First I will start out that I usually get a survey via email or text after my appointment. This time I did not. Was it due to the fact that Karen at the service department was rude? I think so . We had an exchange of words. First she gave me wrong keys and told my car was on the side . There are 2 sides . I didnt find it had to come back get right key and then she said claimed she did not say that . She had a tone and I told her "you have an attitude" and I asked what is your name "Karen " and points to sign. I said "I can't wait till I get the survey . "Needless to say I never got it. Why? So here I am on Yelp now. I plan on calling the dealership questioning why they never sent me their survey ... can't be selective about what your customers have to say. Usually I am very happy with the Service Dept not this time . read more

My mom has bought 2 cars from Johnston's Toyota and each time she's gone in to look at cars and to purchase she has been treated wonderfully by everyone. They didn't push her into buying a car, they listened to what her price range was and what she wanted in a Veichle and showed her what would be best for her. Toyota even offered her free and discounted oil changes. If you're looking for a new car I suggest checking out Johnston's Toyota. read more

Good bye Johnston Toyota at Middletown! I can finally say that I am super excited not to do business with your sad and miserable people. From the owner to the sales person. No more TOYOTA for me. No Señor. read more

One of the worse toyota dealer. Simply do not do any business with them. They do not know what is customer satisfaction.

Never coming here again. This is my second time ever writing a bad review. Massive let down, no wonder this place has only 2 stars. This was my first ever visit. I took my tacoma here just for a quick tire patch, since it was close. I drop it off, wait inside, business as usual. I wait about an hour. Nothing out of the norm. I get a text saying my truck is ready, get a link to pre pay. Boom, done. I get up and look into the vehicle bay area and see it's not there. Figured the message came early, and they haven't brought it around yet. ( WHICH MOST DEALERSHIPS DO BTW) so i wait and I wait. Nothing, i never see them bring it in. So after a while i finally get up and look for my service advisor. Tells me simply to just go to the front desk and get my key. All in all i end up trudging through their snowy parking lot to search for my truck. You're shitting me right? This is pathetic, every dealership i have been to BRINGS YOUR CAR around into the vehicle bay and your service advisor comes get you. Especially if the weather is absolutely shit. Even their Subaru branch does the basic thing of bringing your car around and letting you know IN PERSON it's here and ready to go. Really shameful. read more

after having a really bad experience at this dealer a few years back, I figured maybe they have gotten better over he past 8 years. Whoa was I wrong!!! I am so GLAD I read the reviews here on yelp. I guess this place has not changed at all. At least I know it wasn't just me. I will certainly look for another dealership. Preferably outside of NY. read more

Problem 1: Finance department dropped the ball with paying off the car I traded in. Payment was supposedly made on the 16th of December (and verbally told it takes about 10days to process) and now it's the middle of January, I've been charged for the vehicle I've traded in, and when I call the bank they tell me it was never paid for (no records). Ended up finding out via mail that the check our finance guy sent to the bank was incomplete and did not have my account number for my trade in car on it. This review could've been avoided if I received some follow up or shown some empathy for the mistake made but zero follow up (horrible accountability). Problem 2: Poor hospitality and zero accountability with sales. Things started off good until Bridget told me to bring Rav 4 back in to have interior cleaned and scratch repaired and she would have a rental car ready for me (she set appointment). I asked what time should I bring Rav 4 and she said doesn't matter and gave me the hours of operation. The fact Bridget (salesperson) embarrassed me in front of the rental guy and lied to cover her own embarrassment was uncalled for. I have the proof via text with her that she didn't give me a time to return the car... and she insisted she did in front of the rental guy not thinking I've heard every word she said. I forgot the rental guys name but he was able to recover from this situation by finding a car when I was initially told they didn't have any available due to me missing a morning appointment Bridget didn't tell me the specifics on when I've asked. Summary: My first quarter of my experience was great with salesperson Bridget. After deciding on purchasing a 2020 Rav 4; we were disappointed at the condition of the interior (not cleaned with streaks of stains on ceiling) and scratch on front exterior during our time of pick-up. I try to refrain from writing poor reviews but I feel strike after strike with no care is taking a customer's kindness for weakness. The cleanliness miss; I understood due to covid your place may be short staffed, but the embarrassing moment of my salesperson speaking to my rental guy right in front of me was uncalled for and the fact I'm still paying for the car I traded in due to the ball being dropped combined with zero empathy and apologies is a slap in the face. There are plenty of options for customers to take their business too. Please correct / improve this customer service, attention to detail, integrity, empathy and follow up... read more

Apparently not liable for cars in their care. And want you to use your own insurance.

