Had to place an order to pick up and this Home Depot had the items I needed. Placed my order and the email stated that my order would be ready in 3 hours, but to my surprise my items were ready in 30 minutes! I got in my vehicle and drove to pick up my order. I decided to go inside and I am glad I did. The people here were so kind and helpful. I got my order and felt like I had made a new friend. The selection at this store was great. The value was a better price than Amazon! I recommend this Home Depot. read more

I am writing to share my deep disappointment regarding a very frustrating experience I recently had with the purchase and delivery of a dishwasher from your store. What should have been a simple process turned into five weeks of repeated mistakes, delays, and inconvenience that left me feeling completely overlooked as a customer. September 27th Damaged product, delivery rejected October 4th Wrong Make/Model installed October 11th Damaged product, delivery rejected - promised White Glove Deliver on following delivery October 18th NOT White Glove Delivery, wrong team sent (needed hard wiring) October 22nd Finally, correct delivery along with install team, promised to be first delivery stop, but alas another miscommunication, and I was the third delivery of the day. As you can see, I spent four Saturday's waiting on Home Depot and finally taking a half-day off work to once again wait on Home Depot. The situation caused unnecessary stress and inconvenience, something I never expected from a company I've trusted for years. Given what I've endured, I am respectfully asking that Home Depot acknowledge this experience and offer appropriate compensation for the hardship and inconvenience I was put through. I truly hope this message reaches someone who understands the importance of standing behind your customers when things go wrong. I look forward to hearing back soon with a fair resolution. read more

An exceptionally user friendly store; carrying just about everything needed for construction, home and garden. The attentive staff, actually Looks for customers to assist! 2,000 plus stores in the USA; gives Home Depot tremendous buying power and the savings are passed on to customers! read more

The Home Depot - Hardware Stores Near Me - Sugar Land, Texas

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Went to the store and saw the paplver were on sale for $0.10 the loaded basket and then asked a representative if it was correct. Representative said no they were not and unloaded products and walked away. Call the store to speak to the store manager and was spoken to somebody by the name of Will who made me believe he was the manager and ended up getting disconnected. When I called back I talked to the service desk who spoke to store manager John about the product and I'm asked to have them honor the price which is by law and the service desk rep stated that John said that he would not honor the price. Price was very misleading and I felt as if it was a bait and switch product. Went back and double checked to see if the product was moved or if the sign was taken down and it was not. I will not be shopping at this location ever again read more

The Home Depot - Hardware Stores Near Me - Sugar Land, Texas

Worst customer service Garden department opened 15 minutes late. Everyone was rude from fork lift driver bringing up wrong pave-stone to helper ( Bertha )to cashier. read more

Home Depot can be overwhelming to a homeowner who is not familiar with tools and fixtures, but Lester at Home Depot walked me to everything I needed. He was knowledgeable and suggested items I did not even know were needed. He was not the first one I asked for help, others merely gave aisle numbers that meant nothing, but he took the time and care to make me feel valued as a customer. Great employees make this a place to go. read more

Incredible customer service and the vast selection is second to none! Truly a leading home improvement superstore because no store does more that much is totally true!!! read more

The Home Depot - Specialty department is so pristine you'll find exactly what you're looking for! - Hardware Stores Near Me - Sugar Land, Texas

