last. She was still condescending & RUDE so I told her to go ahead & cancel my appointment! I will be going elsewhere. I hope that she will be taught some customer service skills if I spoke to customer/patients the way she did Id be reprimanded. LIZ please work on loving yourself so you can love your job as well, life is about choices! The 1 star is for LIZ but.....the office deserves 4!

Beyond above and beyond…read more The older I get the more crotchety I become about my vision. To say I'm a particular client is an understatement. Dr. Downey and his entire team and in particular his opticians have literally bent over backwards to help me to have the best vision possible. We're talking about making and taking back multiple different pairs until we crafted a solution that allowed me to have nearly perfect vision. It's often challenging to find really good medical care in small towns. Dr. Downey and his people are a local treasure.