We replaced our entire house flooring with LVP from Johnson's fine floors in October, and I want to provide you with a straightforward and honest review from start to finish. Selection: They have a great selection of in stock and quick ship products that met our needs. The floors are durable and we have not had any problems thus far with scratches or denting. Pricing: My biggest recommendation if you are unfamiliar with all of the added costs of installing LVP is to ask for a full itemized quote prior to making any decisions about who to select. Mike let me know upfront the cost was $3 sq/ft to install and $5 sq/ft for the product. So I took the square footage of my home and multiplied by $8 sq/ft. I was about to place my order for product, but asked for an itemized quote to have on hand for reference. I was shocked when I got the itemized quote that had additional fees including about $6,000 for demolition, fees for a dumpster, fees for leveling compound ($60 per bag and it was used for the whole house without communicating to us prior the need for it), etc. Just be aware a full house flooring project is way more expensive than the $8 sq/ft you may be thinking. Timing: Mike was able to get out to our home quickly to measure and the project was able to start on time the day we closed on our new house! We needed this as we were on a tight schedule. Installers: There is no oversight from the flooring company during installation. For the price paid, I expected Mike or another high level associate to come by the house to inspect the work done. Instead, I had to make multiple calls to Mike to fix sloppy work done. Only about half of my requests were actually fixed. I had the installers come back multiple times and finally gave up as they speak very little English. At this point, I feel Mike should have stepped in to ensure the job was done well. It was also evident the installers lacked the correct tools to lay the flooring around curved edges or toilets. They only had a miter saw, not a jig saw or circle saw. The installers remove toilets, but do not reinstall them. So, when I went to reinstall the toilets, there were huge gaps of LVP, which looks so tacky and cheap. When I addressed this with Mike, he said they would ensure the master bathroom was done correctly as they hadn't laid flooring in that room yet. It wasn't. So I reached out to Mike months ago to fix this and he said he would send someone out asap. To this day, no one has been sent and it looks terrible. There are also planks that are not fully engaged and they simply shoved caulk in to remedy the problem. This is very problematic for a bathroom that you do not want moisture seeping through to the subfloor in. Additionally, when you walk up and down the stairs, the stair noses feel loose and not secure. Lastly, even though they used leveling compound that we had to pay an extra fee for for the entire house, there are boards you walk on that feel hollow underneath, which shouldn't exist if the compound was laid correctly. Communication: There was a lack of communication during the installation process that was unprofessional. I went to look at the house after work and noticed only one small bathroom had been laid all day. The project was supposed to be done by the end of the day, yet half of the upstairs was missing flooring. I had to reach out to Mike to figure out what was going on. When I did, I was informed they ran out of flooring and had to order more and they could come back next week to finish. As a customer, I feel this should have been communicated to me. I shouldn't have to ask for an update like this especially when a week long delay is in going to occur. All in all, I would proceed with caution and make sure to ask every question prior to selecting this company. read more

See all

Our builder uses Johnson's as their flooring and tile subcontractor. One expects a correlation between price and quality. Johnson's has high prices, but low quality. They would not produce itemized pricing. That lack of transparency was a red flag t us. If we had a choice we would have selected a different vendor. The wood flooring is fine, but the tile is anything but fine. They installed tiles that were cracked, they used this cheap metal edging that looks awful, they didn't wash the grout away from the tiles and we had to have it chipped away, tiles aren't all level and the grout....it's cracked. They "repair" it. It cracks again. One expects some cracking with settling, but its in the extreme. Our most expensive tile was in the master bathroom. It is just poor quality. White tiles with white grout left unprotected during the build. Mud and dirt turned the white grout, brown. Did they fix this before we moved in? No. We had to make them keep returning to clean grout. First they acid washed it. That didn't work. Then they stained it using a grout stain/paint. Our shower still has a brown look in the grout because the grout lines are too narrow for the stain. Unfortunately it wasn't just the master bath with this issue. It happened in all baths. We can't in good faith recommend them given our experiences. read more

My husband and I are remodeling our home and we chose Johnson Fine Floors on Steck Avenue to put in our new White Oak engineered wide plank floors. The price quoted for the work was reasonable and fair. The customer service from the beginning to end of our project was outstanding. The installation team was on time every day and worked quickly to put the new wood floors in our entire house (with the exception of one bedroom). Our contractor Mr. Jorge Torres could not have been nicer or more reliable. The communication was great and was always completely professional. This was a complicated project with different wood plank lengths, and this installation team knew exactly what it was doing. The beautiful finished floor is truly artistic and stunning. I HIGHLY recommend Johnson Fine Floors for your floor installation project. Leslie and Sam Key Austin, Texas read more

Johnson Fine Floors - Living room - new white oak floors - Flooring Near Me - Austin, Texas

