Really this place should be shut down or taken over by the state. From what I saw on TV they did not inform the public when the Nitrates were extremely high. They also sent my mother a shut off notice 2 days after her bill was due. Which she had taken to the post office three days previous to the due date. Then they posted it 4 days later. Which is ridiculous, because it went to the same post office that serves Johnson Ranch and should have been received the next day. Sorry nothing good to say about this place. read more

I have trying to reach Johnson Utilities for two hours now this morning to make my payment and all I get is a busy signal!! By the way, when I informed them I was going to be gone for several months (snow bird) I still had to pay each month or pay their deposit again, I did not have to do this with any of my other utilities, but, they have us and they know it. read more

It is a horrid feeling knowing I can't just change companies, we are stuck with these people. Outside of outrageous cost, the customer service is the worst I have ever dealt with in any area of business. I was able to deal with this firsthand when they 'lost' my money order I had to put in the drop box since their hours are absolutely not workable for the average working person to pay in person. So here I thought I paid my bill to having my water shut off during the day and ended up paying almost double just to have it turned back on. So when I called, not only did they not care that THEY lost my money, they didnt believe me until they watched their security tapes to see my car pull up at the time I said. The manager was extremely difficult to get ahold of and when I did, he did not call me back when he said he would. I ended up having to call him back days later and he as well as his receptionisits could care less that they lost my money! Probably because they ened up getting more money from me having to pay a late fee and disconnection fee. I absolutely hate using this company and am debating on moving out of this subdivision just to use a different company. DO NOT USE THE DROP BOX! read more

I give Johnson Utilities 0 stars. They are over-priced and out for the money only. The water often gets bad impurities that can make you sick, or worse if you are a small child or an elderly person, and they don't inform you until the news gets involved. They mess up your bills (sent them to someplace in Glendale) and then they disconnect your service for not paying the bill you never received. Then you have to pay to have the service reconnected as well. Instead of just letting you know when they come that there is a problem, they would rather collect the extra fee and get bad reviews than take the procedure to help you as a customer. (especially after the billing issue was their mistake, as I have never had an address in Glendale). I will never live in another home that has Johnson Utilities services!!!! They are definitely the worst company I have ever dealt with! read more

There should be an option for minus 5 stars! Johnson Utilities is the biggest scam going. I do not even have their water service, only the sewer in our area. Both last month & this month they have left bold "unpaid" shutoff notices on our door. WE HAVE ALWAYS PAID OUR BILL! Last month was the same. They shut off our sewer & we cannot run the water, dishwasher, showers or flush. We called & the rep stated there was a 2 month past due for$. 91.00! This exact incident happened last month. The rep stated she sees it was paid, but "has no explaination". So, in order to use our water/ toilets, we have no choice but to pay them another $91.00 that WE DO NOT OWE! Also, we have not received any monthly bills from them via mail as we used to. The rep stated that we should check with the postal office because several other customers in our area have stated the same. Ya, because you are not mailing bills Johnson!! Then on top of all this, I'm reading that George Johnson ( owner) is currently facing criminal charges of bribery & conspiracy yet the poor customers STILL have to pay for services they don't owe because they have us over a barrel !!! CROOKS! HOW HAS JOHNSON UTILITIES BEEN ALLOWED TO ROB PEOPLE FOR ALL THESE YEARS?!!! Why are they charging so much for sewer anyway? It's way too high! I hate to imagine their water rates- for the dirty, contaminated water nobody feels safe drinking- ie; high nitrate concentrates as well as a couple occasions of fecal contaminatation!!! read more

I lived in San Tan Valley for 10 years... I never had the water shut off, but always hated the high bills... When we lived there, it was always a minimum of $78 regardless of how much water we used... no pool, and no front lawn. And then there is the awful smell in Pecan Creek. I guess Johnson's version of a modern sewage treatment system is more like an open cesspool. I could go on and on about all the other things I have learned about the company..., its just not worth my time.... So glad to be out from under their tyranny. read more

Was confused with an issue, and they were sure to assist me immediately and was happy when all said and done.

