Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind, professional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help! read more

Lumberton Kia - MY NEW CAR - Car Dealers Near Me - Lumberton, North Carolina

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They are terrible at communicating with their customers. I scheduled an appointment to look at a vehicle, but they only notified me upon my arrival after driving for an hour that they had sold the vehicle. read more

Malkiah McArn is very knowledgeable and helpful! I will refer people to try the KIA experience he offers!

BEWARE**** this place is a scam as they will not refund your money on service contracts even after you sell the car. I have been calling for weeks and left multiple voicemails and no one will respond to answer question. I drove up there to sign a piece of paper to cancel and they went ghost and never returned my calls. It's been about two months since I have been trying to get this resolved. read more

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Great buying experience. They were So helpful and made it so easy. Thank you Lumberton Kia read more

I purchased used Kia carnival from lumberton Kia. The salesman I bought the car from is no longer with the company. The whole experience has been very bad. The car is a 2024 Carnuval that had 400 miles on it. It had been detailed so badly you couldn't hardly see out of the window. They took it back to be retailed and there was little improvement. The sale's transaction took 4 hours. The salesman said he would come and get the car and have it detailed but I was done by then. When I pulled out of the lot the Sirius radio was supposed to be activate. It was not. I was promised another free activMarion but since the salesman I had is no longer there and after speaking to 4 different people they'll not honor that either. My best advice is my carnival is a great vehicle but don't EVER deal with Lumberton Kia. read more

After finding out from another dealership, if you purchase a extended warranty or a maintenance plan and the vehicle is totaled or sold before the agreement expires, you may be entitled to refund of the remaining balance. On February 1, 2024 I called and spoke to the Finance Manager (Reggie Wells). He told me that I had to contact the bank that financed the vehicle for the refund. After calling the Warranty Company and not the bank, they told me that the Finance Manager where I purchased the car is the person I need to contact. So after many calls of leaving messages he finally responded. He then gave a bogus email ( aol.com and not a kiaofluberton.com) and wanted forms to be signed. I have asked for a week now for this form and no response. Now he doesn't answer my messages. His quick response is for me to drive 2 hours to sign the form that he could just email me. This is 2024, not 1980's. And don't get me started with the maintenance. Two month waiting period for a oil change. Thank goodness that our local garage accepts the maintenance plan that we purchased. read more

If I could give negative stars, I would. My sister, local school district staff, purchased a used 2017 Kia Sportage with an extended warranty. 3 months and less than 5k miles, the engine frozen. Brought it back to the dealer for repair and the REFUSED to repair it. Lumberton Kia acknowledged they forgot to do the firmware update before letting her drive off the lot that caused the engine to fail. The General Manager claims it's not their fault and Kia along with the extended warranty company refuses to repair the engine.​​ read more

went to have car evaluated from KBB " cash offer" only because person called and stated they could offer significant amount over KBB offer- dealership actually offered $3000 LESS and when I declined they went back on KBB and claims there were major dings and wear and tear in my car that was not there- typical car sales slime BS- not reputable and I would never do business with them.... take heed read more

My new ride. Thank you Dean Smith. I love it I recommend this dealership. Dean was patient and very knowledgeable about the safety features of my new ride. read more

Lumberton Kia - New 2021 Kia Sportage - Car Dealers Near Me - Lumberton, North Carolina

if i could leave a negaive star rating, i would. why would anyone purchase a vehicle that is not even on their lot, wait for it to arrive from another state, (florida) then test drive it? i would have had to pay the transport fee of $499.00 as well. also if you don't like the vehicle for any reason it's tough s%#t on you as your stuck with it! what's really sad is that nobody explained this to me until i pressed them to tell me what the proccess was. i'm glad i didn't travel the 1.5 hours from raligh to lumberton to attempt doing business with this bunch of crooks, that's right, crooks. their prices may be good but their proccesses suck. how are these bums still in business? read more

I took my car to lumberton kia for a recall repair and we were told they weren't able to repair and I was also told replace the engine instead and when I received my car back they went through my car and multiple items were stolen out of my car. And their response was that they were not responsible for anything taken from my car, and they have it posted that they are not responsible, they have thieving employees. Do not take your car here. read more

