I went in and the customer service was great not too much but helped me when needed, Jake was very nice and helped me get what I needed also showed me around overall good guy and good experience would go again. read more

Such a beautiful store! My husband is a sneakerhead, so when he heard that Marcus Jordan was opening his store right here in the heart of downtown Orlando, he was pretty stoked. He's been here several times and even won a few sneaker raffles. I finally made it in for a visit for the first time this past month. Being the flower nerd that I am, I'm obsessed with the two floral installations they have in the shop by Mr. Flower Fantastic... I'm a huge fan! The staff was friendly, greeted us, and let us know about their sale items. The store is super clean, airy, and has two levels. I ended up getting a Nike workout top and some Jordan socks for 50% off. I will say that the regular prices are steep, but you can definitely find some novelty items. read more

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Wide variety of shoes, anything you could possibly need. Jake, an employee at this establishment was also very helpful when i was trying on different pairs of shoes. read more

They have the most welcoming team. Been able to find most of the sneakers I've searched for read more

Trophy Room - Shoe Stores Near Me - Orlando, Florida

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What I can say about the Trophy Room to me it's the Mecca. It's the Disneyland of Michael Jordan. This store plays homage to the goat by myself and blessed to have watched Michael Jordan play live in real time as a kid and to have a storefront like this that's dedicated to the man that is founded by his son you can share in the passion the love the drive for perfection. This store aesthetically pleasing is amazing but really makes the store special is the staff that's there I was greeted Practically with open arms and welcome. Everyone said hello to me. Talking shoes, talking clothes, talk about the store and what it represents and who they are not that I really didn't know already, but that was nice. Took a tour of the place bought some merch, but it really has that feel that you're a part of something when you're there and I really enjoyed The atmosphere of Michael Jordan and what he represents and this place just is it so please stop by downtown Orlando get some T-shirts pick up some shoes. They got some great apparel and one-of-a-kind stuff. Staff is super friendly and they've all been there a while so they're versed and they love to be there. Go check out the trophy room. read more

We had an amazing experience shopping at The Trophy Room! Such an incredible place! A boutique store with a museum feel. Staff were extremely attentive and treated my kids and I like royalty. We will definitely be shopping here first for shoes from now on! Staff were awesome! Keep being GREA!! j read more

Dope spot! They have specials at times to so don't be scared of pricing. Of course they have highend items upstairs. Definitely going back.

Much better than expected! Honestly, I went in with low expectations and was pleasantly surprised! The store is pristine, so well organized, just looks gorgeous. As a Chicagoan, it was fun seeing all the Jordan memorabilia including the family photos with a tiny dash of Disney in them. They had some cool merchandise with exclusive shoes you can only find at Trophy Room. Surprisingly, the prices weren't as astronomical as we thought they'd be and my friend was on the verge of buying some slick sneakers but couldn't pull the trigger. The associate we dealt with was on point in every way! He educated us on the store, gave a ton of great info, then let us shop. He didn't hover or harass us to buy anything but was easily on hand when we had shoe questions. We really enjoyed everything about Trophy Room and they turned us from a couple of haters into fans of the store. read more

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Bought shoes online and the process was terrible. Tried to get in contact with them numerous time for further information and nobody reached out. Tried to call and phone number is disconnected. I had to drive there to finally figure out that they cancel and are refunding me. Don't do online purchases here! It's just not worth it your time or effort! read more

I caught the store owner, Marcus Jordan, backdooring hundreds of pairs of the trophy room nike air jordan 1 collab at a local hotel. This was very unfair for the all the customers that were waiting to purchase these sneakers online through a raffle, but all pairs were pre sold in person to friends and resellers. I won't be shopping at this store again. read more

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The sales representatives were so helpful and showed me all of their available products all over the two floors of the new store. I felt very grateful that I went and spent time & money$ LOL! read more

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I read quite a few of the reviews and frankly I'm surprised! Because the staff here is awesome! I drove from Sanford Florida during Saturday afternoon traffic on interstate 4 (aka your worse nightmare) for a pair of exclusive Off-White Jordan 1s that were highly anticipated. It turns out i was given wrong information and the shoes would be releasing later that month. Understanding how crazy my day was the staff members were extremely courteous and understanding, and offered valuable information, that i will forever be grateful for. After a few minutes of small talk about differently highly anticipated sneakers, i thanked them and then left. What should've felt like a waste of time ended up being a pretty cool trip! The store is extremely clean, plays amazing music and has an amazing set ups! By the way this store is also owned by Marcus Jordan, Michael Jordan's second son! read more

I absolutely love this store! First off, presentation is everything and this store was super clean, well organized and staff was very helpful. I ordered my shoes before I arrived to the store and they were ready as soon as I got there. After I arrived home I found out I order the shoes a 1/2 too small. I called the store immediately and the managers made it very easy to exchange it for the correct size. As I arrived back to the store the 2nd set of shoes were ready to go and I didn't have to wait in line as the store was very busy. I am just grateful to have such wonderful service for a change. I will definitely be back for future Jordan releases read more

