I was referred to Dr. Goldstein by a close friend who spoke highly of him, so I had high…read moreexpectations. It was a difficult to get an appointment that worked with my availability, a sign that he's in high demand, or maybe I just have a rough work schedule lol. I had a less than ideal time scheduled, but the front desk staff had me to the call back list if anything came up that would work better for me. After getting 2 calls a better time did become available and my appointment was switched. Let me start by saying Dr. Goldstein is a wonderful physician. He was patient and thorough. He listened to my concerns and provided great recommendations. However, my first visit wasn't without some frustration! The wait time was literally killing me. I got to the office at 8:30am, as a new patient I was asked to arrive early for the new patient paperwork. The forms took me about seven minutes to complete, there was a total of six pages. The paperwork could really use an update. The font is tiny and hard to read, even for someone with good vision, and the print quality isn't great. Being that the office already uses an online patient portal, it would more helpful to make the new patient forms digital. After completing my forms, the waiting begun. I saw many patients arriving after me, some new and were called into exam rooms before me. By 9:30 I was finally brought into an exam room where an assistant took some information and set things up for the doctor. Then, more waiting. Dr. Goldstein didn't come in until 10:30. Dr. Goldstein was excellent once he arrived. The scheduling and time management definitely needs improvement. It's hard for working people to take time off and extend wait times like this only adds unnecessary stress.. It would be nice to feel that our time is respected just as much as the doctors. On a positive note, the office itself is very clean. Well kept in the front desk staff is friendly. I will continue to see Dr. Goldstein despite the not so great reviews that have been left. I hope that time management is improved by the time my next appointment comes around.

Dr. Goldstein is by far the best doctor I've ever had the pleasure of going to. He's patient,…read morehe's informative, he's just a warm person. I don't exaggerate when I tell you that 15 of my work friends also go to him. We've just all referred to each other over many years. Sometimes it's hard to get into the office on short notice because he's so darn popular , but once you get an initial visit, the Tele visits are easy in between visits. His doctor partners are very nice too. I've seen them in emergency situations. .

Paul has been my doctor for 15 years, he is a great doctor whom I would highly recommend.read more

I'm so disappointed with his new staff. Extremely rude and so unlike the practice he built. After…read more25 years dealing with this dr. He has allowed a corporate group to ruin his reputation. He's listed as a provider under Ambetter so I chose this insurance company. I called today to make an appointment only to be told by an extremely rude member of his staff that they do not accept Ambetter... when I asked why he was listed as a provider, I was told that the corporate group accepts that insurance but he doesn't. I then asked how was I supposed to know that since he shows up as a provider her response was that "I should have called the office... I'll have ro find another dr.! I'm not going that easy...as a radio host it'll be the subject of my shows for the next MONTH! RUDE people have no place in customer service positions! I guess my loyalty to his practice means nothing therefore I'll have no problem trashing it on air! Shame on you Dr. Bates for allowing what you've built to tarnished by corporate mismanagement. I've checked with Ambetterb and they have you listed with a valid contract... in addition they have indicated that you have NOT submitted any paperwork to withdraw from their network... hence they will be filing a complaint against your practice which I will be posting on social network as soon as i get my hands on it. Your "first impression" team has failed miserably. I'm now committed to pay an insurance company for a year...that serves no purpose since I chose it so I could continue to have you as my primary care physician. Maybe... just maybe that woman that was so rude should pay more attention to having the correct information on the insurance site than being rude and callous to patients...! Judging from the other reviews this seems to be the new norm fure you'r office...! Again... shame on you!

I absolutely LOVE this office, they are an overarching GenMed practice. I met them 4-5 yrs ago and…read morethey have been incredibly attentive. Spending ample time with me at each appointment no matter how significant or insignificant it was. They are absolutely thorough, working to cover every base. Albeit I am not good at "following instructions" like going to see the referrals for preventative consultations. They do make sure they at least make the recommendations. I believe that as a Dr's Office the can be as involved or not involved as the patient wants them to be. Fortunately, my health is ok and it's my choice to have them be involved as needed. For others I know there is great follow up to appointments and for results. The staff is incredibly attentive also, in fact, I just called in to have my meds adjusted and refilled and was attended to immediately. This kind of practice is hard to find in the world of managed healthcare. I highly recommend them and would tell you to read the bad reviews, but don't pay too much attention to them as, I personally, never experienced that kind of treatment. 5 Stars to the Dr, his PA's and Staff!

