Nqobile was AMAZING!!!! He was very patient and informative during my walk in visit. I came in for…read morecontacts and he made sure I had the best deal possible to get contacts AND glasses!!! He made sure my son was also comfortable and calm so I could focus on what I needed. I am so very appreciative of him and his service! He is great! Definitely ask for him when you come in.

Customer service I have been using this location for the last 3-4 years. Me and my wife and the…read morestaff has been great. And we have been spent on average from $700-$900 per pair of glass with my insurance. The frames are great ok but recently the 2 years I have been getting my frames online but still using this vision works for the lenses. Which you would think it would be a bit less .but they still charged me the same amount on my insurance as if I were buying the frames and lenses. Which ok no problem I like the staff who is usually ok. But recently the lenses started to develop a fog like spot with in the lenses not sure why. But took back to vision works in highland Indiana on 1-18-2026. Showed to the receptionist at front desk she didn't know why spot was in lenses and looks to be on the inside of the lenses . So she told me to wait on the male named Bile . So once he looked at my glasses he told me in my opinion that my lenses in my glasses that I were all the time had been exposed to heat or has some how been heated up and that's why the lenses from the inside of the lense had formed a cloudish spot in the inside of the frame. Which was very insulting and dismissive of this young man with arrogance and unprofessional customer service. And told me I would have to see what the manger would say and that he believed my glasses that I keep in the vision works glass case that came with my glasses. And that I somehow caused the defect with in the middle of the interior of the lenses which clearly looks to be a defective with in the lenses . Nothing wrong or any defects with the frames that I bought online because the frames from vision works don't usually last more than 2 years and are not durable. But I still tried use their service for lenses. But I will no longer use this facility in highland Indiana hope that they train the part time young disrespectful mangers especially Mr BILE . He needs a customer service course.

Receptionist could be more welcoming to everyone not just to a specific party. Unfortunately I came…read morebecause I love there frames and the doctor. But this was not a great experience at all today. Only ask for waiting time . She stated not sure !! Only to give a warm greeting to the next person that walked in the door !!! We have truly forgot that customer service keeps a business unfortunately I like this Doctor!!!! I guess I'll try the Merrillville location

I bought 2 pair of glasses wore 1 pair for a month and the lenses started shattering.They took them…read moreback for repair started wearing sencond pair and the lenses did the same thing this is 4 times I have had to return for repair.I did buy the insurance and was told that my glasses won't be fixed after that.I have had glasses since I have been in my 30's was in a car accident and glasses flew off my head and only minor scratches.The companies that are making these lenses are using cheaper material I payed 600.00 for these glasses and shouldn't have these problems.

The office is clean and welcoming. Staff helped accommodate my availability as well as pleasant and…read moreprofessional. Dr. 'K' took time to explain all aspects of the eye exam. Definitely a place where I felt valued and welcomed. High five!

I've been here 2 or 3 times now. The first time I got an exam and glasses. They were so kind and…read moreprofessional. They explained everything to me in detail which I greatly appreciated. This last time I went in for a contact lens fitting. They got me in the day of and it was a super quick appointment. I love how there's little to no wait time here and how friendly everyone is.

when u go in there, youre the only patient , he takes the TIME and his prices are good too.read more

Didnt know my son needed glasses until we got an exam. They were very helpful and patient with him…read morewhile picking out a pair. They made him feel very comfortable. They took the time to find a pair he liked and made sure they fit his face. He loves his new glasses and now I have made appointments for everyone in the family!

I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

The Optometrist Dr. Gregory Artim showed up to work 25 mins after a 10am appointment and proceeded…read moreto take his sweat time before getting to appointment. Then proceeded to testing with the machine having smudges on the lenses for the better or worse testing. And blamed me for touching it. The Front receptionist Judi is an absolute gem!

Great service. Great glasses. The eye exam was very thorough and spot on. Thank you everyone at…read moreAmerica's Best in Schererville for all your help.

Dr. Ferguson and the staff are super helpful. I even moved my Mom over to their practice. For…read moreyears, I would pick glasses that I liked but didn't look good on me. Their staff is helpful, and I have started toward glasses that are the right size and look good. They helped me understand my Mom's Medicare diabetic visit and what is covered by her insurance. Over the years we had double coverage. The staff navigated and explained the pros and cons of the benefits of each plan and helped us use the most cost-effective options from each of the plans. They have fixed my kid's glasses countless times for free. They are the best.

I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor;…read morehowever, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but problems with them. Today I had the most appalling experience with the staff at this eye doctor office. I called to ask if I could get a free contact lens because my order won't be delivered until Tuesday, and today is Friday. I explained that I couldn't see while driving and needed the contact lens urgently. However, the staff member who answered the phone was incredibly rude and dismissive. Instead of showing any empathy or understanding, they spoke to me in a condescending and patronizing tone, telling me that I should have planned better and had gotten my glasses updated even though it took 20 phone calls to get my contacts ordered. They made me feel like I was a burden to them and that my situation was insignificant. I couldn't believe how unprofessional and callous the staff member was. Their lack of empathy and understanding was truly shocking, and I was left feeling frustrated and disheartened. I will never return to this eye doctor office again, and I strongly advise anyone looking for eye care to avoid it at all costs. The staff's lack of respect for their patients is completely unacceptable. I have multiple stories about this office, this was just the cherry on top

Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

I have never had glasses so this was a very new experience for my daughter and I. My daughter was…read morerecommended by the school for an exam. I went off my insurance list. They are close to home. There was no wait time at all everyone was very friendly and very good with my daughter. The exams were fast. They were very through. I has a great experience and I highly recommend Advanced Eye Care.

I came in on Dec 18, 2025 to get a pair of glasses. Called in several times to check progress, was…read moretold the glasses were processing. Received a phone call on January 12, 2026 telling me the glasses were never processed due to a computer glitch. Called back on January 15, 2026 because Evette the General Manager was suppose to further update me on the process, needless to say she did not. Yvette was very rude and short. AS Of Jan 22,2026 still no glasses. In a few days I will be revisiting this location to get my money back and place a complaint with the BBB. I'm currently in the process of trying to reach out to MyEyedr's corporate location, in or near Vienna. I would advise anyone needing eye care of any type not to visit this particular place of business. The staff is rude and they dont care.

My experience was great, Check in was smooth. Pre tests went fine. I saw Laurey L Schillman, she…read morewas awesome. So, if I was just basing this on my experience alone, 5 stars. However, the end of the night---there's not enough help. There was a lady waiting to be checked out. Idk if she looked around, but she said was not getting frames and wanted to get checked out. She spoke up at the register. The one lady told her they were only two ppl and she needed to wait her turn. Maybe 5-7 mins go by, she spoke up a 2nd time, and said she was gonna leave. Then one of the ladies decided to ring her up. It took all of 2-3 minutes. As a customer, I didn't like seeing that. I didn't notice her until she spoke up, but I would guess she must have waited 15 mins altogether. I also ended up leaving and not getting frames (though I did try), it had more to do with price--and I felt I could get a better deal elsewhere. There was still one customer after me. They were closing in 15-20 mins.