Took my car here to get the engine replaced under the recall , received a call that night around 7:30 stating that one of there employee hit my car while going home. My car ended up being totaled and now I'm stuck looking for another vehicle. DONT GO TO LUMBERTON KIA FOR NOTHING!!!!!! read more

Lumberton Kia - Car Dealers Near Me - Lumberton, North Carolina

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Great service staff always treat you great and are friendly. They have a wide variety of KIA and other preowned vehicles. Sale reps Hector and Aldon are great. Service techs are very helpful. I have brought several cars from them and if I decide to trade in or get another that's where I will go..... read more

In need of a vehicle I found one for $23,000 on the North Carolina Lumberton Kia website I decided to buy. Starting at 10:00am this morning I called, and texted continuously attempting to make the purchase. At 4:00pm I finally was able to get ahold of their India Script office via text, but it Didn't fix their communication problem. I was finally able to get ahold of a salesman named Alijawun at ext #3003 informing him of the vehicle I wanted to buy, and that I needed the exact amount required for the purchase in order to contact my bank to approve the transfer of funds. After speaking with him I never heard from him again. I can't believe that out of all of the employees working at the Kia Lumberton office not one of them called me back after knowing I was ready to buy a vehicle in full, and just needed the info/total to process. To say I'm disgusted, and dissatisfied is a understatement by far. A call, text, or email following up setting up a time to complete the purchase takes mere seconds. If you're looking to buy a car I urge you to go through a business that makes their clients a priority, and Kia Lumberton is not that business by far. read more

Worst customer service ever. I was hung up on at least five times before someone finally talked to me. All I said was that I was in search of a manager for information and they automatically assumed I was a "Karen" and hung up on me. When I finally got ahold of someone they were very short with me, stonewalling me with every question. It was just awful. read more

Awful. I went in in August of 2016 to get a car. I told them what I wanted, what my budget was, and about my trade in. They bring out a car, which is low to the ground, I tell them with my back and hip problems, I cannot keep getting in and out of the car without either a struggle, or without help. I found out th first time rode as a passenger, the seat does not go back, they have refused to fix it. They told me that if I make my payments on time, that in the spring, I can put what I had put into the car onto something else. I should have known better. We go to sign the paperwork, and the monthly payment is almost 100 more than I was comfortable with. He said it would go down when I traded in the car. Come spring, I was told that I had not had my car long enough to trade in. This was after I had waited three HOURS for them to get to me. They told me to wait three years to try again. I was livid. They made their sale, they did not care a bit about me after the dotted line was signed. Their customer service sucks, they lie, they use bait and switch, and I hope everyone who reads this before going car shopping avoids them like the plague. I hope Karma catches up to them. If I could give a zero star rating, I would. read more

Went here because online it said they had the car I was looking in in stock. We walked the lot checking it out and didn't see the type of car anywhere. So we decided to go inside and speak to someone as no one was outside at all. The lady at the front desk was extremely nice and courteous. She stopped a sales person on his way by to have him help us. Immediately I could tell he wasn't interested in trying to help us since we were two men clearly together. We asked about the car we were searching for and he said oh no that online is for every dealership that they owned all the way from Florida and that car was probably at another one . He had no interest at all in trying to sell us anything as he basically said ok that is all you needed. I asked him for his card and he gave it to me as he walked us out. It was not the way I have ever been treated at a car dealership ever. He did not want to deal with us at all. Needless to say we went back up to Fayetteville and went to the Jeep dealership there and had excellent service!. read more