Dr. Eric Schertzer is an incredible doctor. He is caring, compassionate and sincerely cares about…read morehis patients. He listens well, and is able to accurately provide excellent care. His staff is lovely too. I am truly blessed that I was introduced to him, as he was the only doctor (that I saw), which did not practice tunnel vision and was able to connect the dots.

Came in to see Dr. Alvarez for an annual week visit (as required by my Medicare Advantage insurance…read morecompany). I had to fill out several pages of forms prior to seeing the Doctor. These were forms to be completed by hand (not digital, old school) and then had to be entered manually by the receptionist. I was a new patient and it would have been nice to have completed these forms online, prior to my visit. My appointment was set for 10:00. I did not get in the back for my triage until 10:30 and did not see the Doctor until after 11:00. They do not use a digital scales or blood pressure machines. Medical devices could use some updating. They required me to have an EKG, even though I expressed that I did not want one. They told me they would not bill my insurance and that it was for internal use only and was required by the Doctor. The examining room had rules on the wall and advertising for allergy testing, with two notices to turn your phone off as well as a referral policy. No artwork. The lobby was also decorated with policies on all the walls. Although, they did have lots of brochures for services and magazines on the waiting area. Now for my visit with Dr. Alvarez... the Doctor had a wonderful bedside manner. He was warm and friendly. Dr. Alvarez gave me a thorough exam and gave me some good medical advice. He spent a fair amount of time with me, I did not feel rushed. I would highly recommend Dr. Alvarez to anyone seeking a solid primary care physician.

Doctor is great, front desk staff is the worst I've ever had to deal with. Rude and slow. These…read morepeople have stuck a nerve with how they deal with patients in person and over the phone. When someone is unaware and needs to be educated you do not hang up on them, you correct them. It is common knowledge to say goodbye before ending a call. Just normal manners. Which they have NONE!!! I understand some people have bad days but you don't get a pass to be bad at your job.

My brother referred me to Dr. Dergan and I was so happy she was able to see me…read more I was looking for a last minute appointment before I got new insurance and they were able to see me right away. She was very thorough with the checkup asked me questions and addressed my concerns. Staff was friendly upon check in and everything was done in a timely manner :)

I would like with all My heart, medical system to change In the near future …read more Pts are taking for granted ! many times ! our time is not valuable ! I still hope , someone from this office , even PA Dayana Rubio to call me and apologize for letting me wasting my time 2x in one week . The front desk person seemed offended when I told her I could not wait much because I have a schedule and see patients on my side of care . i know I won't go back to see this PA. I will continue to see my regular PA Danny Palmer who is more professional and understands my time is valuable too . Thank you

Dr. Pollack has been great! Knowledgeable and goes the extra mile. The staff has always been…read morepleasant. Making an appointment is easy. The young lady in the front is great.

After reading the one star review, I felt compelled to write my own review. I've been a patient of…read moreDr. Pollack's for approximately 3 years now. Dr. Pollack is warm, funny and very caring. He always asks pertinent, personal information to make sure I'm doing what's right and if I'm not, he provides tools to keep me on track. It's a small office and his staff is just great. I am aware that they treat one another like family and maybe that rubs some the wrong way but DEFINETELY NOT ME. It's not fair to go by one patient's negative review. If you're looking for an endocrinologist, I recommend Dr. Jeffrey Pollack. Different strokes for different folks!

Been trying to make an appointment for a few weeks and can't get anyone on the phone, tried every…read moreoption and just get a recording, when I leave a message nobody calls me back. Found a new Doctor today!! STAY AWAY TERRIBLE SERVICE

Staff fails to return calls or follow up on requests for referrals. Doctor and PA give quality time…read moreto patients. Unsuccessful in getting someone to answer the phone.

This is the best primary doctor's office that you would love . The employee's at the front desk…read moreare so helpful. My doctor Priya is excellent and very helpful and understanding. Also all of the employee's that check you in. % love all. Arthur d klebbe.

Very great PCP! Offers in house labs, online and in person visits. The office is very clean. Staff…read morewears masks and PPE appropriately during the pandemic. Parking is ample downstairs in the garage, and there are 2 elevators to go up to the office.