Love Home Depot, but customer service and competent coverage needed at this location. I was at this location in the evening of 10-21-2024 looking for a portable gas generator. At this location the generators are locked up in aisle 55 in lawn and garden. I happen to find a genorator around $400 I wanted to purchase, but that transaction never happen, as I could not find a home depot associate to unlock the case to purchase the generator. I walked around and asked 3 home depot associates. The first associate I asked stated I do not have the key, you need to go to customer service. So I went to customer service. Customer service stated they do not have the key, paged over the speaker for lawn and garden person for customer assistance in aisle 55. I went back to aisle 55 and waited 30 minutes, no one came. So I walked over to check out area to ask one of those associates for help. They talked to someone over their walkie talky thing and stating they will get someone over there. They told me to go back to aisle 55. I went back to aisle 55 waited another 30 minutes. No one came. It was like a dessert town over in that area as I saw no one. Seems like the more assistance you asked for the less assistance you get at this location. It has been 1.5 hours at this home depot, I know what I want to buy, but no one could help me, even when I asked for assistance. This was a waste of my time, so I got smart and just left. I blame poor management. This is a management issue and management should hold there people accountable. All starts from the top. Anyways nothing lost but my time wasted. I went to harbor frieght to grab my generator down the street right after I left Home Depot. It took me 10 minutes to purchase generator at Harbor Frieght. Note: I have spent over approximately $20,000.00 at home depot in the past 5 year (check my Home Depot account), this is not that much, but if I keep getting customer service like this, Lowes may be my new preferred store. I do not recommend this location, poor managment staff. I can not blame the employees. read more

Yesterday I went in for a drill online there was a sale Milwaukee 12v 159$ for two I asked a guy in hardware he said that's only for online I should talk to customer service went to customer service the lady with the orange hair was very rude Felt like she wasn't trying to be there and told me to deal with it online only ... So I went to Amazon and find a better deal thanks for her rudeness I will never shop at that Home Depot again i'll just go to Amazon instead read more

I was looking to get some fence pickets to make some diy planters and found some in the back that were cut in half with purple painted on them which means 70% off. I asked the wonderful gentleman in the lumber area to find out how much they were and he said they were going to throw them away but that he would ask if they could sell them. The manager on duty said no and proceeded to throw them away. So your telling me instead of selling them you would rather discard them read more

The Home Depot - Just the pickets is what I was willing to buy - Hardware Stores Near Me - Sugar Land, Texas

Spring is almost here, so I went here to pick up some garden soil for my Mom's flower and veggie beds. I also located some generic disinfectant sprays and hard to find 18 gallons compactor trash bags. Prices were reasonable and the self checkout lines moved quickly even though it was the weekend. Customers were masked and correctly spaced at checkout to my surprise. Overall, it was a pleasant and productive shopping experience. read more

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I used the curbside pickup here for a lock that was only at this location. The drive here wasn't the greatest, but the experience was worth the drive. They brought my order out pretty quick after checking in and the lady was sooo friendly. She gave me a cold water and two activity packs for my kids! read more

Home Depot (for those who don't know) is a huge DIY store with almost anything you could want, except really good customer service. They have everything from gardening supplies, lumber, yard care, appliances, paint, plumbing, ceiling fans, etc... Most of us have been to one in our lives and know it's just a huge warehouse of home and garden supplies. This is no different. This Home Depot is located on the northern edge of Sugar Land right before you get to Houston. I've been to this location a few different times. This year I purchased a dryer from this location. It took me a long time to find someone to help me, but once I did he was good and efficient. Today, I went to find some light bulbs. You'd think a place this big would have them, but it didn't. They are a mile wide but an inch deep in inventory. So, sometimes they just don't stock what you need. I also found it very difficult to find anyone to ask. Of course, I'll be back. Just remember you can't rely on anyone to help you find anything. read more

The Home Depot - Hardware Stores Near Me - Sugar Land, Texas

service is slow and lines move slow for how well staffed they are. wouldn't recommend this location.

Last month I was searching for an exterior doorknob by Schlage. What could be keyed and how is important when purchasing replacements for your home. I was lost and didn't even know exactly what to ask. In walks an answer to my prayer, Ms. Tonya Garcia, a millwork specialist at the Kingbridge (Sugar Land) store. She answered all my questions and ultimately guided me on how to get the doorknob rekeyed to match my other doors. Since this store didn't have anyone there to do this type of rekeying, she went above and beyond to locate a store with that service. Without Tonya Garcia, I would still be searching for a doorknob and rekey service. She epitomizes what customer service should be... making the experience easy for the customer. Customer service folks like her are the reason I shop at Home Deport. Thanks Tonya!!! Martha Gardner read more

