I wanted to share my recent experience. I placed an online pick up order and received texts the order was ready. When I presented and showed my confirmation, I was told the order was not ready. I asked to speak with a manager but there was not an actual, per title, manager on duty, however, an employee attempted to assist. She was on her cell phone WITH an actual, by title, manager. There was no relaying of updates, continued to walk away while on the phone speaking solely in Spanish and after waiting for 20 minutes, I asked if I could speak with the manager who was on the phone. The request was refused and I was advised per the employee "she is off today". Much to this employee's ignorance, I understand and speak Spanish and heard every condescending, rude, offensive and unprofessional remark made while on the phone. After 35 minutes of waiting for my online pick up order, I was handed the order. No apology, no explanation and no exit salutation. I had written some notes on the back of your mailing magazines and upon leaving, the employee said "Make sure you say Francis Aviles". I then asked her to write her name and title. Miss (and I am only using that prefix as it is proper and respectful- certainly NOT because she displayed professionalism OR respect) Aviles stated "I would've helped you but you were rude". I replied "This was an online pick up made a few days prior and it stated it was ready. I came to pick it up but I'm pressed for time as I need to get my children". She then stated "Don't try me lady! Don't try me!" three times. This is a manager in training who is speaking to customers in this manner? It was aggressive, insulting, disrespectful and incredibly offensive. Sadly, I will NO longer be shopping at Journey's and will explain my situation and non-appreciation for customers as demonstrated by MIT, Francis Aviles. The manager on the phone cowardly would not speak with me and this is the manager who is currently in training and chosen by this company to represent same. That is disheartening and shows the lack of customer appreciation. read more