Purchasing a car was no trouble, and I really enjoyed my experience; people were professional and polite. That being said, when I had an issue with my car after only one month, I brought the car to the service center. Here were some of the issues that followed: 1. After having left the car there for 2 days without a message, I had to call them to ask when it would be ready. I was transferred to multiple departments, and people didn't even know that I left the car there! 2. Later they called me when I was working, but they would call without leaving a message. When I would call back, they would transfer me a few times, again not knowing who I was or what the problem was with the car. 3. When it was time to pick it up at the service center, no one greeted me. Many people working there were on their phones. When I finally went up to someone and asked for help, they were confused with paperwork again, and then told me to find my car in the back lot on my own. I liked working with the dealer at Johnston's Toyota, but I'm praying that there are no other problems with the car; people at the service center are unprofessional and the department is poorly organized. read more

Don't go here if you want things done right. My girlfriend and I paid for services that were done poorly or not at all. They zip tied parts on our car when we had paid for replacement clips.... That's just one example. Our Scion had a recall that was repaired here and we are still having the same issues with the car and they refuse to rectify the situation. The dishonesty we have experienced here and poor customer service guarantee we will go elsewhere whenever we need any future work done. read more

I just put down a deposit on my 4th Rav4 at Johnston's. My salesperson, Kelvin, is a very honest and fair salesman and doesn't try and sell me something I don't want. Their services center is always very clean and run with professional staff. They give you a free car wash for a place just up the road every time you get your car serviced there, which I think, is a very nice touch. The only issue I have ever had is the last service I had on my car, they didn't put down the paper on the floor mat and there was slush and water on my floor mats. i was told they don't use the paper mats in the winter because they just get all wet and disintegrate and are a mess to pick up. read more

Picked up a 2019 Rav 4 Hybrid in May and within 2 weeks contacted the dealer that there was something wrong with the drivers seat. Feels like metal pieces which stick up when sitting on the seat and dig into my legs. My right leg has actually gone numb while driving. I have to sit on a cushion so this doesn't happen. Heated seats will not really work with having to sit on a cushion. Took them until today (almost 4 months) to have a district manager look at the car and he decided that they will not do anything about the seat. Not the first time we have had an issue with the service department and probably will not purchase another Toyota (we have owned/leased 5) but can't depend on the service. read more

This was our recent experience with Johnston's Toyota. We were looking to buy a new 2022 Toyota Highlander. They are hard to find. If dealerships advertise them, you find that these are cars they are "expecting" to come in. After visiting Johnston's one day we got a call that the dealership was expecting delivery of a Highlander Limited in the next 2 weeks. We drove up to the dealership. Settled on a price with the salesgirl, and settled on a value for the car we were trading in. We signed all the paperwork and left a deposit for the new car, and all was well, we thought. About a week later we got a call from the girl who had sold us the car. According to her they didn't realize the car coming in had already been sold to someone else. I was born at night, but I wasn't born last night. For the deal we made to go through, it had to be approved by the sales manager and the finance officer. You mean to tell me your records are so screwed up that nobody knows what cars can be sold or not sold? I don't believe that story for a minute. I believe someone came in and offered them more money for the car we had a contract on, so they sold it to that person. What unscrupulous s.o.b.s.! Of course they offered me a Platinum model which was "coming in" for a few thousand more. Yeah, right! I wouldn't trust them to sell me a can of dog food. And car dealers want to know why they have horrible reputations? They turn the new car experience, which should be fun and exciting, into a torturous ordeal. Good luck with these people. read more

