I'm so glad I stopped by Southland Hardware because you will not be finding me at a big box…read morehardware store moving forward. They have just about anything for home improvement and projects. I was greeted at the front by a friendly lady who guided me to what I was looking for. She went above and beyond with explaining the different types of pesticides and her personal experiences and recommended methods of application (scatter the boric acid around instead of a straight line for roaches, which I didn't know!). It was a lot of fun browsing the store because there was so much to take in. The layout is like an antique store but for hardware, from plumbing to doorknobs to cleaning supplies, they had just about everything. I had an extremely great experience at Southland and will be back! And do not fret about parking, there is a large - by Montrose standards - parking lot in the back.

I've since changed my mind about this store, which I now consider to be a "neighborhood treasure"…read more Where else can I can get answers about what I need?, certainly not the big boxes! They have since become much friendlier and easy to do business with.

Most unprofessional operation I ever dealt with. Driver just dumped, fragile, melamine sheets onto…read morethe pavement, after agreeing to have them offloaded by hand. Took 3 phone calls to assist the recipient with moving the sheets. After it was done the driver just left a pile of trash in the middle of the street. Zero accountability from management.

These people have no idea what customer service is. they took my money and gave me the wrong items…read moreand refused to exchange. I have to wait 3-10 days to get my money back to proceed with my project. The drive was 2 hours each way and had to make 2 trips because they closed early when they said open until 5pm. they are employee owned so no one to complain to. The guys helping my contractor just stood there and laughed at him. They do not deserve my business and will NEVER use them again. BEWARE THEY ARE HORRIBLE!!!

I love Home Depot, however I hate visiting this store because some of the employees have poor…read moreattitudes for no reason. Today I visited for the Kids' Workshop with my Girl Scouts, and the of the ladies back there were rude . Let's start with the seating , she told my parent who was older and had knee problems she couldn't sit on the buckets because they were for the kids. Well I'm looking around, and there are SEVERAL people sitting on buckets, and she didn't tell them anything. I asked the girl with long braids for a wipe so my parent could clean up. I said thank you , and she rolled her eyes at me and did not bother say anything. If you didn't feel like working, you should have stayed home . People like this is why no one wants to shop in stores because no one wants to deal with ignorant, angry employees. It's really sad they are policing items that are FREE to children, and giving our Troop attitude . I'm glad my girls are too young to understand , but I clearly read the negative energy in the store . I will be following up with corporate because I'm tired of the attitudes around that store. I guess some of these people forget customers are the reason they have jobs! Also one more thing.. Most of these buckets were not being used , yet the employee told my parent she couldn't sit. Thats absolutely ridiculous!

I am writing to file a formal complaint regarding the unprofessional conduct of staff and…read moremanagement during my recent store visit concerning a Milwaukee bundle deal. The sales associate, Sam, initially stated the item was unavailable. When the manager, Liam, was called, he refused assistance, citing he was "too busy," and proceeded to treat me disrespectfully, asking, "What am I gonna do about it?" The dismissive and discourteous behavior of Manager Liam and the lack of professional support were highly unsatisfactory and constitute the rudest service I have ever encountered. I request an immediate investigation into the conduct of the staff involved and look forward to hearing the corrective actions that will be taken.

Had to place an order to pick up and this Home Depot had the items I needed…read more Placed my order and the email stated that my order would be ready in 3 hours, but to my surprise my items were ready in 30 minutes! I got in my vehicle and drove to pick up my order. I decided to go inside and I am glad I did. The people here were so kind and helpful. I got my order and felt like I had made a new friend. The selection at this store was great. The value was a better price than Amazon! I recommend this Home Depot.

I am writing to share my deep disappointment regarding a very frustrating experience I recently had…read morewith the purchase and delivery of a dishwasher from your store. What should have been a simple process turned into five weeks of repeated mistakes, delays, and inconvenience that left me feeling completely overlooked as a customer. September 27th Damaged product, delivery rejected October 4th Wrong Make/Model installed October 11th Damaged product, delivery rejected - promised White Glove Deliver on following delivery October 18th NOT White Glove Delivery, wrong team sent (needed hard wiring) October 22nd Finally, correct delivery along with install team, promised to be first delivery stop, but alas another miscommunication, and I was the third delivery of the day. As you can see, I spent four Saturday's waiting on Home Depot and finally taking a half-day off work to once again wait on Home Depot. The situation caused unnecessary stress and inconvenience, something I never expected from a company I've trusted for years. Given what I've endured, I am respectfully asking that Home Depot acknowledge this experience and offer appropriate compensation for the hardship and inconvenience I was put through. I truly hope this message reaches someone who understands the importance of standing behind your customers when things go wrong. I look forward to hearing back soon with a fair resolution.