I have a feeling they will close sooner or later. The staff is so rude. I'm in Florida not New York. Pull your heads out of your butts. You walk in and if you're not in 'street trendy clothes' they will not bat an eyelash. Little do they know people that dress like crap have money too especially these tourist from all over the globe. It is a mini museum so it is a cool place to go to check out and look at all the cool new shoes but at the end of the day you can go to Finish Line or Foot Locker just the same. The only thing worth getting from there is a trophy hat for all those people that want to post pix on social media. Definitely more a place you walk in look around and walk out. read more

What an awesome boutique containing great memorabilia! The items here are very unique compared to any sport store. Yes, the items are pricey but the quality and uniqueness pays off. I highly recommend to any huge Jordan fan and collector. You will definitely appreciate a place like this. Customer service was great. You'll need to check it out yourself! read more

Beautiful, clean store with extensive collection of Michael Jordan collectibles and select, hard to find Jordan's at fair prices. It appears part retail store and part museum, as it is owned by Jordan's son. Staff are super nice, helpful and no pressure to purchase. John was proud of the store, its collection and stock. Super helpful and interesting to speak to. Although their one store is in Orlando at Disney Springs, on-line sales are available. Check them out. Give John a call or ask for him. read more

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I was trying to make a purchase and was harassed by a racist manager who forced me to make an account when making a purchase when checking out terrible management should definitely not shop here if your trying to get fresh and enjoy your shopping experience read more

Of course we had to visit a sneaker store when on vacation. Cool that this was located at Disney springs close to the resort were staying at. The Trophy room is owned by One of Michael Jordan's sons. Lots of cool 1 off Jordan memorabilia. They even had a pair of Jordan 1 OG off white(not for sale). Cool to see. The trophy wall with shoes was pretty awesome. Some shoes Ive never seen before. Wish they had a bigger selection of shoes or just more Jordan's in fact. They also had a BAPE jump suit which was super fresh. Super nice people working. Cool store to visit. read more

The staff is super shady especially Kenny. He was not helpful and lied to us about having specific merchandise. He said it was sold out but they weren't. The other two employees were silent and awkward and you could totally tell Kenny was lying to us. Low and behold my friend went in a few minutes after me and got the merchandise sold to him. The owner (Marcus) and some of that staff are shady and don't know how to run a proper business. Really sad bc the location and actual store is beautiful. read more

Trophy Room is a real gem. I came across Trophy Room without any real knowledge of the exclusive availability of Jordan products that would normally be sold out almost everywhere besides a consignment store like Flight Club or MagPark back in the LA Area. I first learned about this place from an Orlando Nike Factory Store Associate because I was asking him where I could find an inline store. I was in for a real surprise. John was real accomodating, and was probably the opposite of how he would need to be on a major release day. It was really welcoming how he gave me a breakdown of everything available, and had more than just a superficial understanding of the merchandise I could purchase. I was really happy to find the Banned 31s, and since Trophy Room items can ONLY be bought in store, I was glad to spend a little extra on one of their dope shirts. LA needs a Trophy Room! read more

Trophy Room - The goods. John, Pat, and Nick definitely Welcomed me to the Family. - Shoe Stores Near Me - Orlando, Florida

False advertising. Can't believe they said they had shirt sizes in the back and then when we came back they said their only sizes were on the rack. Worst shopping experience I ever had. Loved the MJ memorabilia but besides that it sucked. Love, Your Favorite Customer read more

I had the pleasure of visiting the trophy room in Orlando Florida with my family. We purchased a T-shirt and Marcus Jordan signed it for my son. It was a awesome experience. read more

Trophy Room - Austin and Marcus Jordan - Shoe Stores Near Me - Orlando, Florida

Great staff! Very friendly and helpful! A lot of items you cannot get in stores! My husband grabbed a really nice jersey and shorts. Yeah it's not cheap stuff, but when is Jordan stuff cheap unless your in the clearance section of the Nike site lots of awesome Jordan memorabilia! read more

Best store ever!!!! Every one of the workers were fantastic!! Very personable and very knowledgeable!! Stumbled upon it and went twice in the same day!! Can't wait to go back!!!!! read more

Trophy Room - Shoe Stores Near Me - Orlando, Florida

While I don't consider myself a "sneakerhead" and definitely not a "hypebeast", I wanted to checkout Trophy Room, to see what all the hype was about lol. No I really just wanted to see what they had there in terms of shoes, clothing, and accessories. Basically window shopping. I think Orlando was a good spot for the store since it's a top vacation destination. Entering the store, you can tell they take pride and keeping it clean and layout was really nice. The amount of clothing they had actually exceeded my expectations. T-shirts, joggers, hoodies, you name it, they had it. And much of it looked pretty exclusive. One thing that caught my eye (and almost caught my wallet) were trophy room shorts. They had 2 different colors with the trophy room logo on them. They looked and felt pretty comfortable. My friend ended up buying both pair lol. The shoes they had were pretty nice. I did expect to see more OG's but lots of people in there trying shoes on. The store is filled with MJ pics, posters and videos (fitting since the store is owned by Michael Jordan's son). This is a cool place. If you are around and a Jordan fan, check it out! P.S I ended up meeting Michael Jordan's son on the way out and grabbed a pic. He's a nice guy. read more