Worse service department had a very bad experience with just a second key to be done place my order on Monday. Call Danielle on Thursday if my vehicle was done she said no but it will be done on Friday. Receive no phone call no text no type of update call Saturday Notify that my vehicle was done with two keys. Send my wife to pick it up. Did not find second key call them. They repeatedly told me the key was in a cupholder. Finally somebody went out to check. They said we made a mistake we don't have two keys. The key is on back order , how can you make a mistake and assume you have two keys in your hand!! a week went by did not have my car was at their dealership still no key do not recommend this place if they can't get a simple key do not think they can handle a major problem !!!! And also when I called and I spoke to Amy, she was no help either. She has a very nasty attitude and hang up the phone on me. read more

In a nutshell, DO NOT GO HERE OR TRUST THEM. My issue was never correctly diagnosed, I was charged $1,000, put in a potentially dangerous situation and then told it was my problem. I had my car towed to Johnstons when I had an issue with my hybrid system where the car would stall and start to shake. I was given a 6am appointment on Wednesday, the following morning. I called to inquire about the status in the afternoon (over 6 hours later than my scheduled appointment) and was informed that they didn't know where my car was. Apparently the tow driver didn't leave the key in the right place, but if I had an appointment, wouldn't the proper courtesy be to call the customer and inquire about their vehicle? Didn't they have that time scheduled to inspect the vehicle anyway? Instead they wasted valuable time. They finally diagnosed the issue and informed me it would be a $1,000 repair to fix my steering angle sensor. What they failed to mention was that the steering angle sensor should have nothing to do with the issue I initially reported. Unknowing of this fact, I authorized the repair. That job would not be completed for 2 days because the part they needed would not arrive the following day, due to the fact they wasted more than half the day by not contacting me when they couldn't locate my vehicle. I finally get my car back on a Friday night and on my way back home to Pennsylvania the same issue resurfaced. However, this time I was in the middle of nowhere with no cell reception, no road shoulders, with snow and slush on the ground. This dangerous situation forced me to continue to drive the car until I could get cell phone reception and pull off to a rarely travelled road where it finally brokedown and even then, I had no shoulder and still could've been hit by an oncoming car. I had the car towed to the dealership near me in Pennsylvania who unfortunately was not able to analyze the issue until Monday morning. Come Monday morning they tell me my transmission has locked up. The other thing they informed me of is that the steering angle sensor had nothing to do with the issue I initially reported which was on the top of Johnstons service report. I called Johnstons Monday morning and left a message with the service manager. After a few more calls and hours later I asked for the head manager. I also got another voicemail. Finally I heard back from Johnstons about 5 hours later, and I don't even think I was called by the head manager. He was apologetic and told me it was too late in the day to investigate and he would call me back the next morning. Tuesday comes and no word. Called and left a message, no word. Wednesday comes, a WEEK after I had the car towed to Johnstons and finally I hear back from the manager who apologized for not calling me back the day before because 'he forgot'. I'm a single dad who needs a car for my livelihood and this manager didn't care enough to leave himself a note and cost me another day. The manager went on to say that they fixed the issue with the error code they saw. They said it wasn't exhibiting the symptoms I initially reported. Why was I not notified? Why was I not told that the 1,000 sensor did not relate to my issue? Why was I not given a chance to diagnose the original problem and why wasn't it included in the $125 diagnostic fee? They wanted their thousand bucks and put me on the road in an unsafe vehicle. If I brokedown in the wrong place I could've been hurt or killed. The manager refused to take responsibility and I said "So basically you're telling me this is an unlucky coincidence and I'm the one getting screwed." His response was "Yes." He had no remorse for all my time that was wasted or that his clearly questionable 'master service technician' failed to properly diagnose the problem I brought it in for and put my safety at risk. All for a measly thousand dollars. Was it worth it guys? I never had transmission problems before this. I believe my true issue locked up my transmission. Whatever the true issue, it was exacerbated due to the fact that it was never diagnosed and now it's a major catastrophe that they take zero responsibility for. They also never acknowledged that there were multiple possible causes for my error code and they only checked one part. They also applied a software recall to my vehicle but never checked the inverter power module which was possible to be damaged if the software update hadn't been applied in time. The symptoms of that inverter issue? The car stalls while driving, JUST LIKE MINE DID. This may be a coincidence but they never even checked despite their laughable 125$ diagnostic fee which just seems to be putting a meter in a car and not using any critical thinking or problem solving skills. PLEASE DON'T RISK GOING HERE read more

