Purchased a full sized set today. In and out in a half hour. Satisfied all around with the process…read more Zero pressure and supports a local store that isn't part of a chain.

Marks Mattress is great-- he worked with my wife and I to find the perfect mattress for our body…read moretypes and likes.

We are a repeat customer of Spine Align. We previously bought a queen mattress and just recently…read moremoved up to a king mattress. In addition to providing a great product, Spine Align staff worked with us in the store to supply a pillow that put our spines in proper position along with the mattress. Additionally, they were very prompt in re-scheduling delivery when the initial schedule did not work out. This was truly a superior all-around product and customer service experience.

I have purchased multiple mattresses from Spine Align over the years and have never been…read moredisappointed. My wife is a nurse and after her long shifts she enjoys to rest on our bed as the mattresses are so comfortable. These mattresses are well made, and hold up very well. The staff was very helpful and went above and beyond to help in any way possible. Not only have I purchased mattresses, but furniture as well. You will not be disappointed.

The mattress I got has been so good. When you go in ask for the silver mattress. I've been telling…read moreeveryone about it. It has cooling technology that helps you sweat less. They are super helpful and friendly, and no pressure.

Stopped into Boxdrop Grand Rapids to shop for a mattress and had a great experience. Great customer…read moreservice and knowledgeable sales people. Prices are low compared to other stores in the area. Nancy

We purchased a sofa & had a great experience from start to finish. We worked with several team…read moremembers and each were so helpful and supportive! We looked through the store a couple times before taking home fabric samples twice. We are so happy with our sofa and look forward to many years enjoying it in our living room. We went with the Big Easy Wide Arm by Younger Furniture.

My boyfriend and I have been casually looking on and off for a new coffee table for awhile. I had…read moredriven past Stonesthrow many times but had never stopped in. I always thought it was super high end and expensive for some reason. We decided to just browse one Saturday morning and we ended up having a great experience! There is metered street parking in the front of the store, but there's also a large free parking lot behind the building. As soon as we walked in, we were greeted and asked if we had been in before. When we said no, the friendly employee gave us the lay of the land and told us there are three floors to the store and that it's much bigger than it seems from the outside. Totally true! I always thought this store was small, but it's really huge. We started browsing through all the setups and were immediately impressed by the styling of each area and all the different items. They have all kinds of furniture, decorations, and rugs. Prices were clearly marked which I appreciated since it shows they're not trying to hide anything. I was pleasantly surprised that I found quite a few things that would fit into our budget, along with higher-end, more expensive pieces. They also have a clearance section which we looked through. The pieces I saw mostly swayed more modern and a little less traditional, which is more my style anyway. Upstairs we found a coffee table that was a major upgrade from our current table, but still in our budget and actually quite affordable. It has a metal base and a glass/ceramic top that looks and feels like marble. Super sleek and sophisticated! Christine was upstairs and asked if we needed any help. We asked her about the process for purchasing as we wouldn't be able to fit the table into our car. She told us that we could pay for it and come back with a larger vehicle, or we could pay $60 for local delivery. SOLD! I am all about that convenience and for $60 they can pack and carry the pretty heavy table. We paid for our purchase and Christine was super awesome with the whole process. I am so glad we finally stopped in to Stonesthrow and I can't wait to go back! She did say that they also do special orders if you know something you want and they are able to get it in store. Highly recommend looking here instead of Wayfair etc. for a local option. They also provide interior design services!

My family and I have purchased all of our bedding from Aacaway for over 20 years. Mike is awesome,…read morehas only great deals, and will literally close the store for 15 mins to help a single parent in need of help moving a new bed.

We bought a custom mattress about a year ago. I was looking for natural materials that would be…read moreflame resistant without the off gassing chemicals. They worked with us to find the best combination of natural latex and wool that would breathe and be naturally dust mite resistant. After sleeping on this for a year I am still amazed at how much better we both sleep. I never feel my husband moving in the night and I always wake up refreshed. My custom made mattress was comparable to a good mattress anywhere else and they had it delivered within a week. Great non pressure sales and outstanding value. This is as green as it gets. Thanks.

Amanda did a fantastic job helping us buy our latest full set of living room furniture and carpet…read more She listened really well to our design and cost needs and came up with selections that are perfect for us. She really knows her stuff!

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

My experience at the store was fantastic! Michelle helped me with all my choices. She spent so much…read moretime with me to make sure I really loved everything I was getting. I furnished my entire living room and dining room. She made sure to keep me updated to the arrival of my items and she followed up with a call to make sure I was happy with my purchase. I highly recommend going here and asking for Michelle. Could not have had a better experience.

We worked with Michelle and she was very helpful. We told her what we were looking for and she…read moreprovided multiple options. Michelle stayed in contact with us through the entire process and placed the order for us over the phone. Highly recommended paying for delivery, it included assembly of the items we ordered. It was well worth the money, saved us so much time. We'll definitely be back.

I have shopped at Northwestern many times over the years. Their service and products are the best…read more There is not another furniture store in Grand Rapids that even comes close. Amy helped us on are last visit. She is very professional with outstanding design skills. We were there maybe an hour and purchased two couches, two recliners, an ottoman, a rug and two lamps. Amy guided us through the process. We couldn't be happier with our new furniture. I have to add that the cost came in under my expectations! we will no doubt be back!!

They get two stars because they carry great furniture...but do you remember that store on Rodeo…read moreDeive that was mean to Julia Robert's in Pretty Woman, this is that place but they sell furniture, not clothes. The only one who was nice to us when we were shopping there was chastised in front of us by her coworkers; we decided to buy a very expensive chair from her. When it was ready, 9 months later, we had just replaced our furnace to the tune of $15k, and then our car needed $5k in repairs, and then my husband lost his job, so they generously allowed me to make monthly payments. Fast forward to a year past the time it was ready, a year of making small monthly payments that I couldn't afford with just my salary supporting the family of 4, payments that only added up to about half the full price, i got a call and was told I must pay the remaining balance or pay a restocking fee with the payments I've made so far. They said it was taking up space in their warehouse...its not a large chair, at all, a round swivel rocker, fits one butt...It's a great chair, but next time I'll go directly to the manufacturer, make sure these people don't get any of my money.