TLDR: they gave me a lottery ticket designed to trick you into thinking you've won a lot when in…read morereality you've won nothing. Received a massive ad flier in the mail that served as a "scratch off lottery ticket" for an event they were putting on. This ticket was probably 13"x17" and covered with all sort of different advertisements designed to be as distracting and nonsensical as possible. Scratched it and it said I "won $2,500 instant cash". Obviously I was skeptical of this so I looked all over for fine print and in the fine print it said "no purchase necessary, match your winning number and claim your prize". Still skeptical I called the dealership to confirm this was legitimate and was responded with "yes this is legit, just come down with the flier and you'll get your prize." So I drove an hour to their dealership, sat down with one of their salesmen, filled out some paperwork and suddenly he walks out with a board that's got different numbers than what's on my scratch off. Finds a random, different small print section that wasn't on the "scratch off" part and says "this is my 'real' winning number" and matches it to his board. With the "real" winning number the most I would walk out with is a $5 chick fila gift card. It cost me more in gas to get to the dealership than the card was worth. After being Obviously upset, an "event specialist" walks over and attempts to explain how it works trying to read the fine print to me as if I didn't already do that myself. She kept saying that it's a "marketing strategy" and when I said it's not marketing it's called deceit she got mad and walked off. In what world is the number you literally scratch off on a lottery ticket not your winning number and how am I expected to know there's this magical second smaller number hidden on the page. Had they explained that when I CALLED TO CONFIRM I would have no issues but they clearly don't care. If a business has to lie just to get you in the door imagine what they're doing to get you to buy something. I would highly recommend not doing business with folks who show such little concern for honestly especially when conducting business in the 10s of thousands dollars.

I purchased a 2025 Nissan Sentra on October 4! On November 10th the transmission went out leaving…read moreme in the middle of a 4 way intersection. The call me on the 11th of November to tell me the transmission was shot with only 2800 miles. On November the 20th after having my car for ten days they email me to inform me that they finally ordered my parts and it was going to cost me $129.00. Even though it is still under warranty! Do not buy from Lumberton Nissan!

Customer service is lacking for a better word! They aren't the friendliest bunch and seems like…read morethey are disappointed when you make your payments on time. However, as far as the business transaction goes, I got the car I wanted with no hassle and haven't had any issues with them or my vehicle.

Please do not get a car from this place!...The owner is a liar and very rude to his customers...He…read morenever is at the car lot and will not return phone calls in a timely fashion...My car broke down after 3 months and he said he would pay for half but when fixed he said he wouldnt and told me if I didnt like it to go somewhere else...Very rude and unprofessional...They lie alot...and the friendlyness is a front until they get your money..I will never do buissnes with this place again when im done paying for this trash truck I got from there

I purchased a truck they advertised on Facebook market place. The vehicle was listed for 47,800 on…read more5 May 2026. I messed Larry the salesman on messenger and inquired. As you see on the pic there is no mention of any past damage or repairs. I asked could the work on the price. He mentioned a little. We set up a meeting on 6 may 2026. I made it to the dealership and had limited because I have prayer at 6pm in spring lake NC. I test drove the vehicle and noticed the tire pressure light on. Larry mentioned that the guy that owned it before had large tires and swapped them out. I asked about the price so he looked it up. It had on line price as 45k . I saw the screen. He said he went to talk with manager to discuss it. They came back with 46,800.00. He took my 2015 740LI with around 117k miles for 6k. Well after all the paper work was done I left and went home. The next day the vehicle arrive and Gave them the care . Later I checked the truck out and noticed the truck had a paint-less sticker on the inside of door jam on the drivers side. I had received a call from finance manager and she reminded me to send the check. I hit redial and called her to ask for a Carfax. She said she would send it right away. She never did and refused to answer calls when I called to check. I sent a message to Larry. He was not at work. I ask him about the floor mat and the owners manual and the car fax. I Got all but the owners manual after he said he would send the stuff. I looked at the car fax and noticed a air bag deployment and moderate damage reported. Usually dealers give you a Carfax before selling you the vehicle. I saw why I did not get one after I red it. I talked to Larry about returning the vehicle or partial refund and about a warranty. He said they Rey refused to do anything. So here I am having to go through outside litigation or get a Lawyer. It is hard to resale a vehicle with an airbag deployment on Carfax. Had I seen the Carfax I would not have gotten this vehicle.

My daughter purchased a used car with cash 3 weeks ago. She drove it, the car fax was on point and…read morethey took off $1000 Then after cash was given, paperwork was completed, tags and insurance done... they say you can pick up the car tomorrow after detailing and oil change. I looked again at the car fax and it stated oil change. So, one way or another someone is telling a story. My daughter was going back to work in less than 2 weeks, she's a teacher. The dealer said we'll call you. 3 days later, NO CALLS! She calls them. Now the car needs a part. The next day, they're waiting for a part. Mind you, she does not have any car! Finally, with school 2 days away she calls again. Still waiting for a part! She says I need a car to drive, I bought a car and have no car. Very unprofessional. No followup whatsoever. I really feel she was taken at this point. Still no communication for 3 weeks unless she's reached out.

Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!

They are terrible at communicating with their customers. I scheduled an appointment to look at a…read morevehicle, but they only notified me upon my arrival after driving for an hour that they had sold the vehicle.

Talked to a sales rep about a certain truck and made a offer. He did not call back as he said so I…read morefollowed up. He never called me back on the last offer. Guess thats why I bought a new CRV from East Coast Honda last year.

I had a very disappointing experience at Lumberton Honda. I made it clear from the beginning that I…read moredid not want or need an extended warranty. Despite that, the finance manager added a $4,300 warranty to my contract and told me it was "free." A $4,300 product is not free. If I hadn't carefully reviewed the paperwork, I could have ended up paying thousands of dollars for something I specifically declined. This experience made me question the dealership's honesty and transparency. Customers should never have to worry about unwanted products being added to their contracts or be told that a costly add-on is "free." Read every document carefully before signing, ask questions about every charge, and don't rely solely on verbal assurances. I won't be returning, and I would encourage anyone considering buying a vehicle from Lumberton Honda to review their paperwork line by line before signing

I got my car a few months ago. It is a good car. The lady in the office is nice and will work with…read moreyou.

Straight Lemons. Do not buy a car from here, it'll start having problems the first week.read more