Kiki & T.J. spent 30+ minutes finding Kid Workshop kits from Apr-Sep. Left store with EVERY kit my daughter needed. Thanks! Will shop at your store from now on. read more

The Home Depot - Kiki & T.J. spent 30+ minutes finding Kid Workshop kits from Apr-Sep. Left store with EVERY kit my daughter needed. - Hardware Stores Near Me - Sugar Land, Texas

It's home depot, if I am coming here its due to a problem. I flooded and needed to get a new sink countertop for my bathroom- 3 weeks til delivery. I just dealt with them over a washer dryer delivery which was a nightmare. and of course any time I need someone to help can't find anyone when I am fine they are all over me read more

The Home Depot - The tool rental department - Hardware Stores Near Me - Sugar Land, Texas

Very close by to shop However better service and merchandise from lowes Sad but true So lowes is more of my go to place read more

I ordered three toilets online. Two were canceled and refunded. I went to pick up the third toilets from the store in Jan. 26. around 6:30 pm. When the cashier called me over. I explained I was there to pick up one toilet and asked why were my other two canceled. She looked on the computer and said they are out of stock online and In store. She walks in the back came back out and said there's your toilet. You need to Gifu stop a flatbed so you can take it to your car. I told her I'm 64 years old and am not nor can not pick up a toilet. She goes back to waiting on customers. I saw a male worker and asked him if he could help me with the toilet. He put the toilet on the flatbed and took it out to my car. The young lady that needs a course on customer service is african American and has large hips. She's not engaging with the customer and basically does just enough. read more

Home Depot at Hw6 & West airport it is bad place with poor management . athe managers her name is SueZe is bad attitude,her staff same like her .I am buy water filter is $21.65 paid by check out machine but the receipt not printed out then me req the receipt, then Jackey rude woman call manager then she charged me again.I buy only 1 water filters but have to pay 2 time that is fraud . I will call my credit card dispute those fraud transaction by scammers Home Depot never come there again.warning for every one read more

The stores have become more and more useless. That includes their staff, their product selection and now use of checkouts for customers to do it themselves. You (HD) had four employees standing around the registers, none are willing to help, people with transactions that walk off left them up on the screen and we have to implore for help to be able to check out. This is ridiculous and, unless management chooses to make their employees actually give a damn about their patrons, your stores are doomed. I miss ACE Hardware in this area. Maybe I should go to Lowe's but I don't expect anything better. read more

I know this might seem insignificant to some of y'all, but lately whenever I've gone to Home Depot, I guess their policy on customer service has changed. It usually takes me forever to receive help or even get an answer for a question because all the employees are either at customer service or restocking. Yesterday from this posting day, I needed to pick up some supplies to fix my dryer and this is probably the first time in years. I was able to find somebody them direct me to the exact place. The product was not only that when I picked up the wrong product I couldn't find what I Was originally looking for the same lady that directed me towards the products also came up behind me and to help me find the exact vent and clamps. She did it with a smile and levity and her voice and I was able to walk in the Home Depot and walk out in under five minutes, which has not happened since maybe 2008 so this is a shout out to the beautiful young lady that helped me out in the dryer/appliance section of Home Depot. You are a gem your necklace was popping (Hella pearls). Sorry guys, no pictures read more

Very slow staff , customer service actually sucks. So many workers not willing to help customers , typically just walking around. Hate that this store is even here. read more

Rude customer service! I told her I tried to call and was on hold for over an hour and she said nothing. I then said I finally drove up here to get some help! She still said nothing. I said "that is the moment when yo are suppose to apologize for my inconvenience". She said " I will let someone else help you as I don't need this". I was like WOW! read more

Daja the manager on Sunday January 1st 2023 at 5:45pm is lazy and unprofessional making jokes of me behind my back . I was on the hunt of a Milwaukee packout 2 drawer set. The home depot website said they had 4 in stock so I drove 30 minutes to the kingsbridge location. Once I arrive I got helped and asked for her assistance. When I asked for the item she laughed at my face and said we don't have none. When on the website it said they had 4 available, making me feel like I waisted all that time driving here. So I looked again around the shelf's and found it my self. She is not the best fit for your management position HomeDepot. read more

