This location is nice and the gentleman are so helpful. I was very indecisive but they helped me…read moreout alot, without even having my fiance with me. The selection is better than what you would see in department stores or big and tall sections but the prices range. They do have rewards available. They have a much better color selection also. They sell shoes, suits, casual wear and sports attire. They have some great brands, a very high end store. My fiance loved his gifts. I only give 4/5 for some of the prices. Polo, brooks brothers and levis their prices were competitive, a few brands were a bit high in my opinion. I still will be a consistent returning customer.

Horrible service. Went to this location for a winter jacket. Once I found one that was suitable. I…read morewent to pay for it. The cashier made me wait 15 minutes because she was having a conversation with the customer that was paying. Once they finally finished. She left to put something away. Another cashier got on the register and completely ignored me wanting to pay and went to help another customer find some clothes. The first cashier came back and instead of helping me so I could finally pay and leave. She calls on another customer who just came To the regiesters to pay and started helping them first. Neither tried to help me even though I had waited quite a while by that point so I left. Will never go here again.

This apparel store in Kenilworth is definition of antiquated. It offers clothing geared towards…read moreolder women with some home accessories. We tried to buy a Christmas ornament and were appalled by the glacial pace of customer service. There was only one person in front of us and we waited for over 15 min despite there being 2 employees. Their excuse was having only 1 cash register and they didn't even try to accommodate us. Save your money and go to Poppy and Stella that has entered the 21st century offering Apple Pay.

I purchased Judith Vos earrings for full price on a Sunday at this store. But decided when I…read morebrought them home, the color wasn't flattering. Two days later I went to return them with store receipt and tags in place so I obviously didn't wear them. I was told I could not return them as all jewelry was non returnable. I was not aware of this. Also there was a sign facing the back of the store which I did not see with merchandise return policy. Clothing can be returned but I didn't see the very end of the notice which said all jewelry was not returnable. I am very careful to wait a day or so to buy anything that isn't returnable to make sure I want to keep it. But I was not aware that jewelry is not returnable. Even though I went to the Judith Voss website and if I had purchased the earrings there, I could return them. Buyer beware!! Small print on the receipt at the bottom said all jewelry was not returnable. I have been a shopper for many years but have never encountered not being able to return full price, not final sale, jewelry. It would have been nice if the sales people could at least alert me of this policy. Irresistables will not get my business again. They have lost a customer. So I have to give them the lowest star possible.

Arya to the rescue!! - Yesterday, I ordered a Kurt Geiger…read morebag online for in store pickup. Towards the end of the night, I picked up my order from the pick-up counter. I quickly realized that my handbag did not have a box. The lady at the online pick-up counter offered me a general, white gift box. While I appreciate her trying to help, everyone knows that a Kurt Geiger purse MUSTTTTTT come in the original box. That's a major part of the brand. Instead, I received the handbag in a plastic bag that reminded me of a produce bag. Eek! The lady at the pickup counter walked me upstairs to the handbag department where Arya saved the day! She apologized for the way my handbag was inappropriately handled by the other department. Not only did she find the beautiful box that it belonged in, she also wrapped it with a lovely bow. By this time, the store was close and she did not rush me at all or throw together a quick bow for the sake of time. She handled my gift with pride and care to ensure I walked away satisfied. I really appreciate her doing that and giving me the box that I actually paid for when I purchased the gift. No one wants KG in a grocery/produce looking bag. Arya understands quality and care. I hope she can be recognized for her customer service and kindness last night. Sidenote: All pick-up orders should include the original box or packaging that it comes with. This is not the flea market or FB marketplace. A store like Nordstrom should understand what it means to present the total package. Nevertheless, I'm giving the store a 5/5 because the 1st associate was kind enough to walk me upstairs so that Arya could save the day.

Back to back Awful experiences when purchasing my last two suits from the Towson Nordstrom location…read moredue to dishonest sales associates and subpar tailoring. On my most recent visit, Bruce Bereson assisted me. Bruce was nice enough in person, but lied to my face in an attempt to prevent any returns (probably to protect his commission). First, Bruce was wrong about the sizing across different jackets within the same brand. Oh well, that's forgivable. The issue was that when I needed to exchange the tux, I was told by a different sales associate that he didn't ring me up under my Nordstrom account, what's more, the sale was not tied to phone number or email, despite the fact that Bruce pulled my account up in store. As a result, I was told I would have to come back and talk to Bruce if I wanted to return or exchange my tux. In other words, despite having my account information, Bruce intentionally hid my sale and did not provide me a receipt so as to limit my availability to return the item. This also deprived me of my Nordstrom points, which for a purchase of this size would have resulted in a $10 voucher. These type of underhanded sales tactics are completely inappropriate. If you do choose to shop at Nordstrom Towson, I would avoid Bruce Bereson at all costs. As others have mentioned, the tailoring was also subpar. When I went to pick up my last suit from the Nordstrom tailor, I was given a jacket without the arms sewn in. After a lengthy wait, I was finally provided a complete jacket. Given the lack of integrity from the sales associates at this location, the Nordstrom Towson tailors will not be getting a second chance with my next suit/tux.

I have shopped the Tommy Bahama at Towson Town center since it has opened. Recently, my wife and I…read morewere there looking for a Father's day gift...for me. The store manager, Su, was incredibly helpful in ordering a hooded shirt since their location had sold out. Their clothing has held up so well over the years...I will absolutely continue to frequent the store due to the great products and helpful associates.

Had to make a shout out for Liz. I called with some silly questions and she far exceeded my…read moreexpectations of answering them as well as being spectacular with her customer service! Well done!

THE best establishment for Mens suits & tux . We needed a Tux for my son's prom ASAP after his…read moreinitial outfit was a bust . Tuxedo House had us fitted , tailored , and out the door within in an hour . The Customer Service here is impeccable . They have many options to choose from for Weddings , Proms etc all at a great Price .

Had many options even when my son needed a tux last minute. Very easy process for both pic up and…read morereturn.

Dominic helped me when picking out the right size and style of Doc Martens. He was very attentive…read moreand personable. The store had all the sizes in stock. Very good customer service!

I stop here often for Crocs to, nice Spring colors. The customer service is nice and they have a…read morenice selection of shoes to choose from. The prices are very reasonable so I'd check them out.

Super nice staff! My shoe literally fell to pieces while I was having dental work done. I drove…read morehere barefoot and they helped me find some new shoes in my size super quickly and they were on clearance!

person working there was very helpful and kind. helped me with what I was looking for, and also…read moremade sure I didn't forget my water bottle there haha

The Customer Service here is always 100%. I was buying shoes to go to the white party and the sales…read moreassociate went out her way to find me what I was looking for. They always have great sales. The store is nice and clean and they have the best lighting. I am trying my best not to buy anymore vans tho because I already have at least six pair. The shoes I bought were kinda too big and I went with some converse instead. A few days later I returned them and the sales associates here was just as nice to me while returning them as they were when I bought them.