The staff is absolutely amazing. I am from 1100 miles away and just had another retailer tell me…read morethat they could not get me the pants I needed for the groomsmen in my wedding. In searching for someone who sold Tommy Hilfiger suits and could help, Milton's came up as one of the results. Taking a chance, I called the Chestnut Hill location and talked to Joe, who was filling in at the location. Let me tell you, for someone who is in full panic mode to talk to someone as knowledgeable, calm and willing to help was a God send. Joe took the time to listen to what I needed. He helped me with finding something that would work for the groomsmen and went above and beyond to make getting them shipped to me easy. I also spoke with Tim, who was friendly, knowledgeable and a tremendous help. Today, retailers of any size seem to be so focused on the amount of the sale to increase profit, they forget about what the customer actual needs. Milton's is not like that in my experience. They helped a guy from over 1100 miles away that is only going to spend $300 dollars like he was the most important customer. Thank you Joe and Tim, I appreciate more than you.

I went to Braintree Milton's for a suit today, not knowing any of my own measurements. Despite…read morethis, I was promptly and comprehensively assisted by the staff on the floor, particularly Peyton who was very professional and helped me through the whole process. I felt very well-informed on not only what I needed, but also on any promotions which were presently being offered at the store. I was very happy with the selection of clothing available, and with the ease & quickness of getting fitted, and overall I had a great experience. Thanks!

Very rude was not greeted I'm a female so don't know much about suits needed my girlfriend fitted…read moreand they jus stared at us as if we wasn't supposed to be In the store unprofessional .Also helped other customers that came in . There was 3 workers in the store and no help was provided from the 2 that wasn't doing anything all we needed was to be fitted and we waited 20-30 min and insisted we get the suit from them. No Thank You

They were very helpful and friendly! It was easy to find, it was clean neat and a very good…read moreselection of clothing!

Finally! A lululemon at south shore! Staff did inform they will be here for at least a year!…read more Was a bit curious since it's a "pop-up" location. Located in middle of the mall over by the elevator and the info desk. Everybody in there on opening day was super sweet, helpful, and are working out the daily operations. Fitting rooms, open floor plan, feels spacious. Didn't really go into either of the stores that occupied the space prior, but I'm sure we'll be here often. The lady celebrated its store opening by grabbing a full outfit in a color she's been eyeing for a while now that's back this season! We'll hope for good things to come, in-store promos and more goods to come. Men's setup on right side of store along with fitness gear and accessories, fitting rooms middle back and women left and center of store! Thanks all!

Lululemon has FINALLY arrived in SSP! I was here today…read more(11/15) for their grand opening. I've been waiting for a Lululemon to come to Braintree for so long, it's not even remotely funny. They are a pop up location inside the South Shore Plaza, where Chico's once was, & are here for a year (hopefully here to stay tbh, that'd be great). The staff was super sweet & very helpful with finding things in the store. Loved the layout & how they organized everything. In honor of this opening. I bought an espresso matching set, cropped define jacket with align 7/8 leggings ;)) Overall, very happy that there's a Lululemon closer by now. Had a pleasant, positive experience here today, so will for sure be back.

My partner shopped at Macy's yesterday and accidentally left her purchase behind as she browsed…read moresome other items. A wonderful employee - Nancy - helped her look for it to no avail. Nancy called back this morning to say that she had found the missing item and left clear instructions about who to speak with and how to retrieve it. We went back this afternoon and got the item, then encountered Nancy on our way out and had a chance to thank her. Excellent customer service!

There is a great lady-Janice-working in the men's clothing department of Macy's in Braintree.She…read morewent above and beyond to help us find the right size including going into the stock room out back to check for a size pant that wasn't on the floor.Her extra efforts were much appreciated by us!

It's amazing that the lines for check out was so long that the rest of the store was empty except…read morefor checking out! The employee Steve seemed to be the only one working his butt off to take care of all these waiting customers! Where are the other staff or Managers to help the only cashier out? There is something not quite right here to have only one working cashier and one could see that he was going as fast as he can!

Asked 2 employees to check if they had a pair of shoes in stock (online it said they were in…read morestock). The first girl was helpful and went and checked but said they weren't in stock. I asked another male employee downstairs and he said "They're probably in a box we can't open, sorry." He didn't even bother to check... That really rubbed me the wrong way. I asked a third employee who kindly went and checked and found them in under a minute. I worked retail I know it goes. To the employee that didn't even go and check, way to go...

Unsure why this is a non-recommended review. It's closed anyway now.read more

Absolute worst store I've been to in my life. One of the workers was absolutely out of hand,…read morescreaming at people in the fitting rooms and being extremely disrespectful. I drove an hour to get the this store, bought a pair of pants and just noticed that these brand new leggings have a rip all the way down the leg. When I called, the same rude worker was horrible on the phone and extremely impatient. Never going back. I would give 0 stars but that's not possible so I'm giving 1.

I wish there was a way to give negative stars. I have never experienced such rude customer service…read morein my life. The person that seems to be the manager used tones, language and demeanors which made you feel less than. I bought one single item as my son really wanted it however I will never again step foot in there. My son a teen even spoke about the vibe and the rudeness which is usually not his style.

Victoria was awesome in helping me purchase five sweaters. I needed a new wardrobe for the cooler…read moreclimate in Boston, and I came in after she set up a few outfits for me over the phone. Pro tip: always call ahead and let them know you are coming. Appointments are just easier and they save you so much time when you show up at the store. It makes it easier on the buyer and the seller.

I had to return some bridesmaids dresses to this store today. The customer service I received was…read moreawesome. I regret that I didn't get the name of the guy that helped me, but he did not complain once when I started to become a "difficult customer". He, in fact, became even more pleasant and helpful as my ordeal went on. As annoying as my particular situation must have been for him, he never once let on. It's really nice to see that true customer service still lives on in some places.

If on a budget and need some back to school or general clothing it'll do it's job, but now a days…read morethe prices of everything has gone up and the quality seems to have been left in the past. Not just here but many places. times can be tough. Usually i like to pop in for some plain tees from time to time and some sweaters or joggers. But i noticed after the first wash they usually shrink on me a good amount even following the laundry care instructions. The pants watch what you're buying, a lot of the pants don't have zippers but rather buttons (big no thanks for me). The sizing is a bit on the snugger size so i would size up if you're a larger person. I have a handful of tees that after a few washes developed tears or holes. So for me, I've stopped shopping here in general, but their hoodies have held up pretty well.

I visited the store today and had a very disappointing experience at checkout. Multiple employees…read morewere standing at the registers on their phones, including one employee who appeared to be on FaceTime while customers waited in line. No one greeted customers, explained which registers were open, or acknowledged anyone waiting. To make matters worse, after I had already completed my shopping, I was told the store had run out of bags and asked if I wanted to purchase a $3 reusable bag for my items. Customers should be informed about that before they begin shopping, not at checkout after spending money and waiting in line. The entire interaction felt dismissive and unprofessional.