Ryan helped us replace carpet with hardwood on a very tight timeline. He was able to find some of…read morethe remaining inventory of the existing floors, and get the job done before we moved in. The price was very reasonable, and the installation was smooth. I would definitely use Austin Fine Floors again.

What great customer service! We had an issue with product from a flooring manufacturer, and Ryan…read moreand Maritza went to bat for us. They made sure that we were treated fairly, and they stood behind their promise to sell quality flooring. I highly recommend Austin Fine Floors because of their integrity.

Great pricing and install quality....if you can deal with the delays…read more Our flooring adventure began with a bang. More precisely, a whimper. Our two dogs had absolutely destroyed our ten year old carpet, and we were long overdue for a replacement. More carpet, for maximum dog wallowing/belly rubs? Or deny them these simple pleasures and go for hardwood? As our budget would have it, neither; we ended up opting for vinyl plank. Andrea was very helpful during the selection process, sent us home with a few samples and within 20 minutes we had a winner. A few days later she came by to take measurements, collect our deposit and give us an arrival date. The date came and went. "Well, no worries" I thought, Fashion Floors was in the midst of moving their showroom, this was far from a carpet emergency (is there such a thing?) and they hadn't cashed our deposit check anyway. After a few rounds of phone tag, we settled on an install date! Typically this would be the type of project I would tackle myself (and take months to actually complete), but in this case the install included hauling off the old carpet, leveling the subfloor, as well as removal/re installation of the furniture. I figured it was money well spent. We were told our installers would be here between 9-10am. You already know where this is going. They showed up a little after noon, but to their credit, they started busting ass and had the job nearly complete in five hours. Now, it's the "nearly" part that's key here. Apparently they had either forgotten or not been given all of their supplies, so they left for an hour, came back and worked until nearly 8pm. Kudos for the tenacity and the fact that they completed it in one day, but it would've been nicer not to have to rearrange the entire day. We finally made it to their new showroom to go drop off our final payment, only to find the place dark, doors locked at 10am on a Friday. We hopped next door to TacoDeli for a leisurely brunch, came back at 11 to find the place still closed. Bizarre. This necessitated another trip the next week to get these folks paid. Pretending to be outraged on the internet seems to be the newest fad, but you'll get none of that from me. There were some minor inconveniences here and there, but at the end of the day we are very happy with the material and installation, and the new flooring really did transform our bedroom. Give Fashion Floors a holler.

The store has good collection of LVP and the owner Janak was attentive to our requirements and…read morehelped me through the selection. Had no issues there. They had to remove the tiles/carpet and then had to install the LVP in my brand new home. The guy who turned up to get this job done did not even have minimum sense to seal down the areas to avoid the dust from tiles to spread. Also, owner had told me he would send shoe moulds but then did not. I had to follow up on that and get it on time. After the LVP installation , I was so disappointed to see a lot of dents/paint peels off the walls everywhere he took off the tiles. The shoe moulds was in a different color and did not go well with the baseboard. Owner promised me to correct with paint touch ups but never showed up after collecting the check. I realised only at the end how the owner could offer me better pricing. He balanced the good quality product with cheap labor. Owner does not respond to any future queries. I had to hire painters at my expense to fix the damages. I would not recommend this business to my friends.

Our White Oak hardwood floors in our condo had gotten scratched over the years and there was some…read morewater damage in a few areas where the boards met. So, we hired Alex to sand and refinish our floor, and apply coats of a new matte finish to seal it. Alex did an OUTSTANDING job and our floor looks just beautiful again! We were so pleased with his work. Alex is responsible and professional and his quote was reasonable. I highly recommend Alex and Uriostegui Hardwood Flooring and I'm very happy to support this small business. Leslie Keyh

Alex and his team did an excellent job refinishing our pecan floors. They were courteous,…read moreprofessional, fit into our schedule to complete a large job, and were competitively priced. They moved furniture and covered shelves with plastic to keep everything clean. We love the result. I can highly recommend them!

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!

Shane did a remarkable job on my kitchen backsplash. Clean, prompt, fair price. I highly recommend.read more

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

2 years later or lesser than that, I just haven't revisited the showroom yet to see what can be…read moredone. Our vinyl planks are buckling. I was told their warranty is for 1 year but does that cover workmanship? I'm not very happy after all since the planks are throughout the entire house! Will provide update once I speak to them!

Ibrahim helped us prepare our house for sale. He had fantastic ideas that made the best use of our…read morebudget and had a variety of professionals he could call on to address the variety of items needed. He was incredibly responsive whether that was items on our punch list that were missed by the contractors or new work we wanted to add to the scope of work. The painters did the interior and exterior and did an incredible job! The flooring including tile and carpet were well done. He also suggested we sand and stain the upstairs floor rather than replace it saving us money and the floor looked like new! We were having a plumber install a new stovetop and discovered the granite was 1/4 inch too small. We had no work done relating to granite, but called Ibrahim and he was able to get a professional out there the next day so we could continue with the install quickly. Ibrahim acted as a general contractor and was able to keep our project moving especially in our tight timeline of 4 weeks to get the house ready to put on the market. It took a lot of the stress off of us and we appreciated having such a knowledgeable partner on this project. I can't recommend Arbor Floor N Design enough!

Total Pro Flooring is the best group of Contractors that I've ever worked with. They are…read moreresponsive, precise, quick and trustworthy. Chad's showroom has an amazing selection of products, varying in all price ranges. There's something for everybody! We did a home remodel, and many of the other Contractors would be late, wouldn't show, or would be way behind schedule, which I've been told is expected, unfortunately. Not this group, true professionals! I 100% would use them again, and would recommend them to anyone else looking for beautifully installed floors.

I recently bought a fairly new home (only 2 years old) and decided to change the floors right away…read more My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr. From there, the process was seamless. Chad assigned Simon to come out, take measurements, and show me flooring samples. Simon was absolutely awesome to work with -- always quick to respond to any questions I had and stayed involved through the entire process. Everything moved faster than expected, which was a huge bonus! Their pricing was also better than other quotes I had received, and the quality of work exceeded my expectations. I'm so happy with how my new floors turned out and grateful my realtor pointed me in the right direction. Big thanks to Chad, Simon, and the entire Total Pro Flooring team!