Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

I have an antique car. It is very difficult to get anyone to work on it - especially a complex…read morejob. Before I came to Hartley's, my car was almost undrivable. Another shop had mis-installed my rebuilt transmission and also damaged other components. This Spring (2026) I wanted to have my drivetrain rebuilt so I could enjoy my car again. It had accumulated 65 years of wear and also many "make do" repairs over the years. While it was expensive, the shop owner kept me informed throughout the process and also took the time to explain each component of the repair process. I checked all over northeast Ohio to find someone who would take on my car, but no one else would do it. If I need another complex repair, I will take it to them again.

Worst customer service ever. I have no doubt in the…read moreabilities of the mechanics. It's one bad apple at the front desk. He definitely tried to scam me. Senior female. I'm not stupid but was treated that way. They weren't able to complete the work requests but had no problem still changing me the same cost to inspect as repair and wrote the bill as such and told me what was wrong but wouldn't put it on the service record.

I was working with Lee on remotely tuning my 2018 Chrysler 300. This is a back and forth process…read morethat takes some time and we both understood that. This started on March 24th. Lee returned an emailed tune, we did some logs and discussed how things were going and had a good back and forth dialogue concerning the tune through emails and on the phone. On March 26th I was emailed an invoice for the work performed/time spent on the tune for $255.60. That was paid immediately. By March 27th and during this tuning process my remote start stopped working and my check engine light has came on and stayed on. This is normal to work out kinks while tuning, especially during remote tuning. Lee was informed of this and we continued on. Performance was up and the work performed was more than an improvement over stock and I was happy with the progress up to this point. Next email from Lee was on March 31st discussing the check engine light codes and the need to change some protocols in the tune and that he was busy and will get back to it soon. No problem... April 14th was the next time I heard from Lee saying he would be working on the Transmission portion of the tune. April 22nd - Lee emails and says he will be working on the tune that evening. April 28th - After not hearing from Lee I emailed and asked if he was working on the tune and for an update. No response. May 14th - Still haven't heard anything from Lee so I sent another email asking if he was still working on the tune. I have not been contacted by Lee since April 22nd. My remote start was never fixed. My check engine light was still on. The transmission tune was never completed. Since I heard no response from Lee, my option to fix those issues was to reset the car back to stock. In the end that left me with paying Fleck's $255.60 for my car to be the exact same it was when we started. Lee did do some work. What he did was excellent work. Unfortunately because he did not complete the job and simply disappeared, I was left with my car being exactly how it was before he did any work so that I could fix the issues I was left with because of an incomplete job. I would have preferred to work this issue out rather than leaving a review like this but because of the ignored emails and no contact from Lee, this was my option. Leland (the owner) responded only to a FB review and stated to watch my email because he would be "contacting me shortly" to finish the job. Two weeks later I had still not heard from anyone. I informed him that I will be taking my business elsewhere and to enjoy the free money I paid for his incomplete work.

Worst experience ever. After taking $1500 of our money we have come home with a corvette that has…read morevacuum hoses where there should be fuel tubing, carburetor leaking, a PAPER CLIP used to correct a carburetor issue...A PAPER CLIP! Just too much to list and they have stopped returning calls and messages. And they expected another almost $1500 for this terrible workmanship after having our car for at least 4 weeks in there shop

An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

I went to drop off my Toyota Tundra for a door handle repair for the next day and Leach's had not…read moreordered the part. When they tried to find one, they could not. They are also not COVID 19 safe. I cancelled and won't be back.

Excellent service. Reasonably priced. They worked with my Toyota extended warranty and resolved…read morethree issues that Wooster Volkswagen, Toyota couldn't. Over two years, they fixed every problem I had the first time.

Great service all around! Worked on my poor old Silverado…read more Front end work, ball joints and failing hydro boost for brakes. Very reasonable price, you don't feel like you being taken to the cleaners! Will definitely come back!!

Bad experience overall. Customer service is lacking and poor job at car diagnostics and explaining…read morethe issue to the customer. I felt like I was overcharged for lousy result. The issue with my car was not fixed and I walked away with a bill over $1,000. Yikes! Save yourself time and money and find better quality service for your vehicle somewhere else.

Both my vehicles were in need of great repair, and I was concerned a mechanic would take advantage…read moreof the opportunity and gouge me for thousands! Roth's was a breath of fresh air. Honestly, kind well priced business. I will never go anywhere else. Thanks Roth's

Roth Auto does a great job with domestic and import auto repairs, from simple to complex, the staff…read moregoes the extra mile to make sure that I am completely satisfied with the work that they perform. My last three visits were excellent with my three vehicles and I take my mother's Toyota there as well. The Roth's appreciate the fact that I want the most life out of my vehicle as possible and they help me reach those goals. Professional and efficient communication keeps the repair process moving with your choice of email, text messages, or phone calls. I have a high degree of trust in Roth's with their well lighted property and convenient parking and drop-off locations. Honesty and integrity are words frequently used by other repair facilities but Roth Auto delivers!

Great experience! Got a quote before repair, very reasonable prices. The workmanship was also first…read moreclass. Will be back for exhaust work. Thank you.

After trying 2 other places in Wooster which could not identify the problem and offered expensive…read moresolutions, A and J were knowledgeable, pleasant and reasonable. They identified the problem immediately. The service was excellent. My husband and I are extremely pleased with the entire experience.