I'm looking for a new vehicle, so my husband and I start pulling up dealerships within a 2 hour radius. We found the perfect vehicle at a great price at this dealership. We call ahead, make plans to make the hour and a half long drive to go see the vehicle and hear more about it. We arrive to absolute chaos. I walk in and immediately and tell them I called and spoke with Alexis, and we are here to see the vehicle. Then 2 guys come looking rushed "what are you here to see, and who" and I say again, Alexis. So they go and get her, and she comes out and says, "This is the Salesmen that'll be helping you." Well I'm getting a vibe... and not a good one. They go to get the vehicle and as we are the rock out another salesman says, " no don't walk out yet we're going to give y'all the red carpet treatment." So then we were confused when we were allowed to walk out to see the vehicle that they had finally brought up that we wanted to look at. During the test drive our salesman was very condescending he knew nothing about the vehicle that we were coming to look at, nothing about its history nothing about it features could not help me with any questions, but I did my research so I knew the features and what I wanted it's just nice to have somebody that appears educated trying to sell you a vehicle. So then we get back and I asked him do you have anything else comparable he's all like, "no." I mean that was fine, but then he wants to go into his office and pop numbers and it's good you wanna know exactly what your pain and that is when things went absolutely downhill. The bad vibe turn into the worst feeling of uncomfortableness. The bad vibe turn into the worst feeling of uncomfortableness . Before they started showing us numbers or anything they were asking to Bernard read it we do not want that they want me to sign papers saying that we were ready to buy today it was just the most uncomfortable rushed high-pressure sales technique and tactic that I have ever been a part of what started off as an unprofessional experience went to uncomfortable experience, they came back with the numbers the price of the vehicle was a bait and switch tactic from the Internet to get you in the door the manager had even told me that on the telephone once we left. The price of the car went up almost $4000 from what it was on the Internet and then the docking fees and the "we looked at the tires"technical fees and the extra fees if your bank does the financing. So I looked at the salesman and I said I really appreciate you but this process has become uncomfortable I need to hit the pause button and walk away and think about the situation. So I walk out. One person is calling us when we're not even a mile down the road with, "what can we do the change your mind to sell you the vehicle today? I kept trying to explain that we were looking and not committing, and this was too rushed and pressured, and then he begins bullying me about "you said maybe in the questionnaire that you would buy the vehicle, if you would've put no I wouldn't have even sent numbers out to you." And with that, I told him it was a firm no for me. I wrote all of this to tell y'all, this isn't how the experience should be. We have gone to dealerships where they are kind and considerate, knowledgeable, friendly, and the atmosphere remains relaxed. This was more of a time share tactic with high pressure then a car buying experience. I would NOT use them. I would NOT recommend them. read more

I bought a used car from them 6500 cash. They told me it needed to have the turbo replaced and that was all. They agreed to fix it as part of the purchase. I had the car 2 weeks and now it is in a different shop needing 4grand in repairs. Cracked head, bad head gasket, scored cam shaft. I dont expect them to buy the car back or cover all the repairs but it would have been nice if they could have at least responded to a phone call or email, maybe offered a loaner while it was fixed, or to fix it at a reduced rate, something. Nope the only response I get is a phone call in response to my email from a salesman trying to sale me another car. read more

I made an appt through an online Sales gimmick posted by Lumberton Kia. I was called on 2 separate occasions to verify my appt. I arrived at the dealer, with plenty of time for my appt and was met by a confused salesperson. I was never given a specific salesperson's name, and told to ask for the next available. I conveyed that. As I walked in, I had a few specific cars in mind, that I'd seen advertised on their site. This is when I learned, that most likely, anything I was interested in, was at another "Sister" owned lot. Fine. I have no issues and could wait a day or two, if need be. I have credit issues, because of Life. Nothing to be judged on, if I can meet credit-worthiness. I made this known prior to my visit, and upon speaking with the salesperson. Because of this, I had to be specific in picking out a car. So I did, and after running my credit, I'm told that the car was just sold earlier that day. So I inquire about a few other cars of that model on their website. I'm then told by the salesperson that all of the cars of that model had been sold that day or the day before and none were available. This left me with a handful of cars on their lot in my price range, or near the type car I was interested in. I was not interested in the cars they had in stock. Sorry. So I told the salesperson, I'd just drive over to Lumberton Honda and see for myself, what they had in stock. I was told that Lumberton Honda was rude and I wouldn't find anything I'd want, and not get the same quality of help. ****WRONG**** Once I arrived over at the Lumberton Honda lot, I specifically found one of the cars that I'd seen online and inquired about. I immediately text the salesperson inquiring and was told that the 2 dealerships do not do trades any longer and that I wouldn't get the pricing they could give me. At this point, I quit accepting texts/calls to the original salesperson and proceeded with a much better experience at Lumberton Honda. Lumberton Kia LIED! Not just once, but continued to lie. I straight asked my new salesman at Lumberton Honda about the trading policy. They trade all the time, several times a week. **DO NOT LIE TO YOUR CUSTOMERS! OR POTENTIAL CUSTOMERS!! **Now I have another purchase under my belt, from my 3rd Honda Dealership! What Kia didn't know, I've done business with Honda dealerships for years. I just so happened to see something I wanted through their site and that's what brought me there. But never again! I'm human and deserve to be treated better. My kindness to the public, is sharing my ordeal, that should've never happened! read more