Worst company I ever dealt with. Been with them 5 yrs. Received bill yesterday two weeks late due to it going to our home in Nebraska first then came here. They shut water off this am ,no call or notice, I went over to explain and pay bill. Totally my fault for not paying on time not their problem at all . No check for payment accepted just cash. $50 late fee and $130 reconnect fee and we can have water again. You gotta love highway robbery! read more

I bought in Johnson Ranch 32 month ago ( october of 2015) as an investment property until i retire. i had my place rented until recently. i took it over and put utilities back in my name in early February 2018. My first water bill was for 2000 gallons about $130.00 ( February to March). thought it was a little high but i have a pool and drip system so the plants and had nothing to compare it to and paid it.Last Friday i got a bill for March - April. it says i used 31,000 gallons and am being charged $656.00. I had my landscaper out to check the drip system ( and paid him $225.00 for that service) it checks good. I had the pool service out to check the pool ( which i do weekly) and the pool is all good. I had the house checked out by a local friend an no water running and no water damge in the house, verified by a water meter that was not moving the day he was checking it. The house is Vacant, where could 31,000 gallons of water gone???? called Johnson utilities they are not really caring about this and I was told I have to pay it or face the water being shut off. I have now heard from 3 locals there that this has happened to them as well in the past year. What do you suppose is going on here?? read more

This company is an absolute farce.Poor customer service ,they close their office earlier than times stated and charge a 50% late fee.After years of charging high fees for services they were forced by the state of Arizona to reduce their rates. read more

Johnson Utilities is horrible. We can't reach anyone on the phone. Our water was shut off today and our bank shows the payment as posted. My husband went over there and they claim it takes an additional 3 to 5 days for them to receive the money. Now we have to pay them again plus a $50.00 connection fee. I hate this company. It overcharges for water as it is! Makes me want to go without water for a few months just to show them they aren't wanted. read more

Johnson utilities has no scruples. Don't even be one day late with your payment or your water will be shut off. Can be turned on for a $130.00 deposit and a $50.00 reconnect fee. If they had competition they would be out of business. read more

After their latest fiasco with nitrate levels that were never disclosed to the customers and then denying it ever happened blaming the adeq saying that their employee made a mistake I had to check back in on one of my favorite past times, checking the horror stories from people on their google reviews. Then wouldn't you know I was shocked to find out that somehow they had hundreds and hundreds of 1 star Google reviews removed. I check the site and they only had 4 reviews total. 2 from about a year ago that were decent reviews and then 2 from the past week that you guessed it were 1 star reviews. Just one more notch on this companies deceiving dastardly ways. So now I am moving to a company that can't be bought out and leaving my 1 star review here as well. Its important that before people make a decision to live here they can have information about who they will be dealing with. A company who has the worst customer service and every time something goes wrong they blame it on someone else without fail. Just check past news stores of bad water levels and sewer issues. It will make you sick. read more

these are the angriest, nastiest, unpleasant poor excuse for human beings working here. they talk to me like i am a homeless derelict and would not let my daughter make my payment. the turned my water off after i tried calling them for three day - fast busy for 72 hours and no one answers the phone - so i was unable to make the payment. they made me show id to take my payment. nosy people. even the pharmacy will let my husband/daughter pick up for me but not johnson utilities!!!! they treat us like trash! they talk to us like we are trash and they smirk at you because they control everything. my daughter got upset because they would not take the payment and they threatened to call the police. seriously. someone needs to take this company out of san tan valley and put them in a hole somewhere. i hate living in here and i hate being a hostage to these nasty vile criminals. we will be moving as soon as possible - i refuse to be treated like this. the water smells like sulpher and tastes horrible. not fit for drinking. this might be a cause for erin brokovich! and not merging with queen creek prevents us from our rights. they are scum and they are stealing from us. they purposely don't take a payment so they can shut off and charge you to turn back on. read more