Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!

They are terrible at communicating with their customers. I scheduled an appointment to look at a…read morevehicle, but they only notified me upon my arrival after driving for an hour that they had sold the vehicle.

Service Manager is a class act. Always goes above and Beyond…read moreto address and correct my needs, I've had a few unique service issues and Jorge always makes me feel important and always addresses the issues until they are fixed. Jorge sets the standard in customer service and the whole dealership could learn from him.

DO NOT and I repeat DO NOT purchase a vehicle from here. DO NOT EVEN WASTE YOUR TIME GOUNG THERE!!!…read moreWe stopped by there purposely to view and sit in a few different compact size vehicles to see if they were a good fit for us, and inquired if a "SOFT PULL" would be possible to see where we would qualify to purchase a used vehicle. Darrell Butler was the sales representative and he said of course there would be no issues doing that, and he would need our signatures and some information to allow them to do such. Things were taking way longer than expected and had to leave. Only thing I was told was everything looked good and he would know more when a "HARD PULL" was done when I came back. No info on vehicle prices, interest rates, etc. Upon getting in my vehicle Darrell Butler said he would keep our information on file so another credit didn't need to be run. In a hurry for an appointment, in up the road I realized what he said about pulling credit. Sure enough, we checked our credit reports and NOT ONLY were we LIED TO about "SOFT PULL" BUT there were TWO "HARD PULLS" DONE on both of us. Calling the dealership I spoke with Mr Taylor stating he was a manager. He stated retraining was needed for Mr Butler. If Mr Butler has truly been doing this almost 30 years, he does not need retraining. He needs to answer to the Lord FOR ALL HIS LIES. I requested to Mr Taylor that we were both requesting a reversal be made on both of our UNAUTHORIZED "HARD PULLS". Mr Taylor tried to tell me that such a thing is not possible. With my family having worked in credit/collections. A REVERSAL IS POSSIBLE. Situation is...Is Peterson Toyota of Lumberton, NC HONEST" enough to do the right thing???

DONT buy from this dealer!!! i would give less than 1 star if allowed…read more... i had been open with my communication, they don't take deposits or hold trucks, i worked out a deal and was approved for financing, i had to come down the end of the week for logistics, salesman was fully aware and good. Upon my departing for my 10+ hr drive, i was told the General Manager had an appointment to show the truck i was approved for, GM NEVER called me as i asked him too, tharts cowardly and poor business, i was on my way out of town to finalize this. Crossroads ended up selling the truck and telling me they wer sorry. They have very very poor business ethics and the GM runs the dealership poorly if that's how they operate. i purchase alot of trucks and this was by FAR the worst experience ever, for them to sell my truck the day i was coming, and the salesman was aware!! BUYER BEWARE!!

Highly recommend. These guys have obviously been in the business for years and have customer…read moreservice down. I called first thing in the morning for a vehicle we had seen online the night before that we had been searching for months to find. I spoke with the Manager Vic and he said he would have it ready when we got there which was a few hour drive away. When we got there is was waiting along with David the Sales Associate who quickly got the paperwork done while they had the vehicle detail and filled it up with gas. If you want professionals this is your spot and worth the drive. Now I have one very Happy Husband cruising around in his new Bronco.

I have only had experience with the service department for oil changes. They have always been…read morepoliten quick and efficient! I would recommend their service department. I also got a cupcake today from them. Lol