Bad Customer Service....which I should have read BEFORE GOING. Bad reviews...bad ..bad..bad...and now you can add mine. Your customer service SUCKS! Ask the lady at the desk how her car accident turned out....because after nearly 10 mins. No response as to WTF ...I was standing before her in the first place. Dumb as a stone! And all this after making an appointment with them for a simple State Inspection. Amazing the place is even in business. Oh btw on way out went to Front to speak to Manager...he left and went to see what was what....came back after a few mins. and asked me to return to the service area...my reply was hell no! Why should I? read more

My wife was there to buy her first ever new car all on her own (my presence was just to make sure nothing shady happened). Once the test drive was done, integrity was out the window. The vehicle didn't have a sticker in the window, so of course, she asked the price. She was told "The price depends on the value of your trade." Strike one. Off to this bad start, I couldn't help but jump in: "No, that's not how that works. If she goes into Macy's to buy a shirt, the price isn't dependent on the shirt she wore into the store." He back-pedaled saying that he meant the total would include the trade value. Later, he would tell her: "The price is dependent on your credit." Once again, my anger is immediately evident. "NO. When she goes to Walmart to buy a blender, the price is the same whether she has a 400 credit score or an 800." He flashes a page from the printer indicating that the car costs $23K, then proceeds to ask her what the monthly payment should be, indicating that with nothing down, she should pay about $450 a month. I interrupt to show her that the car is $16K on their website. "Oh well, that's only if you finance through Kia whatever and other stuff in the disclaimer." Fair enough, but she has already prequalified through their lender, so a moot point. But lets get back to that payment. $450 a month for 72 months is $32K. $32K for a car that is on sale for $16K. Not a chance. Had she agreed to that BS, the finance guy would have gotten that to $500 a month. He could have sold a car, made a modest profit and a happy customer who would have brought in family members to buy 3 more cars over the summer. Instead, he tried to rip off one woman, lost her business, lost her family's business and angered someone enough to write this review. Most upset customers grumble and walk away. When someone writes a bad review, you've wronged them enough to get the to spend the energy to let others know. Take that into consideration when reading all of the low scoring reviews. Oh, and their bathrooms were gross. read more

Beware of this dealership. READ the reviews. Advertise cars that are not on their lot. Drove up to see three cars and NOT one of them were on their holding lots. read more

Oh my! This place is a rip off. The car was online for $10,999. When we get there, its $11,100. After my husband tells them we want the car for $11,500 out the door, the salesman comes back with the grand total price of $17,800. That was after we offered cash! The car brand new isn't worth that. When we stood up to leave the guy said he wasn't lying. The price set was "aggressive pricing." read more

William our sales rep was amazing courteous people but they seriously messed up our paperwork for the loan they ended up firing the guy that did our paperwork charged us way more than what we thought move money around on things we didn't want and now they're not willing to make it right at this point so unless anything changes my review is 50-50 hundred percent for William zero for the dealership in the finance department on a sidenote William did buy us and oil change we originally wanted the maintenance package guy said he messed up our paperwork we came in re-signed it did not tell us he changed anythingJust said we had signed in the wrong place makes me sad because I really enjoyed everything else. read more

Hidden fees is the name of the game at this dealership! Went to the dealership for a car posted online. We called before hand to verify everything. Once we got there they quoted us $3000 more than the online price. The salesman laughed when we offered him the price they have listed online. Don't waist your time or your money. read more

I went to get an oil change, my door and my air checked this morning. Unfortunately my appointment was never wrote down but I was treated with such concern and professionalism. My warranty had expired and I ended up needing brakes and spent quite a bit of money but I knew it was coming up anyway. They fixed me up and after sitting there and watching the employee in charge of greeting and helping customers I was highly impressed. I forgot his name but I wanted you to know that's why I drive an hour for service, because I receive great service, with a smile. Thank you for hiring employees that care. That gentleman treated each person like they were family. It's amazing to me to get that in this day and time. Again thank you so much Lumberton Kia. read more

