I needed my rear bumper replaced after basically ripping it off with a tiny tree. I went through my…read moreinsurance and selected this place. I didn't realize how amazing some places can actually be. I've had my car fixed somewhere else and let me tell ya I didn't have high expectations for any collision shop. But wow! The lady at the desk is so kind and the guy who helped me was super informative and nice. I brought my car in superrrrr dirty and they cleaned it! Not a detail job but wiped my wind shield and picked up the inside for me! I was so grateful and honestly so happy I chose this place instead. Sorry for the long review but I couldn't recommend this place more!

I don't recommend collision maters at all, I had a accident with my truck bent 2 struts, needed a…read morenew steering linkage ect... sent it to them and wanted me to pay $9000 minimum and said my frame was bent, I went over there picked it up with another truck and trailer, brought it home did some looking the frame was not bent at all, and only came out to about $1500 in parts.

This place is a rip off... They kept the car for 90 days and…read morebroke more than they fixed. They are very unprofessional and they lie. They call the car had prior damage but that is a lie. I will be reporting them to the BBB and any other agency because from reviews this is a pattern. They thought my daughter was going to just accept it. They are sadly mistaken now they have got me Her Mother involved and I got time.

This place has the most dishonest and dysfunctional office staff in Fairbanks. I completed the…read moreinitial intake paperwork with Jacki, who assured me she would take care of everything and would let me know the time line when she ordered the parts. Five days later, I hadn't heard anything, so I called to follow up. The receptionist told me that JackiJustSteppedOut and that they were waiting on insurance. I thought that was odd since insurance had already given me the green light, so I forwarded the email from insurance telling me to go ahead with the repairs. After not hearing anything again, I called to follow up and the receptionist again told me that JackiJustSteppedOut and that they still hadn't done anything and were still waiting on insurance. I called the insurance rep and asked him call. He talked to Jacki, who told him that she had never asked to talk to insurance and that she was declining to do the work. I called for an explanation and was told that JackiJustSteppedOut and didn't leave any notes. I tried to follow up with a complaint and no one ever called back. They delayed the process for two weeks while they did nothing, then threw a tantrum when caught in the lie.

I'll leave out names, but this estimator gave me a reasonable estimated time frame of about a week…read moreand a half. I was pleased with that. I set a time to have my truck in the shop which was set up for a month out. A MONTH OUT (The gal at the desk is amazing, no complaints there) Month came and I dropped off my truck. The days went by and they were sending me updates on its progress which I thought was cool. Two days before it was to be finished I got a text saying it was almost done. 10 minutes later the shop calls me and told me they would need the truck AT LEAST an additional week. (Thats not just an extra day, thats DOUBLE what they estimated) There were parts they needed and didn't have to complete it. I was not happy at all to say the least. To top it off, they wouldn't even take responsibility for their incompetence. They just kept smirking at me and giving me BS excuses. 1.) They had a month to get together what they needed. A MONTH! 2.) If they had did their job, they would have known they didn't have what they needed and they could have told me to reschedule a bit further out. They didn't, so they got my truck there, took it apart, and than it just set there with nothing being done. If they had did there job, I'd have my truck. 3.) How are they sending me messages saying its almost done, and then turn around and say its not even close to being done? INCOMPATENCE is all I have to say I use my truck for work and their absolute failure in performing their job cost me big money and they could care less. This place gets a F- minus for its incompetence in doing their job. Please avoid this business at all cost.

We got our truck repaired here after an accident. I would never take any of my vehicles here…read moreagain. They replaced both doors on the truck, and now we have issues closing and opening them. We also noticed several clips and fasteners missing on the side that was repaired. Another issue we're having is with the door locks failing to unlock, even with the use of the key and remote. There is no excuse for such poor, shoddy work.

Now, I can't comment on how this guy does his work. But we were stuck in Fairbanks waiting for our…read moredealership to open and we contacted this guy to try and get it fixed through him because he was actually open on July 4th. He spent hours on the phone arguing with our warranty center to try and work on our truck. Unfortunately the warranty center eventually won. This guy went about and beyond, in trying to help us out. If you need work in Fairbanks, hit this guy up! I bet he'll do you good.