This company does not honor their warranties. They will record the wrong mileage on your car so that your warranty claim is denied. My car was within warranty when it had catastrophic engine failure.When we brought it in, they said all our papers were in order. Then a day later, they said we were missing an oil change. They claimed we went 13k miles without an oil change. They recorded the wrong mileage on our paperwork on purpose so they wouldn't have to repair the car. I believe it was intentional because I have tried to reach out to their service department to get this fixed at least 10 times in the last 30 days. They always claim the service woman isn't at her desk, and will get back to us by the end of the day. read more

Johnstons Toyota - The fraudulent mileage on my paperwork - Car Dealers Near Me - New Hampton, New York

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I had my frame replaced at the dealer. Overall it was a good experience, besides a few hiccups. Because of this I felt good about bringing in my truck for service. I needed four tires mounted and to have the TPMS sensors registered to my new "take off" rims. I had two concerns I mentioned right away to the service writer. One that my truck would not be damaged (I had a couple of bad experiences during inspections at other locations), and two that I not spend $150 to stare at a light on my dash. Three hours later I left with scratches on both my fender and rims. Not only that but my warning light came back on 8 days later. I went out of my way to make sure these things would not happen. Before the work was done I asked if the TPMS sensors had batteries. I was told they did not. Since the spare was 16 years old I wanted to make sure it would register. I called back 8 days later and was told the sensors do indeed have batteries. At this point I don't know who to believe. I was told the spare sensor would need to be replaced and registered at a cost of an additional $250. If I had been given that information from the beginning I would not have had the work done. I can't help but feel I was given bad advice. I took photos of my truck to show the before and after look of my new rims. The pictures clearly show no scratches of any kind. I spent extra time and money bringing my truck to the dealer thinking I would get better service. If I bring my truck back now I run the risk of incurring additional fees plus more potential damage. My wife is looking to buy a new Venza. I simply can't justify buying a new car from a dealer that provides this kind of service. read more

We came in a few weeks ago and signed the papers to lease a brand new 4Runner. We were told to come in today to pick it up and it would be ready to go by 2pm. We came in at 3pm just to give them extra time and it's 4:45 and we're still waiting. People in the dealership are all standing around laughing and eating. On the way home we found out the entire front of the truck is covered in overspray. I'm willing to buff it out myself cause my father who is suffering from cancer loves the truck. It's just a shame that we hate this dealership! read more

Service department used to be good. Went downhill. Don't expect to get attention and a quick service appointment. You're lucky if they remember you are waiting. My wife actually went out outside after waiting and found the car. They forgot to tell her it was ready. read more

Briget Krol sold me a new 2022 Tacoma. At the time of sale everything went well. Johnson Toyota would register the truck. I was given a temporary registration good for 30 days and an indication from Briget it would be FedExed shortly. When over 2 weeks had gone by and no word from the dealership, I was in the area and stopped in. I spoke with Bridget about this and her attitude was hostile and dismissive. I spoke with "manager" Paul who apoligized and gave me all the paper work needed for me to register the vehicle. I could have done that myself instead of wasting weeks. Several weeks later I discovered that the waterproof tail gate wire connector was missing. I called Briget and identified the problem. She wanted me to bring the truck to the service department. I requested instead the part be ordered and mailed to me. She agreed to notify the service department. Weeks went by and again no word from Bridget. She never when to the service department. I had to personally go to the service department and identify the missing part. Excellent service, the fellow took his time and was able to identify and order the part. When they received it, it would be mailed to me. I guess once a sale is made you go on the back burner and are no longer a priority since they already have your money. The worst dealership experience ever encountered. I would never recommend this dealership to anyone! Buy your car anywhere else. read more

