If I could give zero stars, I would. I have been sent the wrong X-rays for twice. They do not…read moreanswer the phone even though they don't close until 5:30. I called at 5:00. The operator even called and they didn't answer. Three days to get X-rays is ridiculous. I won't be returning.

I had a very poor experience during my visit to Mint Dentistry in Morrow. I ended up waiting over…read more50 minutes past my appointment time, which was really frustrating and unprofessional. The staff didn't give clear updates or show much urgency about the delay. I expected a smoother and more organized experience, especially from a place that advertises luxury service. Unfortunately, this visit did not meet those expectations at all.

Okay, I'm a little late posting this review, as our visit to Southern Regional Medical Center was…read moreon May 1st, but I still felt it was important to share our experience. My father had taken a fall and his knee had swollen to nearly three times its normal size, so he asked me to take him to the ER. We are fairly new to the area so we went with the closest hospital. We arrived around 9 PM. To be fair, the initial intake process -- vitals, insurance, and registration -- was handled within a reasonable amount of time. However, after that, the wait became absolutely unbelievable. My father was not taken to have x-rays until nearly midnight. Honestly, I'm not even sure he would have been called back when he was had he not gone to the desk himself to ask what was taking so long. By that point, both my 12-year-old son and I had actually fallen asleep in the waiting room. Once he finally got called to the back about 4 AM we learned there was only ONE ER doctor on duty that night. EMS arrivals understandably took priority, but that meant anyone who walked in by car just kept getting pushed further and further aside. I completely understand emergency prioritization, but it is difficult to understand how an ER can function properly with only one physician covering the entire department. At one point, I was ready to leave and take him somewhere else, but after already waiting so many hours, we felt stuck. Eventually, the doctor read his x-rays and bloodwork results and discovered that while he had no broken bones or sprains, his potassium levels were dangerously high, his kidney numbers were low, and his blood pressure was also very low. Thankfully, those labs likely uncovered a much more serious issue than the original injury itself, and for that I am grateful. He was ultimately admitted to the hospital. Unfortunately, the delays continued after admission. A doctor briefly stopped by Saturday morning, but he was not properly seen again until Sunday. That level of delay for admitted patients is concerning and, honestly, unacceptable. Now, with all of that said, I absolutely want to acknowledge the staff members we encountered because THEY are the reason this review went from a 1-star to a 3-star experience! Big shoutout to Crystal at the front desk/check-in area. She was patient, kind, and professional throughout the chaos. We also encountered Dakota, Nurse Donna, Peter, Sonia, and Nurse Lea, and every single one of them showed empathy, patience, understanding, and excellent bedside manner despite clearly being overworked and understaffed. They did the best they could with the resources they had, and it showed. This review is truly directed toward hospital leadership and administration. The staffing shortages are hurting both the employees and the patients. A hospital cannot properly serve its community if it does not have adequate staffing in its emergency department and patient care areas. The staff turned what was an absolute nightmare experience into a more tolerable experience through sheer professionalism and compassion alone. But unfortunately, based on this experience, I will NOT return to this location unless absolutely necessary!

After waiting more than five hours, I was told I needed additional shots, only to be left waiting…read moreeven longer. The entire experience felt less like patient care and more like an assembly line: move here, wait here, get this, then wait again for that. What stood out most was not just the delay, but the lack of organization and empathy. There was little sense of urgency, very little communication, and even less concern for the pain and frustration patients were clearly experiencing. The shift change from night staff to day staff only made an already chaotic situation worse. It was disorganized, inefficient, and incredibly discouraging when you are already not feeling well. This was pointed out by one of the day nurses. The other nurses at the front desk of the ER simply responded with a very dismissive K when I stated my concerns in tears and had to leave to go somewhere else because of the pain. The most telling part of the experience was hearing multiple people in the waiting room say they wished they had gone to Emory instead. Unfortunately, after spending over six hours there myself, I understood exactly why.

Dr. Dufresne is a real gentleman and does a fine job. He is careful about who he hires to assist…read morehim and keeps an eye on everything that is going on in his office. I have used him for years, and have been very happy with the level of care I received, the warm and welcoming environment in his office, and (best of all) very reasonable prices. When I moved, I reluctantly switched to another practice that came highly recommended. As professional as they are, they simply can't compete with Dr. Dufresne. He is the best.