See all

Johnson Fine Floors recently completed the installation of about 2600 square feet of hardwood flooring in our home and we are delighted with the result. The 3 installers did a masterful job which included sanding and staining some existing hardwood stairs. They were always at the house early and stayed late when completing several rooms. They were very polite and pleasant. The owner of the store, Mike Akerd, visited the house a number of times to make sure the work was being done well. read more

Johnson Fine Floors - Master Bedroom - Flooring Near Me - Austin, Texas

See all

I went in to this flooring place and specifically asked for flooring that was priced at approx 3.19 a sq/ft and took the floor sample home and loved it. When I called back to order the price went up over $1 more per sq foot than was originally quoted. I will not be using this place again. read more

We lived in California for 30 years. We have hired many contractors for our different properties from painting, backyard kitchens, Solar, Kitchen remodeling and general fixing. Many try to upsell you or bait and switch. We had good ones and bad ones. When we were looking for flooring experts to put in Karndean Looselay floors we got 4 quotes. Our first great experience was that our property was so new that you can't find it on Google. Mike came out and could not find the place. I was on the road and guided him to the place. The new home builder was there with contractors finishing up interior and exterior painting and I thought they were still working. Mike got there and no one was there. Most contractors especially in California would have gone irate. Mike was very cool and said he will come back on Tuesday the following week. This was the first great sign. I then went to his store front and met with his wife to show me the different flooring samples. She went out of her way to pull all the samples. Great experience number 2. Out of the 4 quotes Mike was the 2nd lowest and the fastest to respond. My wife wanted to go with the lowest and came highly recommended by the house inspector who had that contractor put in his wood floors. I just had a good feeling about Mike and his family so I convinced my wife to go with Mike. My gut feeling was right. Mike, Victor and his crew were great and professional. They did a better job than the home builders. The caulking was professional, whereas the new home builders seems they were using someone that did cleaning windows for a living. Victor went out of his way to make sure the Hefa or Queen of the house was happy for she is a hawk for detail. The floors came out beautiful and the Hefa and I was very very happy. We had the best experience in all the years of dealing with contractors. Victor is great and a gem. The Hefa and I highly recommend Johnson fine floors. Happy wife is a happy life. read more

I had a big reconstruction due to a sewer line break 3 years ago. I have dealt with shoty flooring businesses (2 of them) since then. What a BIG difference dealing with Mike at Johnson Fine Floors. Mike met me almost immediately on the sales floor. He came out to measure and I had a bid within an hour of the measurement. I accepted the bid and the work began within days. The crew laying the flooring worked a good 8 hours or more each day. They were polite and always went above and beyond moving furniture and working around my 2 dogs. The crew left each day cleaning and making sure they had a conversation with me about what to expect next. Mike showed up each day to inspect the progress (WOW)! They finished in 5 days with flooring removal and replacement. When it was time to at the final bill, it was exactly as I was quoted. I will highly recommend this company. Finally a company that you can trust. read more

Johnson Fine floors is a sub-contractor on a bathroom remodel we are doing. So far I am unimpressed. They are completely unreliable. They started work on a Friday, and now as of Thursday, they have managed to install hardibacker on the floor(but not complete) and the shower wall, and install about 80 sqft of tile on the floor. That is it. Every day is some new worker who has to be brought up to speed on what is going on, at least when someone bothers to show up. Worker leaves at noon, says be back later to do second coat of waterproofing, and nothing, just vanishes. No call, nothing. Can not yet comment on actual quality of the work, since they have completed nothing. Of the 80 sqft of tile, at least 1 needs to be pulled and reset. Update, crew was here at the crack of noon. Failed to pour the shower pan per plans, but is that surprising since this is the 3rd crew(4th if you count the crew that no-showed on 1st planned day but never actually came) out of 4 days of work and missed the 2 other explanations that were given to previous crews. Have no hope they will get tile right on first try since it is a custom pattern using 4 different tiles. Update #2. At end of the day after inspecting the work, Johnson Fine Floors was fired as a sub-contractor. My Contractor had no problems firing them after seeing the shoddy work. Waterproofing on seams in the shower were peeling. Hardi backer on floor nailed, not screwed. Slope of the shower pan was uneven. Nook in the shower sloped inward instead of out, and missing backer on the back of it. In short, completely unacceptable work. Since they have been fired, the pan they poured has been jack hammered out. All f the hardi in the shower ripped out so that we can start over. Complete waste of 2 weeks. read more

This was our second time using Johnson floors. Mike was helpful, giving us samples to take home to check colors. We had to change our installation date a couple of times and there was no problem. The installer was hardworking and professional. The installation went well and looks great. We would go back again. read more