I dropped off my Kia on a Thursday and had to reach back out to them to get my car back that Monday. There were 5 pairs of shoes, jewelry, money, and all of my softball gear (i.e. bag, fielding glove, cleats, and softballs) missing when I got my car back. My console was also opened and scattered all over my passenger seat. I did not understand because the work that was done on my car was under the hood. After weeks of calling them for updates regarding the investigation, they said they could not do anything about it since it was none of the employees after "searching them and their cars." They also said, "The car may have been left unlocked by one of the workers, and Kia is not responsible for items left in the car." Weeks had gone by of me trying to reach out to them to get that answer, and I did not get an answer until I said I was going to file a police report. My car is not the type of car that someone would think to break into and go straight to the trunk for all of those items. The whole investigation was weird and how the dealership went about it, including ignoring my father's calls. In conclusion, I would not recommend taking your car to this dealership for work being done! read more

I made a appointment to get my car inspected.... I arrived at the service department. The lady at the service counter was on the phone.... talking to someone about her car accident.... never even acknowledging I was in front of her.... I waited 10 minutes then I walked out to car came back in she was still on the phone.... I was never served waited A total of 20 minutes.... I went out to car called around Peterson Toyota took my car in and did the inspection for me with no wait....The bad part was I couldn't get my Kia inspected at a Kia dealer....Thank you Peterson Toyota for helping me out...... don't think they'll be another Kia in this family. read more

AH-HA! I found you. Kiapartsoverstock.com DBA Lumberton Mazada Kia. I've used Kiapartsoverstock.com on two separate occasions for my 2011 Kia Sportage. First in July 2104, I received that wrong part number. Honest mistake. Second time in April 2015, I waited over a week for a shipping confirmation. After I called Lumberton Mazada Kia it took another two weeks for the part to arrive. In the future, I think I'll stick with my local dealer. I wouldn't trust any reviews found on Kiapartsoverstock.com read more

This dealer is behind "KiaPartsOverstock.com" and I placed an order with them on 10/16 for some replacement parts for my optima. The "in stock" part order email said it might take up to 2 weeks to ship - so I emailed them asking for an ETA and if they quickly assured me it would ship by 10/21. Fast forward to 10/28 and my order has not shipped and they haven't responded to any further. I asked them to cancel and will have to dispute the charge if they don't refund me. I wouldn't bother with this dealer after this experience - and I'll be reporting them to Kia for poor service as well. read more

My husband dropped his sports car off for a simple tune up & to have the shifter fixed so he could sell his car, needless to say...5-6 MONTHS LATER, the car is still there & to the tune of $2,600 (original bill was around $1,000 I think), they have replaced the clutch, put a used transmission in, did the tune up (I assume) & who knows what else...It was not suppose to be that difficult. We had buyers lined up & due to their lack of work ethic, he has lost several because the car wasn't ready. They never call him back to give updates like they say they will (still haven't heard back from them this last time..been a week or more) they lied saying they FORGOT the car was in the yard to be fixed (that was their excuse for the first few months it was there), the GM won't return his calls. Keep in mind, this car has been kept under a shelter so the paint wouldn't fade in the hot sun, they had it in their lot & said they would cover it ...sure hope they have done that. Someone there, in management, did offer to take a couple hundred off the bill & detail the car....that was before they tacked on the used transmission. For an authorized Mazda dealer, this place is a big ZERO read more

Well I do have pros and cons for sure. Pros- friendly service, non pushy salesmen, quick and straight forward deals, and very fair prices. The say lowest prices in 100 miles and I actually believe it. Cons- ran down facilities(no A/C and gross restrooms) and slow and sloppy systems for the transaction. I had signed my papers and agreed on a deal and as I was about to pull out of the parking lot in my new car he asked to come back in because there was a "mistake". The mistake happened to be a certain fee in the price was not included on the price I agreed on due to a system discrepancy. So he asked me if I would pay this fee raising my monthly payment. It resulted not being my problem because it's not my fault that their system sucks. Not to mention that I was waiting for at least 30 minutes so their old credit card machine would take my debit card. Overall I was annoyed that they asked me to go back on the price I signed for, but satisfied with the vehicle I bought for a good deal and a killer warranty. I would go back read more

