Great service at a great price even on big orders !!! I would recommend them for anyone who needs…read morequick and professional service.

Had about 300 invites done here. They were done the same day with great quality! Did research and…read moregot quotes for other places for twice what I paid here. Will be going back again!

The person serving me was very helpful, the finished product was beautiful, the timing was fast,…read morethe price was great!

I needed airport signs to welcome the women's professional baseball team from Hong Kong. They did a…read moretremendous job working with me and printing the signs, all with a very quick turnaround. This is why it's so important to shop locally! All the people I dealt with were very professional and pleasant. Would highly recommend!

Rock River Printers were awesome! I went there to get our wedding invites and she worked so well…read morewith us. She is a very calming and patient person which is exactly what we needed. We had three different ideas of what we wanted and she found a way to make them come together for something we loved without it costing us an arm and a leg. I love the way the invites came out.

I had the best time designing my invitations & thank-you cards with Teresa! The finished product is…read morevery elegant & high quality. I've relocated recently to Louisville, KY and Teresa was still able to accommodate my vision & price point long distance. I'm very pleased with Rock River Printers and always enjoy supporting local small businesses. I plan to create my wedding ceremony programs with her also. Highly recommend!

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I feel the quality of service from there morning shift members are trash. Horrible attitudes but…read morethat could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees.

Fantastic business - shame one negative review can damage it's rating so much. Tom the owner, David…read moreSiegel the store manger and their staff are nothing short of excellence and great customer service. I watched the staff interact with customers while in the store and they were all treated well. Fair pricing too - shame Tom had to shutter the business upon retirement. Bought my 3rd DSLR from Camera Craft in 2011, and it's still running strong in 2025.

1. Misspoke about price of D750. If it's $1799 at Best Buy and $1796 on Amazon which it was…read moreCamera Craft says it's $1799, there's a special of $200 and they don't make sure you know it's $200 off $1999 so essentially $1799 the same as Beat Buy and more than Amazon. 2. Issue 1 caused issue 2 of wasting my time in the snow to drive out to dusty Rockford, IL in the snow thinking we were going to get the D750 for $1599 but nope! They need to clarify it and make sure not to mention anything but the final price or make it clear that it was marked up to $1999 and a $200 off makes the final price $1799. 3. I had to pay a baby sitter to watch my kid and the owner didn't even want to price match with Amazon!!! 4. I mentioned the price difference I was expecting and he apologized that I misunderstood. Man, just because I am not white don't mistake me for not understanding what I fully heard. You better clarify to customers the one and only price instead of pretending to be a good deal like Kohl's where they make you feel like you saves $236 when you spent $80. That's misleading. 5. Unprofessional-comments like "Is she this difficult at home" when I wanted to compare lens since I was there. I should have left ASAP since his jerkiness was starting to show itself. 6. I made my decision to buy the used D750 yet he the owner Tom Brady didn't know how to check for shutter clicks? I call BS! He didn't know how long the owner had had it. He just knew he just received it and had not entered any information to turnover that camera for a percent which made me have to waste my time as he entered that information. Tom Brady also kept upselling $100 filters and plastic screen protectors which are up more time. 7. He did not seem to take care of his merchandise one time pounding Tamron Lens into the extra battery I was to buy. I asked for a new one because I worried the lens was damaged. He didn't have one. I felt bad like I had to accept a rotten apple or not a perfect fruit. He said oh it's find. He leaned the monopod I wanted against his glass case and it kept falling, again making me thinking I was going to have to accepted damaged goods. 8. My credit card company would not allow that transaction to go through anywhere for any customer so I was unable to purchase it. I went home and realized I was happy it didn't go through as I really wanted another type of Nikon D800 that the store didn't carry anyway. They seem to have had a VERY Limited Selection. 9. Cheapo -was not going to discount a little more for the used D750 and sell it at $500 off I asked for $600 off since it was used for 6 months but with no proof or shutter clicks to prove it. He said "I'm In the business of making money." "Well not today!!!" CitiCard thankfully declined! 10. I should have believed the many negative reviews about this place. I saw how he had responded and thought how rude but meh just let it go. There aren't many camera stores. Now I know the reason why! Amazon is cheapest and has fast and free shipping! I didn't even try the new camera I bought from Amazon just read tons of reviews on Best Buy and Amazon's site. I also watched tons of videos on YouTube. 11. Rude AF-I called to let him know asap I didn't need him to hold he camera so he had he opportunity to sell the clearly used camera. Instead of thanking me my google voice recorded his harassing phone call. He talks about how I wasted his time. Boy, you wasted my time when I arrived to find the price was misleading $1799 not $1599! You had me waste time driving out there an hour and back an hour in the snow and desolate roads of Rockford when I could have just made a purchase of my dream camera from the comfort of my home like I did in the end because my wonderful credit card company just happened to go down. Who needs a camera store when you have Amazon, Best Buy, and YouTube for comparisons. Tom Brady you can't argue you provide a service you are greedy and if you worked at Best Buy I would have complained to your manager because you clearly have no manners and don't know how to keep customers. If you hadn't called to scold me in my voicemail and had thanked me for telling you rather than having you hang on to that crappy used camera you took in, I would have maybe recommended you and your store, or maybe purchased something at a later date maybe a $100 filter. 12. This store had limited selections. We went there with one price in mind to being mislead. They didn't have the Nikon 800 or 810 only the Nikon D750. 13. Be accountable because you're confusing!!! Only announce the final sale price and stop confusing your customers. 14. Pathetic-You just about gave me a white cheap plastic cover for a black DSLR and then switched it when I was not satisfied with the goofy look. In business, as a store owner you should know I have my right choose any camera. Your behavior as an owner is unacceptable, inappropriate and arrogant.

The best printers in rockford!!! Excellent quality and speedy delivery. Will definetly be using…read moreyou guys again!! thanks

From the owner: Commercial Printing, Graphic Design, Brand Identity, Social Media, Marketing Materials.read more