Mike and his team did a fantastic job in our kitchen. They were all so pleasant to work with from beginning to end, and made sure we were happy with the final job. read more

I have worked with Johnson's on many projects for my clients and have been so impressed with their professionalism, patience and attention to detail. They are very responsive -- sending estimates within a few days and are great at thinking one step ahead. Of all the flooring companies in town, Ramon and Mike are, by far, the friendliest and most accommodating (and we have a lot of experience with flooring companies). Very highly recommended! read more

So pleased with the tile job in my courtyard. Mike was able to quickly schedule my project, Arturo did a wonderful job and was alway tidy at the end of the day. They had to leave a bit uncompleted for some ironwork that we were waiting on, but returned and finished up the job right away! read more

Johnson Fine Floors was very efficient. Mike quickly came to the house to measure and got us a quote in a very timely manner. In addition, their quote was far less than other quotes we got. Mike was very helpful in delivering sample tile to, and picking up from, our home. I highly recommend Johnson Fine Floors. read more

Johnson "Fine" Floors was subcontracted by our general contractor (who was assigned to us by USAA) after a pipe burst in our house and ruined our bamboo floors. This has been hands down the worst experience I've ever had with a subcontractor. 1- They wouldn't replace the flooring with identical flooring that was available at Lowe's. So we were forced to choose something that was similar but not identical for our replacement. 2- They came and poured self-leveling concrete throughout our house *without* telling us they were going to do this. What's worse? It wasn't level in the least. 3- They started installing the new bamboo over the freshly poured self-leveling concrete without giving it long enough to cure. They also didn't let the new flooring acclimate to our home for 72 hours as they should have. 4- They never installed the trim around our fireplace and our stairs as requested because they said (and I quote) "That will look stupid." Never mind that it didn't look stupid when that exact trim had been there previously and didn't look stupid in the least. 5- When their team came back to paint/stain the trims that they did install, they scratched the floor all to hell with the refrigerator (which I told them not to move in the first place as it's a very tight fit and we had to remove trim to get it to fit.) And they repaired it with the only spares that were left to us. 6- Several of the boards in our kitchen warped within 6 weeks of installation. When they were contacted they insisted it was water damage. (The pipe that burst was at the opposite end of the house, and this part of the kitchen never got wet in the first place.) We bought a moisture meter only to find that the areas where the boards were warped were actually DRIER than the rest of the kitchen. So now, 7 months later, those boards look like they are about to pop completely out of the floor and I've had it trying to deal with these people. They are arrogant, they are nearly impossible to get ahold of. They don't show up when scheduled. At this point I'm about to rip the floor out myself and redo it, but I'm so angry about it, and I hope this review prevents anyone else from having to deal with this company. read more

Johnson's installed tile and bamboo flooring for us as well as our tile backsplash. Mike Akard helped us with decisions, owned the project, made sure jobs were done right and that we were satisfied with the job. The crew, Luis, Juan and Rafael did great work, are good guys and easy to have around. Definitely recommend! read more

We had Johnson fine floors put in a maple floor for us. We heard Johnson fine floors was a good company to deal with. We had decided on a Maple engineered hardwood floor. The installation of the floor looked good except for one blemished board in the entry to the room. The sales rep tried to convince us that these blemishes can be expected, however, this was a burn spot in the wood from the manufacturer and was very apparent (the board could have been discarded as we had plenty of overage.). They begrudgingly replaced the board. The transitions that Johnson Fine Floors supplied were not transitions but thin pieces of wood that they placed over the transitions.(this was not acceptable as they stood up too high and they were a trip hazard.) We insisted they put in a proper T transition. Johnson fine floors had us come by and see some wooden transitions that were not a match but we were told there was no wooden natural maple transitions available. (A blatant lie as we were able to locate the transitions right next door to them at Lowe's within 30 minutes of being informed that there were no maple wooden transitions available.) Johnson floors had us sign a release that the transition that they showed us was acceptable which it would've been had they installed wooden transitions but instead they installed plastic transitions that look like something out of a trailer house and not at fine home. The plastic transitions do not lay down flat and there are spaces under them as the installation was not done properly. When we requested that they come out and fix the transitions that I had paid for above and beyond the cost we had already paid. We were notified by Mike of Johnson fine floors that they would no longer service us under our warranty nor do any further work for us. We are kind and gentle people and have neither said or done anything to deserve the treatment we have received. We have built and remodeled several homes in the Austin area and worked with several contractors however this is the worst experience we have ever had. Mike the owner told me that he's been doing this for over 40 years now. There is more that I can go on about how we were treated, but would make this review even longer then it is. So with that being said, buyer beware, these folks are not honest or ethical. They do not stand by their work and they do not believe the customer to be right even when they are. read more