Very friendly service. The person who did our check out at cashiers was very kind and…read moreknowledgeable. Inam was very helpful

Bought a multi position wall mount for a large tv. They have quality mounts for a great price…read more Bought one for our bedroom just like the one I purchased today and it has worked fine all these years. They knocked off half the cost when i bought a yearly inside track membership. The price of the membership was 5 dollars more than the original price....no brainer.

Great store great employees low cost always helpful. I'd recommend them to my GC buddies and subs…read moresubs

I have been going here for many years. Cashier always friendly and helpful. Finding help not always…read moreeasy tho. Prices sometimes great.

I'm so glad the outlet moved from Katy to Stafford! Every time that I've visited, the staff are…read morefriendly and helpful. You can also create a "wishlist" and the employees will reach out to you if one of the items becomes available. Also, if you're browsing around the store and come across something that interests you, the store will hold the item for you for 2 hours. The inventory can be hit or miss depending on what you're looking for but it's worth checking out if you're in need of nice furniture at a great discounted price!

I walked in and walked the whole store, looking at everything and the sales people there never…read moreapproached me never said a word. As I was walking out a young Hispanic lady was walking in with her three little kids. She looked like the type that is well to do. From across the store, the employee spoke loudly " hi welcome in," signaling her willingness to help her. I was walking out that was her opportunity to at least say thanks for coming. Her and her coworkers silence did say Black people don't matter. I'm in the market for quite a few things, but I don't put up with crap like this.

I went to Home Depot a few months ago and approached an employee standing around not doing anything…read morebut looking at his cell phone in his hand. I finally received his undivided attention. At least at the moment, what I believed was his undivided attention. I asked, what aisle do you all have the insulation? The employee responsed, "What are you going to use it for?" I explained to the employee, my intention is to apply the insulation in my vehicle. He said, Go to AutoZone. As a result, I walked away in the same manner the employee walked away, and discovered the exact insulation I was looking for, two aisles over from where the conversation took place. The employee appeared more interested in his cell phone than helping a customer. As I write this much needed review, Home Depot stock is trading at $368.44 a share. What embeciles would pay for a stock at this current time and place with people like this employed at Home Depot. The employee obviously has no companionship by taking up the time of a company looking at pictures of porn on his cell phone. This is what I discovered later after making a few calls, the employee had his undivided attention directed on. It's this just like stealing? And then, Home Depot has the audacity to place a robotic camera and voice surveillance system right outside the door to deter supposedly black people and other people from stealing. I witnessed two other customers walking together upset as a result by the same experience I have shared. This is a true and factual statement.

Like everyone else here. I dislike The Home Depot on Sam Houston Parkway in Chinatown. I tried…read morereally hard to avoid shopping here and drive as far as 20 miles away to buy something after I touched and felt the merchandise. Last week, I was just here to replace some decorative pots for my patio. Inventory on the app says 6. I went to Garden Center to get 3. Guess what? They have 6, but 4 of them are cracked in the rim. One was soiled and one has latex paint on it. So I drove to Northwest store to buy them. The return service desk was ridiculous. When I saw 6 people in line, I left to wait in my car. Because of social distancing, the line went out to the door. When I came back, one person was being helped, one person was busy on his phone completely ignoring my existence and last one having conversations with her coworker. She waved at me as she was ready to help me. But they kept talking as the other lady had mask on her chin. Thank goodness for the plastic fence. She had not spoken a single word to me, including thank you I almost thought this service should be replaced by outsourced call center agents via computer monitors. I saw they finally got online order locker. Since I had terrible time with online order at all Home Depot stores, I said don't bother. More bad experiences were after the start of Chick-fil-A appeared in the parking lot. Those day laborers crowding the entrance to cause cars backed up to the street. There was no way to drive into the parking lot while dodging from fast moving traffic on Beltway feeder road. There was no law enforcement or management around to stop them or move this activity to a different entrance. I understand someone has to eat and someone wants quick helper. But come on, move away from the entrance.