I regret buying a car from here... I am now upside down on a car loan for a car I was given no deal on. Salespeople are very pushy and now I am stuck in a vehicle for the next remaining 5 years. There's always a long wait at the car service. Wish I knew then what I know now... stay far away read more

I purchased my used 2015 Toyota Rav4 from Johnston's Toyota on Jan. 30, 2017, with 25,389 miles on the odometer, as a "certified" used car. The car was clean and ran well until August 2019, when one of the liftgate struts rusted through and partially detached from the car, making the liftgate useless. At that time, the vehicle had about 125,000 miles on the odometer. Naturally, I thought that the vehicle warranty had expired, but upon reading the "Owners Warranty Manual" was pleased to learn that the warranty extended for 60 months (5 years) in matters relating to rust. Accordingly, I brought the vehicle back to Johnston's, which inspected the damaged area and informed me that Toyota would have to approve any warranty claim and that replacement parts would have to be ordered before repairs could be made. I left Johnston's happy to know that after only a short delay my vehicle would be repaired under the warranty. Surprise, surprise, I got the call the next day that the vehicle was not covered, because I lived in a rust proclivity area (the Pocono Mountains?) and the car was not properly cared for! (My vehicle was garaged and only was left outside in the summer months, when my other vehicle, a Toyota convertible had the garage.) However, even though the Rav4 was not covered, an offer was made to share the repair cost and I would be left to pay $700.00 + tax! I refused this offer as I felt that Toyota should honor its warranty in full. The offer was thereafter raised so that I would only have to pay $500.00. I again refused this offer for the same reason. The dealer and I could not agree and the dealer's offer was withdrawn. In accordance with the warranty, the matter was then submitted to arbitration, with an arbitration firm selected by Toyota: NCDS (National Center for Dispute Settlement) of Sterling Heights, Mi.) This firm holds itself out as an "impartial arbitrator", but is really an adjunct of the auto manufacturers that it represents. The arbitration was rejected immediately by this firm as not being suitable for arbitration, because "This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust through), subject to the exceptions indicated under 'What is Not Covered' on pages 14-15. Coverage is for 60 months, regardless of mileage." The arbiter goes on to say, "In order for your Corrosion Warranty to cover for repairs to your vehicle the body panels have to be rusted through. Rust perforation is when the rust has eaten away the metal, that is all the way through to the other side or close to it. The rusting of a component which falls off the vehicle is not covered by this warranty. As such the claim is not eligible under the warranty program." Hence, the so-called arbitrator has taken the manufacturer's side right from the beginning, without any proof submitted to it, not only by me, the claimant, but by Toyota, the respondent! Toyota did not even have to read the claim form submitted to the arbitration company! The decision was made before the warranty booklet was written!!! The eventual cost to repair the liftgate will be about $2000-$2500 according to a repair shop I have consulted. Johnston's Toyota has now withdrawn their offer to fix the vehicle for $500 + tax. That is the kind of service customers can expect from Johnstons' Toyota. Customers beware. read more

For many years after moving to NY, I would bring my Sequoia in for service at Johnston's. Blair was always my service advisor. I have owned many Toyotas and never had a service advisor as good as Blair. By far the best service I have ever received. Just this past week I took delivery of a new Camry from Johnston's. Kevin Stanley was my salesman. He did a fantastic job with everything. Made the entire purchase probably the best car buying experience ever. Now with Kevin as my sales contact and Blair as my service advisor and a new Camry in my driveway, I am set. If you need a new Toyota, go see these guys. 100% satisfied... Thank you both. The Dinelli's read more

Oil change expires that was paid for. They tell you to read the fine print that no one reads. Will never do business here or buy toyota. Bad business practice. Beware! read more

