ISH and ISA are Fantastic at what they do. In a DEAD mall that struggles for foot traffic, the People skills and connecting with the guest is a lost art and Big Retail stores. Small Towns store remember the connection longer than the Item. I did NOT purchase today. But Ish and Isa (Manager on Duty) attended not only me, but the traffic flowing in and out of the Store with ease. Clean, store with plenty of selections of Dr Martins, Birkenstock, DC and More! Got some Great Stuff on Sale TOO! Tremendous JOB Team! Keep it Up! -Rob read more

Journeys - Shoe Stores Near Me - Capitola, California

i walked in searching for a new pair of birkenstocks and there were 3 employees there none of which greeted or offered help to. i went up to ask if they had it in my size and an employee first sighed, put his phone down, and very slowly walked back to find my shoe request. all 3 of them went to the back and only the guy came back with the shoe i requested...2 size bigger and in men's size for me. he shortly disappeared too, so i left the shoe on the counter and left. i don't think i'll be shopping here again. read more

LOVE my new Doc Martins! The staff was so helpful

Its the worst place ever, I came to return a crocs that I bought just a day earlier and the blonde girl who was on the register was so rude and has nothing to do with customer service...not going there any more...too bad to have such bad people representing your comany... read more

Was in here today & the worker did not even acknowledge me. I asked for a size WHILE HE WAS TEXTING ON HIS PHONE. & he totally ignored me and continued to play on his phone. Was so annoyed because come on. You shouldn't even be on your phone in the first place, it's YOUR JOB!! Didn't get any help, would not recommend this place service is horrible. read more

Don't Buy Here. They get one star because only one employee is giving service, and it's not the manager or purple hair sales girl. They are worthless, actually tried to over charge me. Don't believe the sale, they rip you off. Amazon now has Doc Martens $60 cheeper than Journey. I normally buy local, but not if they won't give me the sale price that they themselves are advertising. read more

Didn't have the converse I wanted in my size. They suggested I order them and they will be delivered to my house within 5-7 days did that on 4/13/2029. It's now 4/29/2019 still no shoes because they're still out of stock. Called customer service they refunded my money and are MAILING A CHECK!! Who mails you a check for a cancellation on a credit card purchase? Over all pretty lame never buying shoes from this place again. Rarely do they stock normal sized men's shoes like 10-12. Bye bye read more

Well, I wish that I had something better to say about my experience here. It was seriously garbage. I had ordered some shoes from another store as a birthday present, and they never came. I had paid for them and all. When I called the store multiple times to figure out what was going on, the girl with the real shtty attitude told me there was nothing they could do and to STOP CALLING. I ended up having to go above her to get my money back But, hey little girl you're in a customer service position....hello!!?!? If you don't like dealing with other people, go work at a morgue perhaps? ‍‍ read more

I came in 20 minutes before closing just to chat and see what selection they had (I work at a different Journeys in Norcal) and was visiting the area with my younger sister. The two girls working ignored us the entire time we were there (no greeting, didn't offer help, etc; didnt say one word to us.) The music wasnt on either. One girl was sweeping and glared at me for standing on the carpet she was sweeping. I was excited to see a Journeys in this mall but not anymore lmao. read more

I used to go here every time i went to the mall. Not anymore. I was in need of shoes the day i went there because my only pair that werent boots or sandals got a nail throught it. I asked about a pair of shoes I liked and they werent in stock for the size i needed. I was ok with that, as I couks just find another i liked. I didnt get that far before the employee showed me a pair by the same brand that I didnt like the look of and then said he could order the ones I wanted in a week. I said that was too long and he said "its just a week", I told him I needed shoes today and instead of just saying ok, he very nastily and loudly said "why?". I said just because and walked out. Never returned, despite liking the shoes i see as i walk by. The employee was a larger(not taller) male with a flatbill hat on. read more

So the staff there is usually made up of Watsonville or Santa Cruz high kids who don't really give two shits about their job. Additionally, if you want to see homeland flavor (aka Harojuku inspired shoes-- since people here on the central coast are so down with Mod Squad Japanese fashion) this is the place to roll. HOWEVER today was a different day. Ana O. texts me let's go shopping. Those three dangerous words. I just got paid and I am some money to burn-- and I am on a mission for some cute chonies and cardigans..sure why not. I had been upset two months ago because the Judyy shoe from Steve Madden sold out-- all I wanted was a black pair. Ana spotted duplicates for half the price here (exact same shoe just cheaper quality and different "name brand"). They had my size and in ten minutes I was a happy camper. Why not four or five stars? The guy who rang me up kept on hassling (more like hustling) me to buy some crap I don't need (hip hop inspired shoe laces-- gawdy bags..christ.). This store for being tiny has a good selection of heels, sandals, vans and other clean kicks. read more

I'm surprised by the bad reviews. We always get excellent customer service whenever we go. We sometimes know exactly what we want, sometimes we go through 20 pair. Doesn't matter if we buy or not we are treated great. read more

I have had nothing but good experiences at this store. Even when I don't buy anything, all of the staff are super kind and accommodating. I ordered a pair of shoes online, and the employee with the short orange hair was extremely helpful, walked through the whole process with me, and told me when they would come in. They ended up arriving early, which I was thrilled about! You can tell the employees really care about the store and helping customers find what they need. Would definitely recommend!! read more

5 people working, one customer in the store: but guess what, no one's available to help you! waited in line to inquire about a product but one associate was busy with a guest (yes- that's understandable) and the other two associate were behind the register but would not look at me. I waited 10 minutes while the customer in front of me was being upsold on socks, and decided that I can spend that kind of money much quicker online... I don't want to Inconvience anyone or anything... read more

I have purchased a few pairs of Doc Marten boots here, as well as 1 pair of shoes. I have also gone with others who have also purchased Doc Marten boots. Every time we get wonderful service, quick response to when we need to something in our size. If they don't have it they quickly offer to order it, while not being to pushy and giving you space to shop. Always been very happy. Will be coming back again for sure!!! read more

Prices often match or beat what online retailers offer and the people who work there are always super prompt and helpful in getting you what you need. Good selection of shoes and streetwear-esque boots. read more

Nava was extremely nice and helpful. We ended up buying a backpack from there when we could of bought it off amazon for $15 less. Great member of the team there. read more