Customer service is lacking for a better word! They aren't the friendliest bunch and seems like…read morethey are disappointed when you make your payments on time. However, as far as the business transaction goes, I got the car I wanted with no hassle and haven't had any issues with them or my vehicle.

Please do not get a car from this place!...The owner is a liar and very rude to his customers...He…read morenever is at the car lot and will not return phone calls in a timely fashion...My car broke down after 3 months and he said he would pay for half but when fixed he said he wouldnt and told me if I didnt like it to go somewhere else...Very rude and unprofessional...They lie alot...and the friendlyness is a front until they get your money..I will never do buissnes with this place again when im done paying for this trash truck I got from there

I have only had experience with the service department for oil changes. They have always been…read morepoliten quick and efficient! I would recommend their service department. I also got a cupcake today from them. Lol

I purchased a truck they advertised on Facebook market place. The vehicle was listed for 47,800 on…read more5 May 2026. I messed Larry the salesman on messenger and inquired. As you see on the pic there is no mention of any past damage or repairs. I asked could the work on the price. He mentioned a little. We set up a meeting on 6 may 2026. I made it to the dealership and had limited because I have prayer at 6pm in spring lake NC. I test drove the vehicle and noticed the tire pressure light on. Larry mentioned that the guy that owned it before had large tires and swapped them out. I asked about the price so he looked it up. It had on line price as 45k . I saw the screen. He said he went to talk with manager to discuss it. They came back with 46,800.00. He took my 2015 740LI with around 117k miles for 6k. Well after all the paper work was done I left and went home. The next day the vehicle arrive and Gave them the care . Later I checked the truck out and noticed the truck had a paint-less sticker on the inside of door jam on the drivers side. I had received a call from finance manager and she reminded me to send the check. I hit redial and called her to ask for a Carfax. She said she would send it right away. She never did and refused to answer calls when I called to check. I sent a message to Larry. He was not at work. I ask him about the floor mat and the owners manual and the car fax. I Got all but the owners manual after he said he would send the stuff. I looked at the car fax and noticed a air bag deployment and moderate damage reported. Usually dealers give you a Carfax before selling you the vehicle. I saw why I did not get one after I red it. I talked to Larry about returning the vehicle or partial refund and about a warranty. He said they Rey refused to do anything. So here I am having to go through outside litigation or get a Lawyer. It is hard to resale a vehicle with an airbag deployment on Carfax. Had I seen the Carfax I would not have gotten this vehicle.

Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!

They are terrible at communicating with their customers. I scheduled an appointment to look at a…read morevehicle, but they only notified me upon my arrival after driving for an hour that they had sold the vehicle.

Talked to a sales rep about a certain truck and made a offer. He did not call back as he said so I…read morefollowed up. He never called me back on the last offer. Guess thats why I bought a new CRV from East Coast Honda last year.

today i drove 30 miles on way to test drive a Honda civic w…read morethe test drive was good the problems started inside the car lobby i told them from the began i was a 1099 they said we just need to show us your paycheck so i drove the whole way home 30 miles then back 30 miles to get told we need to see the taxes withdraws on it i told you i am 1099 i do not get withholdings sorry is all they said they do not see the thing i have already drove 90 miles and even asked you if that was i needed was the check stub and said you sure yes he said are you sure yes when i got back they asked for alot more because i am a 1099 they were not easy and we did not get the civic because they running me home for more stuff i think and believe that you should ask upfront for everything instead of running me around