MILITARY PLEASE BEWARE!!! I'm only giving 1 star cause I have to rate something!!! This has to be the most unprofessional dealership I have ever encountered! They were given every document or proof they needed prior to us signing! Hector was the salesman and apparently he did not tie up his loose end before we closed on the car! The car started jerking after we received it and the maintenance light came on a few weeks later! I'm not even sure if the car had warranty so We didn't call and report it so we took the blame. Because things were not complete and the deal didn't go through; we had to resign! We asked them to revisit and find more suitable choices for our needs due to the maintenance issues and they told us no and that because we've had the car for a little over a month they were taking our down payment if we didn't sign because the car is a year older and the deal didn't complete in 2018! I could go on and on about how unprofessional they were and how hector threatened to come get the vehicle if we didn't come by the next day to sign as if we didn't have to work! I'm taking this to an attorney and will Feel relieved if i can save another Military family if they are put as an off limits establishment for soldiers! They are not Military friendly; refused to give us gap insurance and wouldn't even TRY to find a more reliable car! Sloppy deal and you should be careful with dealing with them! Update!!!! Dealership contacted my husband and said I made my husband look bad because of my review and asked him to tell me to remove my review read more

GREAT experience w/ this dealership!! Chris went above & beyond to get me the car that I wanted w/ the payment that I wanted. I really didn't think I would get very far bc of my credit but Chris did everything he could to help me & I must say I'm a very satisfied customer! I highly recommend them to anyone! read more

These people will reel you in with all their fake smiles and fake sweet words, and you believe everything they say... until you drive your car for a while and realize you've been sold a piece of junk. And be VERY CAREFUL when you read the small print. They add on things without asking you, AND they charge you $599.00. dock fees. They tell you that all car dealers add this on, but that IS NOT TRUE. Palmetto Chevrolet in Conway, S.C. NEVER charges dock fees. And that alone saves you $600.00off your car price. I would NEVER buy another car from them, and I would NEVER RECOMMEND this dealer even to my WORSE enemy. They reeled me in good because I fell for their fake smiles and words. And what's truly so sad, is that I trusted them because they SEEMED SO nice. Don't let them FOOL you the way they fooled me. read more

my buddy and I drove 2 hours down to lumberton for a sorento i wanted. already had everything lined up to where i could basically just sign the papers and go. just needed to test drive first.. couldn't even get in bc the power door locks didn't work. once we got in, noticed it hadn't been detailed like they said they would, so the interior was still lacking. the sales guy had to reset the radio to factory defaults to get it to work. once i got on the road, noticed it was pulling to the right pretty good and the driver heated seat wasn't working. yet, they were pushy about charging an $1,188.00 reconditioning fee... wtc.. my buddy even got off early so we could go down there so total time spent for this waste of time was about 7+ hours.. not to mention the sales guy, Terry, was basically yelling in my ear right behind me while i was pointing this stuff out and trying to come to a middle ground.. even my buddy in the passenger seat had to tilt his ear from where Terry "the salesman" was being so loud, pushy, and aggressive.. they were suppose to call me back yesterday morning... nada. this dealership is such a joke. they do not have an inspection & repair process for their used cars.. read more

This dealer is not what you expect from a car dealer and their advertising which is all over the place in and around Fayetteville, NC. The salesman seem to have no idea what they are doing, the place appears to be shady and dirty. There are three salesmen standing around waiting for customers but no one feels the need to wipe off some dust? There are no prices on the used cars outside which is pretty useless because I dont know how you select your car but for me the price is the most important part. I would stay away from this place and rather go to the car dealers off Skibo in Fayetteville, NC. read more

Lumberton Mazda Kia runs KiaPartsOverstock.com. Thankfully, I was able to "track" them down through a review here! They have lots of "rules" for YOU, and none for THEM. They billed my son over $340 the day after he placed an order, despite their site saying they don't bill until the part ships. We waited the FULL "14 days" and heard NOTHING from them. When I ask for a number to call (on the dealerships Live Chat), I was given a wrong number - for some 800 Response Number?! I called the main number for the dealership and finally got through, 17 days after the order was placed , they still couldn't tell me if the part had shipped! (But they had the money!). Promised to cancel the order, refund the money, and send my son an email to that effect. Still haven't received the email . . . . looks like this is not over yet. DO NOT BUY ANYTHING FROM THIS COMPANY! read more