First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

I FOUND THE ONE!! I spent a year searching jewelry stores up and down the east coast looking for…read moresomething very particular, a 'grandmothers bracket' for my wife to celebrate our 40th anniversary that would have the birthstones for all of our grandchildren. After every store saying, nope, don't got that, I met Christian at JM Edwards. The first real jeweler that took a genuine interest in me. Christian helped me design the perfect bracelet and then custom made it form me, and he did it inside my budget!! ... it came out exquisite. JM Edwards is not a jewelry store where you take a watch to get a battery replaced, it's a jeweler, someone who listens and cares, and delivers exquisite pieces.

High price for changing watch battery and after providing the battery the watch stopped workingread more

Was promised a response for next steps after a phone call and in person meeting by a specific date…read morethat they provided. Sent multiple emails with no response to date. Poor business practices. Would not work with them even if a response was received.

Lily, Brian, and the team at Booth are just incredible. They were able to re-size my very delicate…read morevintage engagement ring to several sizes smaller than any other jeweler could. I was so pleased with their work the first time around, I decided to go back for a custom wedding band. My engagement ring has an unusual shape and Lily came up with a fabulous idea for a wedding band jacket during an initial consult. They gave me a quote and a computer model and kept tweaking it until it was exactly what I wanted. The ring was complete on-time and is stunning. They've made a piece that looks like it belongs with the engagement ring. I also have to specifically call out Taylor. The most amazing part of my wedding band is the incredible hand engraving running around the top of the bands. Taylor does INCREDIBLE, unique hand engraving. It's art. I cannot believe my luck that I get to wear his gorgeous work on my hand for the rest of my life. Working with the team at Booth has been a complete delight and I would absolutely come back for future jewelry purchases. Shopping here supports incredibly talented, local artisans and their skill is undeniable.

Incredible designs. Very unique They will come to you or make an appointment at the stufioread more

The prong on my engagement ring bent and I was devastated! Mimi quickly addressed my quote and was…read moreable to get me in quickly. The studio is beautiful! Incredibly warm and welcoming. My ring was looked at by Russ and he fixed it on the spot! I am so pleased with the service & happy to have found a lifetime jeweler.

Here's a video of my ring. They always do a excellent job patient. Loving caring. I always do my…read morerepairs here.

I bought my husband a chain here for his birthday. It broke within a day of him wearing it. They…read moresupposedly sold me a warranty but refused to honor that warranty. Do not buy from this place. They likely are selling fake jewelry because it wasn't worth what I paid for it based on what another jewelry store told me when they looked at it.

Did good work for my link removal for a fair price Attention…read moreto detail and very timely. Accepts Apple Pay wahoo Would recommend

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Traditional Jewelers has been our family's go-to for generations, and for good reason. They've…read morecrafted some of our most meaningful heirlooms; pieces that tell our story and will be passed down for years to come. From timeless classics to more personal, custom designs, they have an incredible ability to bring any vision to life in the most stunning and thoughtful way. Every piece I own from them feels special, intentional, and beautifully made. I wouldn't trust anyone else with jewelry that means so much.

Very responsive and were able to help me on the spot. highly recommend them for any repairs and…read morepurchases. I have a new jeweler in Raleigh!

They certainly lead my husband in the right direction when he bought my engagement ring they…read moresuggested investing in a solitaire and returning with me to design additional stones and setting. I was very pleased with the end result. Later on, Icarried in an old pair of earrings to trade , they told me my earrings were worth more than the item I wanted to purchase but they were not interested in buying them. Had they been less honest I would have never known the difference and left with the less valuable piece.

Lee Jewelers is the best jeweler in the Triangle Area!…read more customer service before, during and after the sell.