Trophy Room - Shoe Stores Near Me - Orlando, Florida

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Excellent staff. Very helpful in every way. They go out of their way to find what you want. If there's a problem with the store, is finding sizes - they seem to be limited in what they have. read more

I expected so much more. I was really let down. I went in with the expectation of getting a glimpse of exclusive shoes, but yet I saw shoes I've seen in my locate shoe store. There weren't many variety. The place is small and the furnishing is a little worn down. Shoes are priced fairly. read more

Definitely the worst shopping experience ever at a sneaker store. They did not have my size 12 in anything decent. The management had the worst customer service I have ever seen. I ended up going to the mall and received way better service at both Finish Line and House of Hoops at Millenia Mall. I was going to stop by the Trophy room in Miami in a couple of days but after this experience, they can keep their "Trophies". read more

Good place to find exclusives but still needs a little work with customer service. Employees need to be a little more fluent in the store than just stiff serving a customer. That can scare potential business away. But I would still shop here. Just fix that issue. read more

Normally I would probably give this location 5 stars. The new go to spot for any sneaker head for the most exclusive Jordans and merchandise. This only gets 2 stars because of how horrible their release day procedure was. They gave out 1200 wrist bands and only had 2 registers open. Was in the 700 range and store owner promised their would still be good retros for the public to buy. That was a lie, their was only one sort of good thing to buy the rest is he that every sneaker head has already. Made the public wait and stand outside in the blistering hot sun for hours. I personally waited for over 12 hours. When I got inside I couldn't get my box signed because owner was "tired". Kirk the public who would be devoted to this store wasn't tired either standing outside in hot sun. There was still people behind me waiting when I got in. They should have had at least 10 registers open for the customers to accelerate check out process. Very sloppy, once inside the staff was rude. Security tried to rush me out because I was looking at the store. Sorry, I was trying to shop and spend my hard earned money with you. The shop is beautiful inside though. I'm sure after grand opening they will fix some of the problems but as a loyal customer to Jordan brand for 20 years I felt that I was abused and lied to. I never had a worse sneaker release procedure, that's bad as Orlando sneaker heads know how the entire galaxy foamposite fiasco happened at Florida mall. I will come back but o try to get exclusives as not as many out of town era should be in town for release but for regular stuff it's better to go to your local mall. Marcus, I hope you read this. You mislead the Orlando people with your promises to people, your staff was rude to customers, your release procedure is the worse of any store. I hope to come back when you're not tired of making millions of dollars chilling in the A/C to sign a box for the people who supported you and beloved in you. I hope this changes because if not I wont be coming back. I rather pay resell than do what I did today. Not to mention, their wristband procedure was totally misleading as they ended up doing it 3 hours before stated on their website. The staff took care of out of towners as the Orlando people suffered in the sun. Couldn't of had a worse experience. 2 stars due to the exclusives and the beautiful store. Bad because of the way they treat the people, mislead the people, rude staff, and lies to the people in line giving a false hope of getting something exclusive. Damn this is my first review I ever wrote on Yelp, hopefully my last but the people need to know the truth. Trophy room grand opening was a joke in every way. read more

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I was excited about this store as a sneaker guy, excited that Orlando had something cool premiering the latest releases. Boy was I wrong. Aside from the grand opening wrist band fiasco where things were published in print and online only for none of it to be true but it was more about overall customer service. I'm not in the resale sneaker market but for it to be implied when I was trying to return shoes was bad service. I bought four pairs of shoes for gifts but needed to return them. At the store I was told I couldn't even though the return policy was not on my receipt or stated in store. I was told by a store clerk I was "out of luck bro" and by a manager "sorry, nothing can be done" which was incredibly poor. It wasn't until the owner came out and asked "what's up bro" that it went really south. He told me I was basically lying and I was told by his staff that I was told the return policy. He then asked me how many shoes I purchased. I told him four and he said well my staff should have only sold me one pair which I stated if you're telling me they told me the return policy then they didn't tell me the limit policy (I was actually told there were no limits) it contradicted everything he was accusing me of. In the end he got nasty, said he would do it once (when threatened with a call to the BBB and Amex) and then told me I would never buy shoes in his store again. Disgusting customer service doesn't even describe it. All round the store is thuggish and only will do well based on Jordan products. Business model is poor and if scare tactics are their business model it's horrible. Disney should be ashamed. read more

Ordered the trophy room 16 from them on November 5th, havent received an email from them for 4 days. Tried contacting them through email 3 times about a week after I ordered and never had I gotten a response back. Finally I called them 11/19, to see whats up and they answered saying there are only 4 guys working on thousands of online orders and said that i will have my shoes by monday the following week on 11/21. After a couple days, I check fedex and see that it got SHIPPED on 11/21 and is arriving on 11/28. So i had to wait 3 weeks to get my shoes, and had to wait 2 and half weeks to even hear back from them regarding any shipping information. Overall bad customer service, will not deal with them again. read more