Should I share my secret of a great dentist and dental practice or keep to myself? I guess I'll let…read morethe secret out. I've been going to Dr. Hicks forever. Everyone always compliments my smile and always tells me they want teeth like mine. All the dental team is awesome!

I have had a frustrating experience transitioning to this practice…read more First, when I spoke to someone on the phone to schedule my initial appointment, I was told my first visit would include a cleaning. I arrive and then am asked to complete paperwork I already filled out online. Once I get to the back I am told we are waiting for the hygienist because they are backed up and then am told the cleaning won't happen and that I would need to come back in multiple weeks because the hygienist was going on vacation. I tell them that I was told by the person who set up my appointment that my cleaning would happen in the same appointment and then they say well they aren't the ones who schedule so can't be blamed. Y'all are the same practice so I would hope the right hand knows what the left is doing. Then when I go to pay and check out, I am told there is in fact an appointment the next day, which I take so I can get the cleaning that I was promised that day. During my initial appointment, I inquired about teeth whitening and was told that I should do my cleaning first and that it may be some time since the hygienist I was working with was preparing for time off. Again, when I went to pay and check out, additional charges were for my cleaning were added for toothpaste and mouth wash that I didn't ask for but made it seem like it was part of the process. Additionally, I was told there was in fact an appointment for teeth whitening the following week which I took. Now this is the real reason I am frustrated and why I am writing this lengthy review. I was told that it would take two hours for the process and it in fact took 3. The hygienist has multiple other things going on and took way longer between each 15 minute sessions to reset. She blamed me for not timing the bell and I in fact rang the bell but never got a response. During the whitening visit, I was supposed to get a whitening tray but they said they broke it and I would need to come back Monday morning (it was a Saturday) and it would be ready. So I come back Monday early afternoon on a work break and then am told they won't have it ready and that I should've called before coming even though the hygienist said it would be ready and I would need to pick it up. Once it is finally ready, I learn that I didn't even get all the materials I was supposed to get including a case and another hygienist apologized and gave me the orientation on how to use the whitening and soothing gel which should've been explained by my previous hygienist. Furthermore, its been two months since the cleaning. I feel like my teeth haven't whitened. The money and time and difficult process has made me question if it was worth the insurance and out of pocket expenses. Lastly, they asked for feedback and to share it with them before posting. I shared my feedback with no response so I am posting here. I will not be returning.

Total administration of the services. Misinformation from the beginning.... I didn't see the doctor…read moremy appointment was with was told not in that day and that was wasn't a DDS. Received a treatment plan for another DDS and was told that they were not in my network which in fact they are. Their incompetence caused me to loose my $3000 dental benefits. I have never experienced such bad service. I will be reporting them.

Best Dental Facility by far. I was met with so much hospitality. The staff makes you feel very…read morecomfortable and welcoming as soon as you step in the door. They were able to fit me in at the last minute and provided exceptional performance! Highly recommend. The Dr made me feel so at ease as well as the staff!

I have always had a good experience with my son and the people that work at this location. We get…read morein and out with no problems.

It was an awful experience! Receptionists are extremely rude to black people at forest park…read morelocation. They canceled my daughter's appointment twice!!!! First time I scheduled 3pm and they sent a text the day before and cancelled because the orthodontist didn't see patients after 1:30! I'd already taken off work so I reschedule for a week and half later and take work again only to arrive at the office to find they canceled my appointment again this time because I didn't confirm the day before! Receptionists was unapologetic and told me I'd need to reschedule, no respect or regard for their patients! Rude and no customer service! I will never go back and I'm reporting them to my insurance which I mentioned to the receptionist and she said "good" unbelievable!!!

I love this dentist's Office!!! Dr. Mitchell is wonderful,…read moreand his staff members are extremely friendly and professional. My husband and I appreciate them so much!!!

They take F-O-R-E-V-E-R to just make a crown. With the advancements in technology it is no longer…read morenecessary to wait 2 weeks plus to get a crown put in. Obviously they are using practices from the 70's to make those old school crowns. My crown still doesn't look right, and the dentist hates to be questioned about the procedures he performs. It's sad to see this type of dentistry in 2016.