I have had my new 2018 Toyota Highlander service by this dealer for the last 3 years. I told them about a noise it made they said it was nothing brakes rubbing ! It happens, noise got worse brought it to a different dealer 68000 miles on it . There was a leak in the differential case, said the maintenance service should has seen it on the check up, that's every 5000 miles , said it must have been going on for a while fluid was gone. $ 3700 it could have been avoided. Wondering if Johnston should be responsible! read more

Not so friendly . They do not do such honest work . I do not recommend anyone going here. read more

Made an appointment for an oil change two weeks ago. Time given was 1 p.m. I arrived there at ten to one, checked in with the young man in the service bay, and was directed to see my "service advisor", Alexi who, it turned out, had just left for lunch. I spoke to the woman at the next service desk (Jenn) who told me she would check me in and advise Alexi I was here. Remember, this was at 1 p.m. At 3 o'clock I went and asked when my car would be done. Alexi was on the phone. I spoke to Jenn again. She asked me who I was and who checked me in. I said, you did. She checked and said they are doing the oil change and inspection. I said, yes, that is what I brought it in for two hours ago and I would like to know when it will be done. She advised that Alexi would be in to get me when it was done. I was sitting approximately 10-15 feet away. At 3:45 I received a phone call from my husband asking if I was on the road. No I said, I am still waiting. He then proceeds to tell. me that Johnstons Toyota called him 15 minutes before (in Beacon, at home) to tell him his car was ready. Nobody came to get me, nobody called my name. Nobody apologized when I went in to get my keys. Then, at first, I was presented with the wrong bill and told my car was outside the service door. It wasn't. It was pouring rain. My car was in the service bay. I tried to find an email for the owner of this dealership so I could write to them directly but no go. I would NEVER go here again. Either to purchase or for service. Disgraceful customer service. Disgraceful. Just offer an apology. My time is valuable also. read more

I purchased my vehicle here and I don't understand how a massive company like Toyota can sell me a damaged vehicle as a Brand New vehicle (2022 Toyota Tacoma) and get away with it!!. I understand that Toyota didn't realize that the factory installed roof rack was improperly installed at the factory which caused water to run down the inside of the interior which caused mold to grow throughout the inside of my interior and airbags leaving an overwhelming smell of mildew but that is exactly what happen. The water also ran throughout the inside of the dashboard which caused massive electrical damage, I'm sure this truck will have electrical issues for as long as it runs. This truck spent over 6 weeks is the shop and has been to the dealership multiple times, but Toyota will still not give me my money back. Be smart and don't buy a Toyota as they obviously don't care at all about customer values. It's a shame that a billion dollar company like Toyota treats their loyal customers (not anymore) this way. Shame on you Toyota!!!!! read more

What a great job Bridget did!! She made this crazy time of buying a car an amazing experience! She really cares about her guests, went above and beyond for me to make sure I was able to get the car I wanted as fast as possible. Her communication was the absolute best!! So thankful I decided to shop for my new car at Johnson's Toyota. read more

Before you sign any papers... go over vehicle with a fine tooth comb. A panel on the dash of a 2015 Certified Pre-Owned car has two small cuts in it and going to a repair shop down the street in Middletown to have the vinyl repaired is NOT an option for me as that is what a manager at Johnston's approved. Just spent close to 20K with them and will be ordering the part on line and replacing it ourselves. They should have fixed this in the three days that they had to prep the vehicle for us. The part is $150 at a dealer in Texas.... how much do you think the cost of this part is? Probably $100 That is what it would have cost them to make things right with me. If they handled this correctly... they would have gotten a better rating. 1/31/17 The registration was not performed as per our agreement. Instead of using the eight months left on the previous registration, a new registration was put in causing a new and unnecessary plate to be generated plus a higher fee. Now they can figure out how to fix this for us. read more

Purchased my new vehicle from them seamless process throughout the purchase, trade and delivery would definitely buy again. Thanks Debbie Daidone and Paul Blazeski who both couldn't have been more accommodating. PS I personally do not for even a second believe the negative narrative portrayed by what appears to me as a organized smear campaign originating in the Hasidic community this is standard playbook stuff for them whenever they encounter push back of any type, that is to immediately make a claim that it is based upon antisemitism. read more