I purchased a truck they advertised on Facebook market place. The vehicle was listed for 47,800 on…read more5 May 2026. I messed Larry the salesman on messenger and inquired. As you see on the pic there is no mention of any past damage or repairs. I asked could the work on the price. He mentioned a little. We set up a meeting on 6 may 2026. I made it to the dealership and had limited because I have prayer at 6pm in spring lake NC. I test drove the vehicle and noticed the tire pressure light on. Larry mentioned that the guy that owned it before had large tires and swapped them out. I asked about the price so he looked it up. It had on line price as 45k . I saw the screen. He said he went to talk with manager to discuss it. They came back with 46,800.00. He took my 2015 740LI with around 117k miles for 6k. Well after all the paper work was done I left and went home. The next day the vehicle arrive and Gave them the care . Later I checked the truck out and noticed the truck had a paint-less sticker on the inside of door jam on the drivers side. I had received a call from finance manager and she reminded me to send the check. I hit redial and called her to ask for a Carfax. She said she would send it right away. She never did and refused to answer calls when I called to check. I sent a message to Larry. He was not at work. I ask him about the floor mat and the owners manual and the car fax. I Got all but the owners manual after he said he would send the stuff. I looked at the car fax and noticed a air bag deployment and moderate damage reported. Usually dealers give you a Carfax before selling you the vehicle. I saw why I did not get one after I red it. I talked to Larry about returning the vehicle or partial refund and about a warranty. He said they Rey refused to do anything. So here I am having to go through outside litigation or get a Lawyer. It is hard to resale a vehicle with an airbag deployment on Carfax. Had I seen the Carfax I would not have gotten this vehicle.

I purchased a 2017 Ford Escape SE from K & K Auto on June 25, 2025. Within two weeks, the car began…read morebreaking down -- I had to replace the starter, alternator, and thermostat. By the second month, the head gasket had blown and the car was undrivable. The dealer refused to help, claiming I drove it "over 1,000 miles." I've been stranded, towed multiple times, and still haven't received my permanent tags. When I asked about repairs, they wanted half the cost up front but couldn't even give me an estimate. This business sold me a defective vehicle and took no responsibility. Buyers beware.

I got my car a few months ago. It is a good car. The lady in the office is nice and will work with…read moreyou.

Straight Lemons. Do not buy a car from here, it'll start having problems the first week.read more

TLDR: they gave me a lottery ticket designed to trick you into thinking you've won a lot when in…read morereality you've won nothing. Received a massive ad flier in the mail that served as a "scratch off lottery ticket" for an event they were putting on. This ticket was probably 13"x17" and covered with all sort of different advertisements designed to be as distracting and nonsensical as possible. Scratched it and it said I "won $2,500 instant cash". Obviously I was skeptical of this so I looked all over for fine print and in the fine print it said "no purchase necessary, match your winning number and claim your prize". Still skeptical I called the dealership to confirm this was legitimate and was responded with "yes this is legit, just come down with the flier and you'll get your prize." So I drove an hour to their dealership, sat down with one of their salesmen, filled out some paperwork and suddenly he walks out with a board that's got different numbers than what's on my scratch off. Finds a random, different small print section that wasn't on the "scratch off" part and says "this is my 'real' winning number" and matches it to his board. With the "real" winning number the most I would walk out with is a $5 chick fila gift card. It cost me more in gas to get to the dealership than the card was worth. After being Obviously upset, an "event specialist" walks over and attempts to explain how it works trying to read the fine print to me as if I didn't already do that myself. She kept saying that it's a "marketing strategy" and when I said it's not marketing it's called deceit she got mad and walked off. In what world is the number you literally scratch off on a lottery ticket not your winning number and how am I expected to know there's this magical second smaller number hidden on the page. Had they explained that when I CALLED TO CONFIRM I would have no issues but they clearly don't care. If a business has to lie just to get you in the door imagine what they're doing to get you to buy something. I would highly recommend not doing business with folks who show such little concern for honestly especially when conducting business in the 10s of thousands dollars.

I purchased a 2025 Nissan Sentra on October 4! On November 10th the transmission went out leaving…read moreme in the middle of a 4 way intersection. The call me on the 11th of November to tell me the transmission was shot with only 2800 miles. On November the 20th after having my car for ten days they email me to inform me that they finally ordered my parts and it was going to cost me $129.00. Even though it is still under warranty! Do not buy from Lumberton Nissan!

Bought a Volvo xc70 from here paid $1300 down after got home quit running had to replace fuel rail…read moresensor fixed run a couple days same thing over and over changed fuel pump mass air flow sensor then went day or 2 called said was my problem tried to get her to help or trade but refused ended up over $650 in parts my own labor days missed at work still nothing so called her told her to come and pick it up so lost over $2000 dollars on it they are a sorry bunch of car sales would most definitely would not buy not worth what they ask.

Customer service amazing m. Atmosphere Amazing and was treated kindness. Looking forward to a great…read morerelationship with this dealer.