10419 hwy 6 customer service is a zero/10 Dealt with manager Sean. He was unfriendly scarcastic and very rude. No customer service at all. read more

Why, during a pandemic, don't you accept Apple Pay? Instead I have to enter a pin code on a keypad that 100's of people have touched without it being cleaned. There is no excuse! read more

Several customers were waiting in windows & doors. I asked the guy at the desk could he assist us. He said he did not work in this dept, the guy that does walked a customer to the front. After waiting 14 min, I went up front and ask a clerk to page the person working in windows and doors. The page NEVER happened. I called the store from my cellphone and was left on hold. I walked up to customer service and asked for the manager on duty. She just happened to be walking up. I began to explain there was no one in doors and she abruptly cut me off saying, "There is no one working in that dept this evening. She began to walk off so I asked her, who is available to help customers? She says, "I said I would help you! I responded you never said that and we are not starting this conversation with you being rude. She responds, so you want something from the door dept or what? I responded I will happily purchase my $379 Anderson storm door with shatter proof glass at Lowe's along with the $229 installation. This is ridiculous customer service and she is not an appropriate model for other store workers! Although this location is close to my home, I will drive the extra few miles to Lowe's. read more

Horrible customer service. I stood at the customer service desk for help for 5 min and was not acknowledged. The lady tried her best not to look up and another person walked by and said good morning and she continued to hide behind her computer. I had a reservation for a truck rental and nobody was at the rental location. I had to go find someone to get someone to help me. If I could give negative stars I would! read more

The contractors here are really helpful. My son went to buy materials to flood proof our house, and they had additional suggestions that we ended up using. One issue is that there don't seem to be enough employees to help you find what you need. read more

Very Bad Customer Service not at all helpful. Some Employees Not at all helpful. Was in plumbing. The lady there very rude. Sorry to say this..I asked her if the part does not fit can i return. Shesaid No. She said once u ooen it u cant return. Asked her how will i know if its fit if i dont try it . Anyways when i was at registerthe lady who was very apposite.friendly understanding. It has happened several times. The reason i go here its close by. read more

By far the worst customer service around. I asked about a product that they unfortunately doesn't have and was told "well I guess you better go to Ace" and walked away. So I went to Ace. read more

Poor company. Bad security. If something happens to your vehicle on their parking lot - they will deny Claims. Best to seek Legal Action. Buyer beware. read more

I've been coming to this store since it was built and just in the past few years have I thought about going to Lowe's For some reason every time I come here the bulk pricing on the paint does not come up at the Register and I have to go back to the paint area take a picture of the shelf to prove myself. Mind you I by about 60 of the same cans every single month And for some odd reasonThis location ask this question it every time. Not only that but the cashiers there at least a couple that I know are very rude when this happens And always make me look like I'm suspect. Don't get me wrong I love home depot but I'm gonna have to find Another one further away Or start going to Lowe's read more

Customer service is actually "dis-service ". They actually go out if the way to not help... most of the time ignore customers... if one is stopped and asked for help usually answer "dont know" very different tban tbe advertisement read more

This review is for the truck rental experience that I have. First of all is the price $19.99 for the first 75 mins and after that it is $5 each additional 5 minutes. This is a little pricey compare to Uhaul but I agree to the price so I can not complain about it. But reason make me not so happy is that I have to fill up the gas when I bring the truck back, of course I would not complain if the lady dont ask me that I have to show the receipt. I took the truck for 2 hours, I only travel about 8 miles total but when I fill up the gas it cost me almost $10 but the tank is not even full yet while the gas price is only $2 per gallon at this time, so I stop pumping gas and bring the truck back at near full, but after she checked the truck she told me that I have to put more gas because the meter is not go over the full bar. Come on! Full mean full lady I did put gas to the tank, but she still insist that I have to show the receipt, if not it will cost me $6 if they fill it for me. I have to bring the truck to the nearest gas station and put like $2.33 and the pump stop, I come back with the receipt to show her, and this time she let me go. It cost $55 total plus $12 for the gas for 2 hours truck rental and 8 miles. This is the most expensive I ever spent to rent the truck. I had rent the truck and Uhaul before and never had any problems. I would never rent The truck here again. read more

