Every time myself or family go to college collision the vehicles are excellently treated. Very nice…read morestaff

***This review is for customer service only and not for any work as I will not be getting work…read moredone*** I called and they got me in right away for an estimate. Everyone there was very friendly, professional, honest, and knowledgeable. I would recommend them just for their awesome customer service! UPDATE: I actually ended up getting work done with them and am extremely happy and satisfied with not only the customer service but the work, as well! These guys worked with my schedule, were very honest, prompt, and just over all great work and CS. They have my business and my recommendation!

Got almost 9k in work done after my car was stolen for a quick joy ride and crashed less than a…read moremile from my house. They kept it for over 4 months and returned it to me with the gas light below E and it almost didn't start due to that. It was messy, my seats had stains that weren't there prior to it being stolen I'm not sure if it was the car theft or them but regardless I'd expected them to get it back to good condition not let a stain set for 4 months. The last thing I wanted to do after getting my car back was spend 3 hours vacuuming it, scrubbing it, and attempting to get the smell out because it smelled like must. Not even a car scent thrown in? I'm not sure if this is the standard for car restoration but after paying 9k to get my car back to the condition it was in before the theft I guess I expected it to be returned to me in the same condition it was in before the theft! This was not the case, but after I spent a few hours cleaning it it's basically there. If they would've just taken the time to vacuum it or wipe it down during the 4 months they had it at their shop I would've been incredibly happy. Adding that the crash was pretty severe, there was obviously a lot of work that needed to be done! And I'm happy with how the car was repaired. So if you're okay with getting your car repaired and nothing extra this is the place for you, I guess I just expected more.

I was very pleased with the service I recently received from Jose Body & Paint. My RAV was rear…read moreended and within a day of taking it in, I had the estimate that was also sent to the insurance company. They handled all of the paperwork with the insurance (the other guy's ). When I took it in for the actual repair, they gave me a time estimate which was accurate. When I picked it up, it looked great! They did a full detail. It hasn't been that clean since I bought it. Thank you for going the extra mile.

This place has the most dishonest and dysfunctional office staff in Fairbanks. I completed the…read moreinitial intake paperwork with Jacki, who assured me she would take care of everything and would let me know the time line when she ordered the parts. Five days later, I hadn't heard anything, so I called to follow up. The receptionist told me that JackiJustSteppedOut and that they were waiting on insurance. I thought that was odd since insurance had already given me the green light, so I forwarded the email from insurance telling me to go ahead with the repairs. After not hearing anything again, I called to follow up and the receptionist again told me that JackiJustSteppedOut and that they still hadn't done anything and were still waiting on insurance. I called the insurance rep and asked him call. He talked to Jacki, who told him that she had never asked to talk to insurance and that she was declining to do the work. I called for an explanation and was told that JackiJustSteppedOut and didn't leave any notes. I tried to follow up with a complaint and no one ever called back. They delayed the process for two weeks while they did nothing, then threw a tantrum when caught in the lie.

they just keep extending my car repair and all it was is a rear-end. and a small one at that was…read moresupposed too take 8 day and now you have my car for way over a month. if you not trying too spend more money on a rental car then the repair then id would go somewhere else.

We could not be happier with the service we received from Fairbanks Collision. They estimated the…read moreproper amount of time needed, and okept us updated with the status of our vehicle. Our car looks great and we couldn't be happier.

I'll leave out names, but this estimator gave me a reasonable estimated time frame of about a week…read moreand a half. I was pleased with that. I set a time to have my truck in the shop which was set up for a month out. A MONTH OUT (The gal at the desk is amazing, no complaints there) Month came and I dropped off my truck. The days went by and they were sending me updates on its progress which I thought was cool. Two days before it was to be finished I got a text saying it was almost done. 10 minutes later the shop calls me and told me they would need the truck AT LEAST an additional week. (Thats not just an extra day, thats DOUBLE what they estimated) There were parts they needed and didn't have to complete it. I was not happy at all to say the least. To top it off, they wouldn't even take responsibility for their incompetence. They just kept smirking at me and giving me BS excuses. 1.) They had a month to get together what they needed. A MONTH! 2.) If they had did their job, they would have known they didn't have what they needed and they could have told me to reschedule a bit further out. They didn't, so they got my truck there, took it apart, and than it just set there with nothing being done. If they had did there job, I'd have my truck. 3.) How are they sending me messages saying its almost done, and then turn around and say its not even close to being done? INCOMPATENCE is all I have to say I use my truck for work and their absolute failure in performing their job cost me big money and they could care less. This place gets a F- minus for its incompetence in doing their job. Please avoid this business at all cost.

Now, I can't comment on how this guy does his work. But we were stuck in Fairbanks waiting for our…read moredealership to open and we contacted this guy to try and get it fixed through him because he was actually open on July 4th. He spent hours on the phone arguing with our warranty center to try and work on our truck. Unfortunately the warranty center eventually won. This guy went about and beyond, in trying to help us out. If you need work in Fairbanks, hit this guy up! I bet he'll do you good.

These folks are just great. Between work vehicles and personal scrapes here and there I have used…read morethem quite a bit. They are clean, on time, and professional. Good communications and great work. There are a few questionable shops in town but these folks rise to the top!

Quick service. Was originally booked for up to a week to make all the repairs, they were able to…read moreknock it out in less than 24 hours. Worked with my insurance company without any issues. Work done looks great, vehicle looks like it did before the fender bender (new). Friendly staff, worked around my schedule and needs. I would go through Chaz if I were ever in need of auto body repairs again.