Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

Terrible,service for customers ,only care about money for them ,they dump extras you don't need on…read moreyou.Go to consumer cellular,or t mobile and save ait of money and get great honest service . Verizon corporate is all about money,no customer service.they do t care .

Haven't dealt with this specific store. Either go to the Brazil or Greencastle store and have not…read morehad any real issues with them. Are fairly knowledgeable and willing to help. Is the only network that we can get reliable service from in the area.

I have trouble with them every time I try to pay my bill. They for some reason have two accounts…read morefor me. I work 16 hour shifts right now. And, it is hard just to call once to pay the bill a month because I have to go through a process to access the right account. Well, Internet was disconnected because when I called to see if my bill was paid it said the payment was processing but somehow I was in the wrong account. I asked them to fix this issue by the way; and they said I did not need to worry about it. Big reason, why I want to switch to a better provider but nobody else is better than these guys. So, I get on Customer Support. And the agent was unbelievably annoying he would ask me questions that were irrelevant and ask me to do the same things over and over again. I hung up on him and called back thinking I would get a better agent. Same Guy... After an hour we got the internet back on. Other issues I have are My Router name gets deleted a lot looses signal every once in awhile and I have to call in for that all the time. not worth my $60.00.

I was at spectrum on 46 in Terre haute IN on Monday this week.The manager was extremely rude.,to…read morehis only person on duty in front of customers and then he proceeded to get into a argument with another customer which was there with her daughter.In the process he was rude with my wife and I.We was there for over an hour just to return equipment.We will never get this hour back in our lives.What a joke I suggest nobody ever go to Spectrum in Terre Haute.The company should immediately fire that manager and maybe promote that poor guy working.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

4 different individuals have knock on our doo. They are pushy and will not take no as an answer!read more

A member of our family decided today to leave the current phone plan we had to go to a different…read morecarrier. They went in and cancelled their service and released their phone number so they could use It with the other provider. At that point in time, another phone on our plan no longer had service. Come to find out, the employee disconnected the wrong line and released the wrong number on the plan. When I called to resolve the issue, the employee LIED about releasing the incorrect number and claimed "he didn't know what happened." I then had to call customer service, in which I spent 1 hour and 2 minutes on the line with her and paying a $35 activation fee and getting a temporary number for my mother's phone. After that phone call, I had to be connected with AT&T to get information on how to get my mothers phone number released from them & back to T-Mobile (Another 45 minutes). Then I had to contact customer service for T-Mobile AGAIN so that I could get my mother's phone number switched back to her original, which required me to spend another hour and 20 minutes to resolve. Over three hours of continuous phone conversations with very helpful and kind customer service reps to resolve an issue that the employee at the store made. The fact that he lied about cancelling the service on the wrong number was asinine. He also claimed the family member that was initially changing carriers was the primary account holder, which he was not. I am an authorized user on the account and EVERYTIME I go to this location, I have to be put on as an authorized user again because it's never set up correctly, yet someone else on the plan is able to waltz in and make whatever changes they want, which in turn creates huge problems. I received great service from customer service but NOT from the employee at the store. This is not the first time we have had issues with employees messing things up in-store. If multiple people on our plan upgrade at the same time, we've had phone numbers incorrect, wrong contacts uploaded, and several other issues and it usually takes several hours. It's always a hassle dealing with this store. I do not recommend going to location, especially if you are having issues. Take the time to travel to a different facility in hopes that they can help you, or contact customer service instead. Going to this store usually makes problems worse.

From the owner: Visit the T-Mobile store in Terre Haute and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4824 S US Highway 41 Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.