Here's an update on my review of Johnston's Toyota. Well, they didn't fail to disappoint! They get one star AGAIN!Called twice today to ask a question of the service department and no one answers the phone (I did call during working hours). So I called the sales department and said I wanted to speak to someone in the service department. I was told that they were all on the phone and if I leave a message someone would call me back. Which I did. Of course no one called me back!!! Thanks for another disappointing attempt at customer service Toyota! read more

Purchased 4 cars from Johnstons Toyota over the years and it meant nothing to them. They sold me a "platinum" Toyota warranty that their service department wouldn't honor. I will never buy another car there. read more

Horrible customer service! Save yourself the hassle and go elsewhere. Can't say you haven't been warned....

I traded in my POS car for a slightly better car. They helped me find one in my price range that was still in decent shape. They gave me 5 free oil changes, and because the windshield was chipped, they filled it for free. I brought it in for the oil change, and because of the bad, icey, weather we've been having, one of the chips cracked. The whole windshield needs to be replaced now. Since it was pre existing, my insurance won't cover it. I simply asked if there was anything they could do, like a discount of some sort, and they came back saying they would replace it free of charge!! I am over the MOON with the service here. They are nice, genuine people, who care about their customers!! Thank you, Johnston's!!! Btw, Natalie in the service department is incredible!! read more

I'll never go anywhere else to purchase a vehicle. We purchased a used Toyota Camry and have never been happier with a decision. We love the car. It's reliable, efficient, and beautiful! The staff were amazing. They were everything we had ever wanted in a dealership! We were treated with respect, they truly listened to what we were looking for, and we were not pressured. From the sales manager Paul Blazeski to our salesman Rue Rab, the staff were professional, competent, and personable. Even the guy who crunched the numbers and arranged financing made us feel important! It's been seven months since my purchase. I've been in for two oil changes and their service department also meets and exceeds my expectations for being punctual, honest, and competent. I'll come back to Johnstons Toyota for my next car, no matter where I live! read more

Went to the Johnston's Service Center for the first time on Saturday. Overall, good experience. Was able to get what i needed to get done on my car in a timely fashion. The only thing i would warn people is that when i called to make an appointment, whoever helped me made it seem that i had an 8 o'clock appt. Little did i know when i got to the service center around 7:50am, there were already 5 cars lined up to get into the service station. I was annoyed because the man who i spoke to made it seem that i did have an 8 am appt. i wasn't even on their list!! So... Beware!! It's pretty much like a first come, first serve basis. Already annoyed, i just sat in line. They opened up the doors to get into the service center garage on time. There were 2 people who immediately got the ball rolling and directed people to where they should go. I was helped by a man named Blair. He did a good job helping me. The waiting area is really nice. Spacious, comfy, free keurig coffee/tea, tv, free wifi, 3 desktop computers to use the internet. Bathroom is pretty clean. There are vending machines available too in case you are hungry for a snack or a cold beverage. I wasn't waiting there too long. My car was fixed and nothing got stolen (read another persons review on how things were stolen from her car). read more

This review is for the service station. This service station does provide, in general, good quality repair/maintenance services. It is expensive, and you're often presented with a rather long wait, even for simple things such as oil changes, etc. Also they recently discountinued their VIP program, which allowed you to earn points from repairs to use towards free oil changes. They've had this program forever, and I'm really annoyed that they decided to discontinue it. Service is friendly and polite. read more

This is my review for this visit only. I had an appointment for oil change and get my inspection at 3:45. I was late and got there at 3:55. I was out of there by 4:40. That was the fastest service I have ever had. Thank you Blair!! Also, they have a prepaid maintenance program of 3 oils changes (synergetic) for $99, include tire rotation, check and fill fluids; that means $33 dollars each one!! I bought it again so I am good for another year. read more

I got a marketing email from them on Wednesday afternoon. Checked the website and found the plugin hybrid I'd been looking for. Drove over, did the paperwork (Erica Santiago was our excellent salesperson), and picked up the car on Thursday. Effortless and excellent car buying experience! read more