Delighted with my first visit!…read more I was a patient at this location when it was owned by Dr. Downey, who retired. I was a little nervous about the change because I really appreciated the people at the practice, but my initial exam was great. Both Dr. London and Maldonado took the time to meet me and get to know me, which you pretty much never see with a doctor these days. They've also begun upgrading the equipment the practice uses to state-of-the-art technology, including a scanner that images the entire internal structure of the eye, allowing them to conduct a more thorough exam as well as to track eye health over time more accurately. Another positive change is improved speed and a confirmed date by which my new glasses will be ready. In the past, this sometimes took a month or more. I was genuinely surprised when, during checkout, they provided a slip saying my new glasses would be ready in less than 2-weeks. Awesome! Another bonus I discovered was that if you pay out of pocket for your eye care needs, they'll but you a break on the cost. They didn't need to do this for me, and I was surprised to see a discount on my exam. If you're a prior patient of Dr. Downey, I think you're going to be really happy with this upgrade. If you're new to Tahoe and need good eye care, give this new practice a try. You won't be disappointed.

I'ts a shame that one person in the office can ruin the entire experience. Tammy pivots from bad…read moreattitude to downright rude. I realize sometimes people are having a bad day, but this is the 3rd time shes been snarky, rude and hanging up the phone without saying goodbye. She wears her bad attitude like a uniform everyday.

I've only had a couple of ophthalmologist in my life, and I've been very lucky that they both been…read moregreat. Clearly among them is Dr. Brewer at Valley eyecare and eyewear. Her staff is to be commended as they truly represent the doctors well. Hannah, who assisted with my most recent visit, listened and thought about her responses before she gave them. She explained the different exams that were going to occur and she gave me immediate results, which I appreciated. It turns out I can still see. Dr. Brewer arrived in the room with a burst of energy. She asked about how I was doing, cared about how I was doing, and then we began their exam. Like Hannah, Dr. Brewer told me what was happening. The whole time was patient as I asked silly questions and I came away with the opinion that she really did care. So, I guess you could go to the mall. But I don't think you'd get the quality care you get here.

Before I made an appointment with Valley Eyecare, I don't remember the last time I'd seen an…read moreoptometrist for a vision examination. I'm guessing that it was 10 years or even more. I do remember the last full evaluation was done at the UC Berkeley Optometry clinic and that it was a long appointment. I've carried vision insurance for years, of which Gayle has used. But for some reason I didn't place this kind of health-related care at the same level as dental or medical. A high school friend, who is also a retired optometrist, convinced me to go, if only to confirm that I didn't have any glaucoma, macular degeneration, or cataract issues. Gayle has used Valley Care and has been very happy with Dr. Brewer. So to push me along, she made that appointment for me. The only "bad" news from the appointment was that my dependence on reading glasses wasn't really enough and that I needed progressives. The good news is that my vision didn't need that much adjustment and my eye health was A-OK. What a relief! The professionals at Valley Eyecare know their business well, and I felt that I was in good hands. That included Dr. Brewer's friendly and efficient manner, and the staff that supported her work. Later on, Gayle and I stopped by to pick up the glasses we picked out, that were largely covered by insurance. The fittings went well, and all I have to do know is get used to the progressives. Maybe I'll add some prescription computer glasses later, to compliment my screen time.

I have been seeing Dr. Ruckman for about 6 years. The last 4 years have been for CSR in my left…read moreeye. He has patiently tried to treat me and resolve the issue. As of my appointment today with Nevada Retina my issue has been resolved by injections of VABYSMO. I owe a deep sense of gratitude to Dr. Ruckman and his staff for patiently and compassionately treating my eye disease with a referral to Dr. Geramoyavich. Alan R. Hilton

Incredible experience for my first visit at Eastern Sierra Eyecare. I am so glad I chose them for…read moremy eye exam and glasses prescription. The office is excellently organized, and the staff is both attentive and highly qualified. Everything runs smoothly, everyone knows exactly what to do, and the entire operation is truly professional. Dr. Raymond Ruckman is absolutely amazing. He is highly knowledgeable, checked everything thoroughly, and took his time explaining the results. Even though I only came in for a routine prescription, Dr. Ruckman dedicated a significant amount of time to my care and caught an underlying issue that needed addressing. His assistants were also outstanding and incredibly supportive throughout the process. As a bonus, their frame selection is fantastic--they carry unique styles I couldn't find elsewhere (though, to be fair, Deputy Optic has a great selection too). I highly recommend him if you care about your eye health--you will be in the best hands here! A big thank you to the doctor and the entire staff!

Wow...after years of going here under the care of Dr. Downey, I called to schedule an appointment…read morefor a contact fitting (its pandemic) I personally couldn't wear my glasses & mask! LIZ front desk was extremely RUDE both times, I explained to her that I had new insurance & she just ignored me. So when she was calling to confirm my appointment I told her I had new insurance that I'd changed jobs since being there last. She was still condescending & RUDE so I told her to go ahead & cancel my appointment! I will be going elsewhere. I hope that she will be taught some customer service skills if I spoke to customer/patients the way she did Id be reprimanded. LIZ please work on loving yourself so you can love your job as well, life is about choices! The 1 star is for LIZ but.....the office deserves 4!

Beyond above and beyond…read more The older I get the more crotchety I become about my vision. To say I'm a particular client is an understatement. Dr. Downey and his entire team and in particular his opticians have literally bent over backwards to help me to have the best vision possible. We're talking about making and taking back multiple different pairs until we crafted a solution that allowed me to have nearly perfect vision. It's often challenging to find really good medical care in small towns. Dr. Downey and his people are a local treasure.

Fernanda and Jenny helped me pick out the best sunglasses this morning- 5 star service, highly…read morerecommend when in Tahoe!

I've purchased sunglasses from this location, on three separate occasions. EXCELLENT customer…read moreservice, and KK is very pleasant and knowledgeable. Highly recommend!

Great customer service. Very patient with my kid. The doctor listened to her questions carefully…read moreand answered them well. The explanation was honest and clear. Highly recommended!

Staff who are genuinely interested in helping clients start with a simple premise when someone…read morewalks in the door: how can I help this person? That is far from the attitude I experienced here. They view their roles so narrowly around the question of "do we do that?" that the answer seems to always be no.

Costco accidentally broke the hinge on my daughter's sunglasses while attempting a repair. Deputy…read moreOptics saved the day! They fit us into their schedule on short notice and repaired the glasses quickly, saving us from making another trip from Tahoe. We really appreciated their friendly service.

I just left this shop after spending a significant amount of money there. I called ahead before…read moredriving over an hour to pick up my glasses and was told to "come on in," so I assumed everything would be ready. However, when I arrived, the employee helping me refused to adjust the glasses, even though they were visibly crooked, saying he wasn't qualified to do so. As a result, I now have to make another long trip for something that could likely have been handled during the pickup appointment. I also found it off-putting to be repeatedly called "dear" throughout the interaction. Overall, it was a disappointing experience and left me reluctant to return.

Dr. Palazzolo is the best. I highly recommend this business. He is professional, kind, highly…read moreeducated and he know his sh*t.

Had a new patient visit at this practice last week. When I made the appointment the receptionist…read morewas very friendly which was nice. Got to my appointment and the doctor was in the front office and greeted me with a huge smile. Went back to my appointment with him and he was just wonderful! Great visit, great conversation. We talked about Monterey and golfing. What a breath of fresh air. This is for sure my forever eye doctor. Fantastic service and he's just a great guy to talk to. I will be sending my husband here as well. Highly recommend. He is also very informative and takes time to get to know you. Excellent!!