The Home Depot - Hardware Stores Near Me - Sugar Land, Texas

Sales Rep : GFM2WJV , did not have any knowledge on the washer ands driers which was her department. Asked for a recommendation and her response was, I'm not sure pick based on product reviews. She had a few customers in line, I asked how long is the wait time kindly, she ignored me. Then when it's my turn she's rushing to get to the next customer while I had patiently waited 25 minutes for her help. During the transaction she was so focused on getting my transaction done quickly, that she was making system mistakes and typing in the wrong address. I patiently waited and then she started to lose her cool and raised her voice due to her having to restart the process because she clicked on the wrong button in the system. I asked if she was okay, and she said sorry. Later got a manger involved who was able to get get me out in 10 minutes after spending like 40 minutes with her. I think this rep would be better positioned at checkout because all she knew how to do was clerk. read more

Purchased something for pick up at Customer Service. Only one person working at Customer Service seems to have disappeared for some reason with long line waiting. Could have been in and out a long time ago just coming into the store and buying the item. I thought it would save time and be more convenient to order online. Home Depot does not get the concept of internet purchases or customer service l. read more

I needed tiles for my kitchen because of the cracked tiles that need replacement. I look up the tiles I needed online to see if Home Depot would have the tiles I needed. After researching and going to the Home Depot nearest me to purchase the tiles I needed, I founded it hard to find an associate for assistance. After finally finding someone to direct me to an associate for assistant - that associate (who is station in the tile section) was combative and refused to assist me with my needs. The associate I initially ask for assistant did pass back by and offer to assist me with my needs. His name was Glenn. Glenn change my opinion of Home Depot at this location at that time. He was helpful and went out of his way to assist me. All of this transpired on June 7, 2021. As of today (August 8, 2021) and I still have not received my tiles. The first set of tiles was delivered and put into the trunk of my car without inspection, and when I got home - I founded they were all broken. I placed a replacement order for my tiles on July 10, 2021, and HAVE NOT heard back from Home Depot. I called serval times and only got empty promises of a callback. I when online to lunch a complaint on July 25, 2021, and HAVE NOT heard anything about my tiles. I am not a big contractor or a home builder, but as a homeowner, my household needs are just as important as the big contractors and builders. If this is how they are going to treat homeowners, then do not sell to them. read more

The Home Depot - Hardware Stores Near Me - Sugar Land, Texas

Tried to make an internet order for pickup at this store, but the website prompted me to call the store to check inventory on one item. I called the store the first time and was hung up on after 12 minutes. I called the store the second time and was hung up on after 14 minutes. I called the store the third time and vented a bit to the Patricia who was unfortunate enough to be the one that answered. She assured me that she wouldn't hang up on me and that she was sorry but they were very busy. She didn't hang up on me but she also didn't come back on the line or get my item number that I was checking on. 28 minutes later I arrived at the store (still on hold) to find the Customer Service desk staffed by 3 including Patricia who was typing on her computer. There were no customers at the Customer Service / Internet Order desk. She immediately asked if she could help me, and I asked if she had anyone on hold. She replied with the first part of my number, as a question, and apologized for forgetting about me. Had I not been in uniform on my lunch break I would have handled this differently, but as it was that was not the case. Suffice to say, however, that this experience will have me avoiding this store. This is precisely the kind of "don't give a shit" attitude that drove me to Lowes to begin with, but Home Depot is closer to the house so I recently started to give them a try again. I realize that my $1200 order isn't even close to being as large as many, but I'm inclined to spend it elsewhere if this is the kind of service I can expect. You aren't entitled to my business, you need to EARN it. read more